Popular Articles

  1. Disable ratings

    Follow these steps to disable ratings across your entire knowledge base.
  2. Glossary formatting

    Learn how to format your glossary terms and definitions.
  3. Ratings reporting

    You can view the article ratings report in Reporting > Dashboard .
  4. When should I use display titles?

    Learn when a display title for a glossary term might be appropriate.
  5. Add ratings to all articles

    If you've removed the ratings section from all articles, follow these instructions to re-add it.
  6. Reset article ratings

    Reset individual article's or all articles' ratings in the Reporting Dashboard.
  7. AI chatbot

    Coming soon! You may have noticed the chatbot in the lower right corner of this Support knowledge base. We're running this chatbot as a test to help us refine this feature before we roll it out within KnowledgeOwl. Once we launch the full featu...
  8. Troubleshooting glossary term imports

    Learn how to resolve errors during a glossary term import.
  9. Import glossary terms

    Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!
  10. Bulk edit articles in Manage

    Learn how to bulk edit articles in Knowledge Base > Manage.