Working with links to other websites

There are two different ways you can link to websites outside of KnowledgeOwl:

  • URL redirects, in which an entire article or category in your knowledge base redirects to another site
  • links included within the text of an article

This article will walk you through working with both types of links.

URL redirects

In some cases, you may want clicking on an article or category in your knowledge base to redirect someone to an external website, such as your company's employee portal or help desk. To get this behavior, you'll set up the content as a URL redirect. You can set up redirects at the category and article level.

Category URL redirects: New category

You can create a new category from scratch as a URL redirect by checking the URL Redirect option when you create the category. This will prompt you to add the URL you want to redirect the category to:
Sample new category URL redirect configuration

If you click Add and Edit (or save the category and later open it for editing), you'll see the Category Type listed as URL Redirect and two new fields under the Category Description:

  • Redirect URL: the URL this category will redirect to
  • Redirect Link Behavior: determines whether clicking on this article in your knowledge base will open the URL in a new tab or the same tab (default selection is Open link in same tab)

Once you Save, anyone opening this category will be redirected to the URL you've entered in the Redirect URL.

For example, this category will redirect to the KnowledgeOwl pricing page:

Sample category editor with URL redirect configured

Category URL redirects: Update existing category

You can also change any existing category to a URL redirect by changing the Category Type dropdown. If you're existing category has subcategories or articles in it, though, this may make it hard for people to navigate to that content.

Article URL redirects

Create the article as you would normally.

In the article editor, check the box under URL Redirect:

URL Redirect option in article editor

This will add two new fields under your Full Article title:

  • Redirect URL: enter the URL you want this article to redirect to here
  • Redirect Link Behavior: determines whether clicking on this article in your knowledge base will open the URL in a new tab or the same tab (default selection is Open link in new tab)

Once you've filled out both fields, click Save.

Sample article set up as URL redirect

Note: As the warning on this page says, any content in the editor will be ignored when a URL redirect has been enabled.

Insert link to another website in your article body

To insert links to other websites, click the Insert Link button or press Ctrl + K on your keyboard:

This will open a pop-up where you can enter the information for your link:

Here's what each field does:

  1. URL (required): the URL of the site you wish to link to
  2. Text (required): the text that will be displayed in the article 
  3. Title (optional): the text that will be displayed when a user hovers their mouse over the link without clicking it
  4. Name (optional): if you'd like to reference this link as an anchor for quick navigation in your article, or to link from somewhere else
  5. Open in New Tab (optional): when a user clicks on this link, should they be redirected to it in the current tab, or should they be redirected to a new tab?

Once you've set the traits for your link, click Insert. Your link should now be visible.

Here's a sample link: See how amazing owls are


Tip: If you already have a line of text in your article you want to use for a link, you can highlight that text before clicking the Insert Link option. This will auto-populate the Text field.

Testing links to other websites

Once a link is in an article, you can quickly see what URL it's pointing to:

  • Click anywhere in the text of the link to get a small pop-up menu
  • Click the Open Link option

Editing links to other websites

Once you've already inserted a link, you can edit it:

  • Click anywhere in the text of the link to get a small pop-up menu
  • Click the Edit Link option
  • Make any changes you need and click Update

Removing links to other websites

If you want to remove a link and it's related text, you can simply delete it as you would any other text in an article. But if you'd like to remove the link and keep the text:

  • Click anywhere in the text of the link to get a small pop-up menu
  • Click the Unlink option