Announcements

An archive of all in-app announcements for feature releases, fixes, and notifications since August 2nd, 2016.

Snippets Overhaul

10/04/2017KnowledgeOwl Support
Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code UX...

Webhooks

09/25/2017KnowledgeOwl Support
We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use S...

File Library Updates

05/09/2017Pete Grigg
Updating our file library has been a long time coming, so we are very excited to announce the following improvements: File labels Add file labels in bulk Delete files in bulk Improved file library interface Improved file picker interface Fil...

Spring Releases!

04/18/2017Pete Grigg
Lots of good stuff in this one: Topic-based category type Topic articles Category type cleanup Internal article titles Add tags to articles in bulk Import and export glossary terms Reply-to and from name for comment ...

New Reader Signup Options!

03/07/2017Pete Grigg
Note: These features are only intended for self-administered readers In this weeks release we have just added the following features: Reader signup notification emails Reader signup approval process Automated reader groups by domain Reader Si...

Article Templates!

02/26/2017Pete Grigg
We are happy to announce that we have just released the ability to mark articles as templates. Marking an article as a template allows you to more quickly and easily choose it as a starting point for new articles. When you choose to add a new artic...

January Updates!

02/02/2017Pete Grigg
We hope everyone had a wonderful h owl iday season! It's been a while since our last update, so we have a lot to share. Here's what we've been up to: Article Editing User Collision Meta Title & Description for Categories Image Ca...

New Widget & Contact Form Enhancements!

11/29/2016KnowledgeOwl Support
Happy holidays everyone! In this latest release we have added the following: New responsive widget type Ability to allow users to choose which email address a ticket should go to Ability to opt out of KnowledgeOwl storing ticket information Re...

Custom 404 Pages!

10/01/2016KnowledgeOwl Support
Branding is important. Even when people wander into dark scary corners of your site that you have no idea how they found. And that's why we're happy to announce customizable 404 pages! Just like our other customizable pages, you now have...

New theme and related articles option!

09/06/2016KnowledgeOwl Support
New theme and related articles option! We have just released the following improvements: Brand new theme: Minimalist Backward linking related articles Minimalist Theme! Using the awesome custom them...