Disable ratings

To disable ratings in individual articles, check the box next to Remove feedback ability in the Display Settings section of the editor.

If you'd like to remove ratings completely from your knowledge base:

1. Go to Customize > Style (HTML & CSS). The Style Settings page opens.
2. In the Customize HTML, CSS, and JS section, select Custom HTML.
3. In the Select HTML section to edit dropdown, select Article.
4. Find and remove the line that contains [template("rating"). It's usually at or around row 19:

       <div class="hg-article-footer clear-both">
           <div class="ko-related-articles text-center">
               <h3>[translation("article:related-articles-heading")]</h3>
               [template("related")]
           </div>
           [template("rating")]
           [template("comments")]
       </div>
   </div>

    With the template removed, your Custom HTML should look like this:

       <div class="hg-article-footer clear-both">
           <div class="ko-related-articles text-center">
               <h3>[translation("article:related-articles-heading")]</h3>
               [template("related")]
           </div>
           [template("comments")]
       </div>
   </div>

5. Be sure to Save your changes.