New Articles | Page 64 | KnowledgeOwl Support

SAML SSO setup overview

Created On: 07/31/2021 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

While specific individual steps vary based on your flavor of SAML Single Sign-On (SSO), at a high level, the overall process includes these steps: Add the KnowledgeOwl SP info to your SAML SSO provider. (SP entity ID, SP Login URL, and SP Logout U...
Custom content category merge codes

Created On: 07/30/2021 in Look and feel Merge codes

These merge codes can be used in Custom content categories to display subcategories. Template Merge Code Description [template(" content-list ")] The template content-list merge code will display subcategories in content list format...
Category icons

Created On: 07/30/2021 in Write the docs Categories Edit a category

Learn how to add icons to your categories.
Use thumbnails and banner images

Created On: 07/30/2021 in Look and feel Article look and feel

Learn how to add article thumbnail or banner images to your article layout template.
Adding banners and thumbnails

Created On: 07/30/2021 in Write the docs Articles Edit an article

You can set images as banners or thumbnails for your articles. To add a file for either field: Click the appropriate Select button. This opens a pop-up. In the pop up, search your existing image files in the File Library, or upload a new im...
Multiple email addresses supported in Widget 2.0 Contact Form

Created On: 07/29/2021 in Release notes

Contextual Help Widget 2.0 now respects Contact Form multi email options and label (and we fixed a bug with the contact form subject line typeahead search, too!)
Article banners and thumbnails oh my!

Created On: 07/29/2021 in Release notes

Learn about the new article thumbnail and banner fields and how to add them to your knowledge base layout. (Also learn about hidden category icons.)
New article delete workflow: redirect the deleted article to existing content

Created On: 07/29/2021 in Release notes

When you delete an individual article, you'll now be prompted to redirect that URL to an existing article. Automated old links set-up!
Buffalo Soldiers Day Bug Fixes

Created On: 07/28/2021 in Release notes

These fixes address bugs with copying a knowledge base, article blurb settings changes, article blurb performance, and author team restrictions.
Feature Update: Searches with no Results Report adds reader groups and refined categories

Created On: 07/27/2021 in Release notes

The Searches with no Results report will now track if the searcher is a member of any reader groups or if they have refined their search to specific categories only.