Updated Articles

  1. Plans

    To keep our pricing simple, we offer a single subscription plan that includes all features. Need a guaranteed uptime SLA , priority support , or other security or legal requirements? Add our Business Extras or Enterprise Extras to get what ...
  2. Business Extras

    Needing a little more? Our Business Extras add the following extras to your subscription: Guaranteed uptime SLA You get a 99.5% guaranteed uptime SLA . Priority support All customers receive responsive and owlsome customer s...
  3. Enterprise Extras

    Needing a little more? Our Enterprise Extras adds the following extras to your subscription: Guaranteed uptime SLA You get a 99.9% guaranteed uptime SLA . Dedicated account manager with priority support All Enterprise plans will receive a ded...
  4. Priority Support

    All KnowledgeOwl customers receive complimentary email and phone support. Business and Enterprise Extras customers have priority support, which means that their requests are addressed first by our team.  Enterprise customers also have a dedica...
  5. Default HTML

  6. Default Manage Reader Subscriptions HTML

    This is the default HTML for Settings > Style > Custom HTML > Manage Reader Subscriptions . You can use it for reference or copy/paste it in and resave to return to the original default state. <div class="container reader-subsc...
  7. Default Home Page HTML

    This is the default HTML for Settings > Style > Custom HTML > Home Page . You can use it for reference or copy/paste it in and resave to return to the original default state. For the default HTML for Knowledge Base > Home Page for ...
  8. Default Home Page Article HTML (deprecated)

    This is the default HTML for Knowledge Base > Home Page , used as the default for knowledge bases created before 14 December 2022. You can use it for reference or copy/paste it in and resave to return to the original default state. For ...
  9. Default 404 Error Page HTML

    This is the default HTML for Settings > Style > Custom HTML > 404 Error Page . You can use it for reference or copy/paste it in and resave to return to the original default state. <div class="documentation-article">...
  10. Default Article Version HTML

    Here's the default HTML we use for the Article Version Custom HTML template.