KnowledgeOwl has four levels of user permissions:
- Admin Rights
Users with Full Account Admin permissions can perform all actions in your account, including adding new users; managing user permissions; creating and deleting API keys; updating account and billing information; creating and managing readers, groups, and reader settings; and cancelling your account. Users can be optionally be given Admin access to readers – which allows them to create and manage reader, groups, and reader settings – without the other Full Account Admin actions.
- Knowledge Base Roles
You can specify what role a user has for each knowledge base in your account. KnowledgeOwl has two default roles, Editor and Writer, as well as the ability for you to create Custom Roles to further restrict what actions different users are able to perform in your knowledge base. A user with no access will not see the knowledge base.
An Editor can perform all actions in a knowledge base, including customizing any setting. A Writer does not have access to customize settings but can perform any action related to creating and editing content. To further restrict what actions a user can perform, create a custom role.
- User Teams
You can control which users are able to edit what content using User Teams. When you create a User Team, you can restrict editing access for categories and articles to the team. Only users who are part of the team will be able to edit restricted articles, or articles within a restricted category.
- Reader Groups
You can control which users are able to see what content using reader groups. By default, all users have access to see all content. When you create a reader group, you can restrict categories and articles to that group. If you choose to restrict a user to a reader group, the user will only be able to see content that is not restricted or that is restricted to their reader group.