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What happens during scheduled downtime

Created On: 08/11/2025 in Account and billing Company and product information

Knowledge bases, the application, and the API will be unavailable. All requests (whether to knowledge bases, the application, or the API) will return an HTTP status of 503 - Service Unavailable . People will see an unbranded page with this...
Searches report

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Behavior reports

View all the phrases your visitors have searched and some key metrics about those searches.
Unique download

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts

The unique download is the number of visits that involved a click on this link or resource. If a visitor clicked the same link multiple times during one visit, their visit only tracks one unique download.
Download

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts

A download is tracked whenever a visitor clicks on a link in your knowledge base which prompts a resource to download. This may include things like: URL redirect articles or URL redirect categories pointed to a file Document template...
Downloads report

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Behavior reports

View all the resources your visitors have downloaded in the Downloads report.
Exit pages report

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Behavior reports

Use the Exit pages report to discover why people leave your site.
Entry page

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts

An entry page is the first page of a visit . In other words, this is the page your visitor used to enter your knowledge base.
Entry pages report

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Behavior reports

The Entry pages report lists the first page your visitors are hitting in your knowledge base, along with some statistics on bounces, bounce rate, and average page load time.
Page titles report

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Behavior reports

The Page titles report provides pageview, bounce rate, exit rate, time on page, and load time statistics for individual pages in your knowledge base.
Average page load time

Created On: 08/09/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts

For each visit, Owl Analytics tracks how long a page takes to load. The average page load time (Avg. page load time) is calculated using those page load times and the total number of pageviews. This metric is displayed in seconds. Longer avera...