Knowledge Base Management

Set up and manage your knowledge bases

Articles

Create a Knowledge Base
There are two main ways to create a knowledge base. You start creating your first knowledge base when you first sign up for an account. You click on + New Knowledge Base  from your dashboard. You can get to the dashboard by clicki...
Copy a Knowledge Base
If you have room on your account, you can make a copy of an existing knowledge base either for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template.  To copy your knowledge base... ...
Only Allow Logged In Users from your Application
Remote authentication allows you to authenticate readers using your existing systems. This option is best for companies that want to eliminate the need for their readers to manage multiple passwords but do not have the ability to use SAML. Here...
Delete a Knowledge Base
You can delete a knowledge base you are no longer using. Go to Your Account > Knowledge Bases or click on the little owl in the top left of the navigation bar. Click on the gear icon in the top right of the knowledge base you want to...
Copy or Delete your Knowledge Base
Copy Knowledge Base If you need to copy your Knowledge Base (perhaps you need to do some testing or just need a back-up), you can do so by following the below steps. Navigate to your Welcome Page.  Click on the gear icon ...
SAML and ADFS
This tutorial will help walk you through setting up a an integration between ADFS and KnowledgeOwl  using SAML 2.0. First you need to choose the Knowledge Base you would like to integrate with and then go to  "Settings&qu...
Set up SSO via G Suite (formerly Google Apps)
Create SAML app for SSO Create your own custom SAML app in G Suite. In G SuiteAdmin Console, go to Apps > SAML Apps and click on Add a service/App to your domain. If you already have existing SAML Apps, click on the yellow circle with the p...
Set up and test SSO
Type Set up Testing Restrict entire kb to SSO Under Settings > Security choose: Access Security: None Default Login Page: SAML Login URL Enable SAML:  Restrict Access to SSO Inside the application: Click View KB. Click...