Content creation

Customize your knowledge base with categories, articles, widgets, and more.

Articles

Article Widgets
KnowledgeOwl offers four article widgets that you can use in your knowledge base to help readers find new, updated, popular, and relevant content.  Popular Articles Widget Our Popular Articles Widget allows you to display articles wi...
Related Articles Widget
Our Related Articles widget allows you to display articles that have content related to the current article the reader is reading. This will increase your readers' engagement and  your ability to get them the answers they need. How Does...
New Articles Widget
Our New Articles widget allows you to display articles that have the newest information. Your home page is a great place to put this widget to help readers keep up with the latest information! How Does It Work? KnowledgeOwl will search behind ...
Updated Articles Widget
Our Recently Updated Articles widget allows you to display articles that have recently updated content. This will increase your readers' engagement and the your ability to get them the most updated answers they need. Your home page is an excelle...
Popular Articles Widget
Our Popular Articles Widget allows you to display articles with the most views. This will increase your readers' engagement and the your ability to get them the most common answers they might need. Your home page is an excellent place to add thi...
Share and Link Articles Between Categories and KBs
You have the ability to share an article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions will stay in sync across all shared articles. Each article can choose to have its own title, restri...
Share and Sync Categories between Knowledge Bases
If you have more than one knowledge base, you have the ability to share and sync the contents of a category between knowledge bases. 
Article Table of Contents
If you will be creating a table of contents inside your articles with links to different sections of content, you can save a bunch of time on setup by using a snippet. We have two snippets for you to use: one will create a table of contents using...
Autosave
When editing a category or article, autosave creates a backup every 30 seconds. If you leave without saving the updates, autosave will let you know the next time you come back to the category or article, giving you the option to recover the autosave...
Related Articles
Our Related Articles widget allows you to display articles that have content related to the current article the reader is reading. This will increase your readers' engagement and  your ability to get them the answers they need. How Does...
SCAYT Spell Check
The SCAYT option is only for those using the legacy editor. The modern (new) editor uses the built-in browser spell-check. Spell check can be enabled by default under Settings > Basic. The spell checker tool in the editor is SCAYT, which stand...
Publishing Status
All articles have a Publishing Status . The six statuses available are: Draft (default status for newly created articles) Ready to Publish Rejected Draft Published Needs Review Deleted Draft An article in Draft status is not visible to...
Restrictions
Overview KnowledgeOwl allows you to set Restrictions for specific articles. The available restrictions are: Exclude from search results Hide from navigation Remove "PDF" icon Remove feedback ability Remove comment ability The ...
Versions
Your knowledge base content is subject to change. Perhaps your internal policies have been updated or the software you are documenting has undergone a major change to its interface. You will need to update your knowledge base content and it can be ...
Working with links to other websites
There are two different ways you can link to websites outside of KnowledgeOwl: URL redirects, in which an entire article or category in your knowledge base redirects to another site links included within the text of an article This article will...
Link to Article
The Link to Article feature is helpful when referencing another article within KnowledgeOwl . It dynamically creates the links based on the unique ID of the articles, so you never have to worry about changed permalinks breaking links in your knowle...
New, Updated, and Video Callouts
Overview KnowledgeOwl gives you the option to tag your articles as New  or  Updated. This is great for letting your readers know about new content as well as any changes to existing content! You can even let your readers know if you...
Full and Short Titles
Every article has its Full Article Title, which is what will display at the top of your article. There is also an optional short title that can be specified and is used in the table of contents.
Home Page
Your knowledge base's home page is the initial landing page that readers will see if they go to your default link. Usually, the home page includes things like customer support contact information, announcements, or a description of what the know...
Pages to Recommend On (Contextual Help)
Pages to Recommend On allows you to provide contextual help to your readers via the embeddable contact form widget or the API. The basic idea is that you can provide a list of relevant articles based on the page the person opened the widget from--an...
Tags
Overview Tags are an awesome way to add another level of organisation and navigation to your knowledge base. A tag is a word or short phrase that "describes" the article, and an article may have as many tags as you like.  Adding Tag...
Modern WYSIWYG Editor
Modern editor looking weird? Try a hard refresh: Shift+F5 on a PC and Command+R on a Mac. The modern WYSIWYG editor is here to stay! If you aren't sure which editor you are using, here's a quick visual guide: Modern WYSIWYG Edit...
Working with Anchors
Anchors are a great way to navigate between or link to specific sections in your article, like manually inserting invisible bookmarks. To use anchors, you'll need to: Create the anchor itself Insert a link pointing to the anchor Note: if y...
Redirect old articles to a new permalink
You can use the Old Links feature to 301 redirect retired permalinks and articles to a new location. To configure old links: Go to the new article and click on Old Links at the top of the editor. Specify the old permalinks that should redirect ...
Topic Articles
You can set an internal flag to mark any article in your knowledge base as a Topic Article. Topic articles appear in search and the table of contents like any other article. But they can also be embedded within other articles. This will embed the b...