Customize default text overview

Throughout your knowledge base, there are certain text strings that KnowledgeOwl generates. We call these our "default text."

With Customize > Default text, you can customize those text strings to match the wording you use.

Using these settings, you can change the text in these areas of your knowledge base:

Use the Knowledge Base Section selector at the top of the page to move between these sections.

For each section, we provide a list of the Default Text Strings and a more detailed Description of where/how that text string is used. If you've set your own customized text string, it displays in the Your Text String column.

Authors with the standard Editor and Writer roles can customize default text. If you're using custom author roles, you'll need to have the Customize custom author role permission to Customize default text.

Get started with Customize default text

Ready to start customizing that default text to make it your own? Check out these resources to get started:

  • Add and remove customized text strings: Review these instructions to learn how to add, update, and remove your customized text strings.
  • Default text section details: Curious what you can customize or trying to make sense of the options available in Customize > Default text? View our comprehensive, detailed breakdowns of every single customizable text string and where it displays in your knowledge base.