Copy Knowledge Base
If you need to copy your Knowledge Base (perhaps you need to do some testing or just need a back-up), you can do so by following the below steps.
- Navigate to your Welcome Page.
- Click on the gear icon next to the Knowledge Base you would like to copy.
- Select the Copy option.
- Give your Copy a Name and a Sub-Domain. Click Copy Project and you're done!
Delete Knowledge Base
If you need to delete an entire Knowledge Base, follow the below steps.
- Follow steps 1 & 2 from above.
- Select the Delete option.
- Click OK to confirm that you wish to delete the Knowledge Base.
NOTE: If you have deleted your knowledge base in error, please contact us and we will help you recover it!