As a reader types a search phrase into the search box, KnowledgeOwl will suggest any articles with titles containing an exact match of the search phrase. If the reader sees the article they want suggested, they can click to go straight to the article bypassing search.
From the data we've collected, most readers search using keywords or phrases rather than typing out full questions. For example, readers are more likely to search for "tags" or "add tags" rather than "how do I use tags" or "how do I add tags". Exact match takes advantage of this and displays articles with the current search phrase in the title, allowing readers to quick see the most relevant articles based on what they are searching for.
Autosuggest works in both the knowledge base search box and the application, allowing you to quickly get to articles if you start typing a word or phrase from the title.