Knowledge Base Management

Set up and manage your knowledge bases

Articles

Create a Knowledge Base
There are two main ways to create a knowledge base. You start creating your first knowledge base when you first sign up for an account. You click on + New Knowledge Base  from your dashboard. You can get to the dashboard by clicki...
Copy a Knowledge Base
If you have room on your account, you can make a copy of an existing knowledge base either for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template.  To copy your knowledge base... Go to ...
Delete a Knowledge Base
You can delete a knowledge base you are no longer using. Go to Your Account > Knowledge Bases or click on the little owl in the top left of the navigation bar. Click on the gear icon in the top right of the knowledge base you want to copy. Cl...
Copy or Delete your Knowledge Base
Copy Knowledge Base If you need to copy your Knowledge Base (perhaps you need to do some testing or just need a back-up), you can do so by following the below steps. Navigate to your Welcome Page.  Click on the gear icon next to the Knowl...