Announcements

An archive of all in-app announcements for feature releases, fixes, and notifications since August 2nd, 2016.

Brand New Look

04/01/2018KnowledgeOwl Support
It's been quite a while since we've updated the look of the application. With spring in the air (for those of us in the upper hemisphere at least), the time felt right for a fresh new style. Don't worry! We've left the application f...

External URL Articles and Categories

02/28/2018KnowledgeOwl Support
By popular request, we've added the ability to create categories and articles that link to external web pages. This can be very useful if you have a company web page, blog, or other external content that you want people to be able to get to fro...

Updates to topic display categories

02/19/2018KnowledgeOwl Support
The following features and functionality have been added to topic display categories: They look like articles!  Topic display categories will now have the same template as your articles. This allows them to have share options (download to P...

Snippets Overhaul

10/04/2017KnowledgeOwl Support
Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code UX...

Webhooks

09/25/2017KnowledgeOwl Support
We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use S...

File Library Updates

05/09/2017Pete Grigg
Updating our file library has been a long time coming, so we are very excited to announce the following improvements: File labels Add file labels in bulk Delete files in bulk Improved file library interface Improved file picker interface Fil...

Spring Releases!

04/18/2017Pete Grigg
Lots of good stuff in this one: Topic-based category type Topic articles Category type cleanup Internal article titles Add tags to articles in bulk Import and export glossary terms Reply-to and from name for comment ...

New Reader Signup Options!

03/07/2017Pete Grigg
Note: These features are only intended for self-administered readers In this weeks release we have just added the following features: Reader signup notification emails Reader signup approval process Automated reader groups by domain Reader Si...

Article Templates!

02/26/2017Pete Grigg
We are happy to announce that we have just released the ability to mark articles as templates. Marking an article as a template allows you to more quickly and easily choose it as a starting point for new articles. When you choose to add a new artic...

January Updates!

02/02/2017Pete Grigg
We hope everyone had a wonderful h owl iday season! It's been a while since our last update, so we have a lot to share. Here's what we've been up to: Article Editing User Collision Meta Title & Description for Categories Image Ca...