Customizing your domain

Each knowledge base has its own unique KnowledgeOwl subdomain, like ours is "". Your sub-domain can be customized under Settings > Basic, in the Domain Settings section.

You can also set up a private domain (your own custom URL with no reference to KnowledgeOwl) and point that to your KnowledgeOwl subdomain. You or your webmaster will need to add a CNAME record for your subdomain. Once created, the private domain may take up to 24 hours to be fully synced.

Add a private domain

To add a private domain:

  1. Go to Settings > Basic.
  2. Click the Add private domain link next to Private Domain

  3. Enter the URL you'd like to use for your private domain. 
    Sample private domain
  4. Click Save.
  5. You or your webmaster will need to add a CNAME record for your subdomain in order for it to redirect to this private domain properly.

Using https:

You can optionally choose to set up a secure private domain that allows for SSL links. You will need to upload your site certificate, chain, and key.

These can be edited in the same pop-up you enter the Private Domain in (go to Settings > Basic, to the Domain Settings section, and click the wrench next to your private domain name).

In the Private Domain Setup pop-up, you can upload your SSL Site Certificate, Site Certificate Chain, and Site Key. Click Save once you've finished it:

Once you confirm your private domain is properly displaying your knowledge base, select the checkbox to Force SSL links. This will cause your knowledge base to be served over https rather than http:

You can also check the box to "Enable private domain links" so that the View KB link and links inside the editor will go to your private domain:


Depending on the settings you've selected, you may also need to add reCAPTCHA to your site. You can add the reCAPTCHA Key and Secret in this same pop-up. For more detailed steps on how to generate your own reCAPTCHA and when you'll need one with a private domain, see Configuring reCAPTCHA.