Popular Articles

  1. Turn on favorites

    Last Updated: 04/09/2025 in Features Article favorites Set up favorites
    Follow these instructions to turn on favorites if they aren't already being used in your knowledge base.

  2. Hide one of the Widget 2.0 tabs

    Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Set up Widget
    Use this custom CSS to hide one of the tabs in Widget 2.0.

  3. Add a top navigation link to the Favorite Articles page

    Last Updated: 04/09/2025 in Features Article favorites Set up favorites
    Add a custom top navigation link to the Favorite Articles page to help your readers access their full list.

  4. Manage articles feature overview

    Last Updated: 04/02/2025 in Features Manage articles
    Manage Articles is designed to give you a view of all your articles across all categories and publishing statuses. Use Manage to: Sort, filter, and search within your articles to view articles that meet your filter criteria. Export any view to...

  5. Comments feature overview

    Last Updated: 04/02/2025 in Features Comments
    Use comments to get text feedback from your readers to identify content gaps, unclear content, or typos in your knowledge base.

  6. Change authentication type for image / file security

    Last Updated: 03/25/2025 in Security and permissions Advanced security options
    If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.

  7. Fix for Subscription emails not sending

    Last Updated: 05/29/2024 in Release notes
    We had an issue with subscription notification emails scheduled to go out at 9am EDT and 10am EDT; that issue was resolved and subscriptions resumed proper generation on 19 October.

  8. Add glossary terms to your search results

    Last Updated: 03/04/2025 in Features Glossary Set up Glossary
    Follow these instructions to display a glossary term and its definition in your search results.

  9. Default Custom CSS

    Last Updated: 03/13/2025 in Look and feel Default HTML and CSS
    Use this Custom CSS to take your CSS back to our default Support theme.

  10. Help readers reset their passwords

    Last Updated: 05/29/2024 in Security and permissions Reader management Reader security, passwords, and login options
    Learn how to reset reader passwords.
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