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    • Categories
      • Create a category
        • Add a category or subcategory
        • Choose a category type
        • Default categories
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        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons Updated
        • Control subcategory display Updated
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude a category and all its content from search results
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why is a category not coming up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a new article from scratch
        • Article templates
        • Structure template (sample)
        • Copy an existing article
        • Share articles between categories and knowledge bases
        • URL redirect article
      • Edit an article
        • Adding images and files to articles
        • Editing and updating files in articles
        • Working with links to other websites
        • Editing permalinks
        • Working with anchors
        • Adding code
        • Adding banners and thumbnails
        • URL redirect article
        • Editor keyboard shortcuts
        • Autosave
        • Modern WYSIWYG editor vs legacy editor
        • SCAYT Spell Check
        • Sharing "draft" articles
      • Reuse, link, and recommend articles
        • Share articles between categories and knowledge bases
        • Reuse an article within another article
        • Related articles section
        • Using Widget 2.0 for Contextual Help: Pages to Recommend On
        • Link to article
      • Article settings
        • Full and short titles
        • Internal note
        • Internal title
        • Publishing status
        • Schedule an article to be published
        • Schedule an article to be archived
        • Edit or remove an article's scheduled publication or archival
        • New, updated, and video callouts
        • Restrictions
        • Automatically redirect when you update an article's URL
        • Redirect old articles to a new permalink
        • Search phrases
      • Versioning and history
        • Versions
          • What is a version?
          • Use cases for versions
          • Opening and editing versions
          • Create a version
          • Version notes
          • Activating a version
          • Deleting a version
          • In-app version review process
          • Version review process for readers
          • Are revisions stored for versions?
        • Revisions
          • What is a revision?
          • Use cases for revisions
          • View revisions and revision history
          • Compare revisions
          • Recover a revision
          • Delete a revision
          • Are revisions stored for versions?
      • Reorder and move articles
        • Reorder articles
        • Move articles between levels
      • Delete and recover articles
        • Delete an article
        • Deleting articles in bulk in Manage
        • Recover a deleted article
        • Recover multiple deleted articles
      • Change article styles (layout, lists, and other tricks)
    • Files and images
      • Who can access the files and images in my knowledge base?
      • Find a file's URL
      • Adding images to articles
        • Adding images to articles: Modern Editor
        • Adding images to articles: Legacy Editor
        • Custom image captions
        • Adjust image width for all images
        • Display images side-by-side
        • Adding images in bulk
        • Editing and updating files
        • Image upload errors
      • Adding videos to articles
        • Adding videos to your articles
        • Wistia video embeds
        • Adding videos in bulk
        • Video upload errors
        • Editing and updating videos
      • Adding other files to articles
        • Adding files to articles: Modern Editor
        • Adding files to articles: Legacy Editor
        • Display PDF file in articles
        • Display Microsoft Office OneDrive files in articles
        • Display Microsoft Office file in articles
        • Adding files in bulk
        • Editing and updating files
        • File upload errors
      • File Library: Managing images and files
        • Introduction to the File Library
        • List View
        • Which File Library view should I use?
        • Adding files and images directly in File Library
        • Editing and updating files in the File Library
        • File references Updated
        • Restoring deleted files
        • Find a file's URL
        • Managing files using file labels
        • Using labels as filters
        • Who can access the files stored in my knowledge base?
    • File Labels
      • What are file labels?
      • Create a file label
      • Edit a file label
      • Delete a file label
      • Add an existing label to a file
      • Remove a label from a file
      • Merge labels
      • What does merging labels do?
      • Using file labels as File Library filters
    • Tags
      • What are tags?
      • Create a tag
      • Edit a tag
      • Delete a tag
      • Add an existing tag to an article
      • Remove a tag from an article
      • Tags in searches
      • Hide tags from Search Results
      • Merge tags
      • What does merging tags do?
      • Tags usage report
    • Snippets
      • What is a snippet?
      • Creating a snippet
      • Copy existing snippet
      • Using snippets
      • Snippet Library
      • Snippet use cases
      • Snippet references
    • Shared & synced content
      • Shared content articles
      • Why aren't some of my shared content articles showing up in search?
      • Sync behavior in shared content categories
      • How can I tell multiple shared child articles apart?
      • Synced content in copied knowledge base
      • Synced knowledge base
    • Import content
      • Import best practices
      • Import from Zendesk
      • Import from Freshdesk
      • Import using the API
      • Testing imports
    • Generate content
      • Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
    • Create REST API documentation
      • REST API documentation in KnowledgeOwl
      • Prerequisites
      • Create your API documentation
      • Custom styles
      • Limitation: content security policy header
      • Understand Redoc's standalone API docs
      • Next steps
  • Look and feel
    • Homepage look and feel
      • Homepage Overview
      • Change the welcome text on my home page
      • Change the background image on my homepage
      • Remove the homepage welcome text
      • Change the color of the homepage welcome text
      • Add category icons to your homepage category panels
      • Article Lists
      • New Articles List
      • Updated Articles List
      • Popular Articles List
      • Recent Articles List
      • Create a custom home page articles list
      • Add a custom banner using built-in div styles
      • Add a custom icon and header link on your homepage
    • Overall look and feel
      • Setting your overall theme
        • Access the theme builder
        • Choose your logo
        • Choose your colors
        • Color picker: Which colors control which parts of my theme?
        • Choose your theme
        • Use the new Support theme
        • Choose your layout
        • Change your favicon
        • Set your knowledge base time zone, date, and language
        • Customize style or layout using HTML/CSS
        • Add a link to the upper right (top navigation)
        • Custom fonts
        • Undo changes to Settings > Style
        • Breadcrumbs
        • Access to the header via Custom Head
      • Basic Settings
        • Basic Settings
        • Domain Settings
        • Website Settings
        • Article List Settings
        • Editor Settings
      • Using your own domain
        • Create a CNAME record on your DNS
        • Add a private domain
        • Set up your SSL cert
        • Add reCAPTCHA
        • SSL cert troubleshooting: CNAME record has not fully synced
        • SSL cert troubleshooting: CAA policy does not allow
        • Changing your private domain
      • Other overall look and feel customizations
        • Configuring reCAPTCHA
        • Click to zoom / enlarge images
        • Display a back to top icon when scrolling
        • Only play GIFs while hovering
        • Use different logos for different reader groups
        • Set your footer copyright to automatically update
        • Fix anchor links hidden by top navigation
    • Article look and feel
      • Use your own syntax highlighter for code blocks
      • Create an article table of contents (TOC) from headers
      • Split up article content into tabs
      • Create expanding/collapsing sections in an article
      • Using H5 and H6 for custom formatting
      • Adjust line spacing
      • Format numbered list spacing and borders
      • Customize nested numbered list styles
      • Use thumbnails and banner images
      • Update your article actions merge code
      • Remove the PDF, print, or email icon from all articles
      • Fix email article for articles with apostrophes
      • Make the PDF icon prettier
      • Conditional content based on tags
    • Table of contents & organization
      • Display categories open by default
      • Add Home button to table of contents
      • Add search bar to table of contents
      • Add glossary link to table of contents
      • Add a link to the full PDF download to table of contents
      • Add contact us link to table of contents
      • Change the icons used in the table of contents
      • Change the slideout Table of Contents' width (Minimalist Theme)
      • Hide the table of contents
    • Search look and feel
      • Change your search bar placeholder Updated
      • Customize the search "No Results" message Updated
      • Hide tags from Search Results
      • Style the glossary snippet search results
    • PDF look and feel
      • Add page numbers to PDFs
      • Display content only in PDFs
      • Snippet to force page breaks in PDFs
      • Prevent Page Breaks in PDF Table Rows
      • Display full URL of links in PDFs
    • Glossary look and feel
      • Customize how highlighted glossary terms and definitions look
      • Keep glossary header visible when scrolling
      • Style the letters at the top of the glossary
      • Add search to the glossary page
      • Style the glossary snippet search results
      • Add a print icon to the Glossary page
    • Default HTML
      • Default Home Page Article HTML
      • Default Home Page HTML
      • Default Body HTML
      • Default Top Navigation HTML
      • Default Article HTML
      • Default Login HTML
      • Default Manage Reader Subscriptions HTML
      • Default 404 Error Page HTML
      • Default Restricted Access Page HTML
      • Default Right Column HTML
    • Merge codes
      • What are merge codes?
      • KB Merge Codes
      • Article
      • Homepage
      • Reader
      • Body
      • Custom content category merge codes
      • Other
  • Features
    • Related Articles
      • How it works
      • Where do Related Articles show up?
      • Adding related articles
      • Reordering or removing Related Articles
      • Enabling and disabling automatic suggestions for Related Articles
      • Set the number of Related Articles to automatically display
      • Backward suggest Related Articles
      • Hide Related Articles section from a specific article
      • Hide Related Articles when there are none
      • Hide Related Articles when there is only one or less
    • Contact Form
      • Contact form overview
      • What data is collected in the Contact Form?
      • Create Tickets from Customers in your Help Desk or CRM
      • Create Zendesk Tickets
      • Create Freshdesk Tickets
      • Customize Contact Form Link Updated
      • Bypass contact form self-serve
      • Open the contact form with certain details filled in
      • Add template text to the start or end of the contact form's subject
      • Install Zendesk App
      • Fix error for site owner on Contact Form
    • Manage articles
      • Manage Articles overview
      • Using standard Manage filters
      • Creating a custom Manage filter
      • Editing a custom Manage filter
      • Included Tags vs. Excluded Tags
      • Deleting a custom Manage filter
      • Export the Manage Articles list to CSV
      • Bulk editing articles in Manage
      • Bulk activating "ready for review" versions
      • Archiving articles in bulk in Manage
      • Deleting articles in bulk in Manage
      • How do bulk edits, archives, and deletes work?
    • Ratings
      • Ratings overview
      • Enable ratings
      • Add ratings to all articles
      • Add ratings to individual articles
      • Ratings reporting
      • Reset article ratings
    • Article Favorites
      • Overview
      • How favorites work
      • Enable & configure favorites
      • Change the favorites star icon
      • Change how many favorites are displayed
    • Comments
      • Add Comments section to articles
      • Comment restrictions and permissions
      • Comment security
      • View comments pending approval
      • Commenter icons / images / avatars
      • Limit the max characters allowed in comments
    • Glossary
      • Overview
      • Glossary formatting
      • Populate the glossary
      • Add glossary terms to your search results
      • Add the glossary page to your search results
      • When should I use display titles?
      • View the glossary
      • Automatically highlight definitions in articles
      • Add glossary definitions in articles manually
      • When one glossary term contains another glossary term
      • Change the style of glossary terms, the glossary page, or glossary search results
      • Troubleshooting glossary term imports
      • Glossary FAQs
    • Broken link checker & report
      • Broken Links Report overview
      • Generating a Broken Links Report
      • Additional content options
      • Exclude codes
      • Which codes should I worry about?
      • How to read the Broken Links Report
      • What content is checked Updated
      • What is not checked
      • Tips & tricks for broken links
      • Who can run the Broken Links Report?
    • Customize Text tool
      • Overview New
      • Add or edit your own text string
      • Reset a customized text string
      • Section breakdown: Search
      • Section breakdown: Table of Contents
      • Section breakdown: Top Navigation New
    • Subscriptions
      • Using subscriptions
        • How subscriptions work
        • Subscribing to a category
        • Unsubscribing from a category
      • Configuring subscriptions
        • Requirements for enabling subscriptions
        • Configure SMTP for subscriptions
        • Configure subscription notification schedule and email subject
        • Configure public subscriptions
        • Enable subscriptions
        • Add Subscribe button to topic and custom content categories
        • Style the Subscribe button differently
        • Force readers to subscribe using their reader account email address
    • Contextual Help Widget (2.0)
      • Widget 2.0 overview
      • Modern Widget vs. Widget 2.0 Comparison
      • Transition checklist: from Modern Widget to Widget 2.0
      • Widget configuration & installation
        • Widget Settings section
        • Widget Admin Settings
        • Widget Customize Text section
        • Widget Contact Form section
        • Custom Widget Styles
        • Custom Widget Javascript
        • Protect Widget 2.0 Contact Form with reCAPTCHA
        • Open widget to a specific article or category
        • Using Widget 2.0 for Contextual Help: Pages to Recommend On
        • Hide one of the Widget 2.0 tabs
        • Widget 2.0 installation
      • Widget authentication
        • Widget authentication--when and how to use it
        • Widget 2.0 JWT authentication
        • Widget 2.0 Oauth2 authentication
      • Advanced widget configuration & methods
        • Open widget to specific tab
        • Using Widget 2.0 on Single Page Applications
        • Prepopulate Widget 2.0 Contact Form fields
        • Advanced option: add the widget in your own div wrapper
        • Widget methods and functions dictionary
    • PDFs
      • PDF overview
      • Individual article PDFs
      • Standard PDF export (Full PDF Download)
      • Custom PDF exports
      • PDF Watermarks and Passwords
    • HTML Zip export
      • Overview
      • Creating an HTML Zip export
      • HTML export of categories with question marks in the title
    • SEO guide
      • Get started
      • Best practices
      • KnowledgeOwl SEO features
      • Promote your knowledge base
      • Make your knowledge base public
      • Generate your sitemap
      • Optimize your homepage
      • Custom title tags and meta descriptions
      • Public Sitemaps and SEO
      • Duplicate content
      • Hide from search engines
      • Measure SEO performance
      • Google Search Console
    • Modern & Legacy Contextual Help Widget (deprecated)
      • How the widget works
      • Installation
      • Using the Widget for Contextual Help: Pages to Recommend On
      • Modern Slideout Widget Authentication with Oauth2
      • Using the Modern Slideout Widget on Single Page Applications
      • Modern Widget + Zendesk Contact Form
      • Deprecation of Modern & Legacy widget
  • Search
    • Using search
      • Searching the knowledge base
      • Autosuggest search
      • Full text search
      • Exact match searches
      • Tag Searches
    • Configuring search
      • Pagination
      • Sorting
      • Glossary snippets
      • Add the glossary page to your search results
      • Article blurbs
      • Filter search by categories
      • Autosuggest
      • Shared content articles
      • Exclude category
      • Index large PDFs
      • Search weights
      • Search testing
      • Primary search language
      • Synonyms
      • Tags versus search phrases
    • How search works
      • Search basics
      • Indexing
      • Stemming
      • Search relevance scoring
    • Change the look and feel of the search bar and results
    • Search FAQs
      • Why is my category not showing up in search?
      • How do I add keywords to my article?
      • Search doesn't work for unhyphenated versions of hyphenated words.
      • Use Google Custom Search Engine in KnowledgeOwl
      • Can I exclude an entire category--and all its articles--from search?
      • Why is my article that's linked to another article not showing up in search?
  • Reporting
    • Reporting Dashboard
      • Your Knowledge Base at a Glance
      • Article Ratings Report
      • Popular Articles Report
      • Published Articles with 0 Views
      • Searches with no Results
      • Reset article views in the Popular Articles report
    • Contact form reporting
      • Contact Form Activity
      • Search Activity
      • Page Breakdown
    • Widget reporting
      • Articles Viewed from Remote Pages
      • Recommended Article Weights
    • Comments reporting
      • Overview
      • How do I know when there are comments pending approval?
      • Approving or deleting comments
      • Who can view, approve, and delete comments?
      • What happens when I delete a comment?
    • Google Analytics
      • Set Up Google Analytics
      • Set Up Google Analytics Site Search and Page-Specific Traffic
  • Security and permissions
    • General security options
      • Create a public knowledge base
      • Create a public knowledge base with some private content
      • Create a private knowledge base
      • Create a private knowledge base with different content for different readers
      • Default access options
      • Restrict Content to Logged In Readers
      • Basic authentication
      • HTTP response headers
      • Requiring login to view files/images
    • User management
      • Users
        • What is a user?
        • User permissions
        • Add a user
        • Edit users and permissions
        • Reset a user password
        • User login type
        • What is the difference between an editor and a writer?
        • Export a list of users
        • Deleting a user
        • What happens when I delete a user?
        • Can users share logins?
      • User Teams
        • What are user teams?
        • Create user teams
        • Change the order of user teams
        • Restrict content to user teams
      • User roles & custom roles
        • Default user roles
        • Custom user roles
        • Available custom role permissions
    • Reader management
      • Readers and reader filters
        • Readers overview
        • What's the difference between a user and a reader?
        • Enable reader logins
        • Create a reader
        • Create readers in bulk
        • Search for readers
        • Create a custom reader filter
        • Edit a custom reader filter
        • Delete a custom reader filter
        • Edit readers in bulk
        • How do reader groups work?
      • Reader Groups
        • Where can you set reader groups?
        • How do reader groups work?
        • Create a reader group
        • Display conditional content based on reader logins
        • Test reader group access
        • Auto-assign groups by email rules
        • Checking if an article or category is restricted to reader groups
        • Display different logos for different reader groups
      • Reader emails
        • Customize your reader welcome emails
        • Customize your reader password reset emails
        • Configure SMTP for reader emails
        • How custom SMTP from/reply impacts the email template from/reply to fields
      • Reader security, passwords, and login options
        • Reader password security
        • What's the difference between admin managed and self-administered reader passwords?
        • Set up self-administered reader options
        • Allow Google log in for readers
        • Allow readers to log in using SSO
        • Help readers reset their passwords
      • Reader signups
        • Using reader signups
        • Add custom fields to the reader signup form
        • Approve or deny single new reader
        • Approve or deny multiple readers
        • Auto-assign new readers to groups upon signup
    • Single sign-on (SSO)
      • Single sign-on (SSO) overview
      • SSO options for different knowledge base setups
      • SSO FAQs
      • Update your x509 certificate
      • Opening links to SSO knowledge bases from Microsoft Office
      • SAML SSO instructions
        • SAML SSO setup overview
        • Configure SAML SSO (generic instructions)
        • Configure SSO using Active Directory Federation Services (AD FS)
        • Configure SSO using Azure Active Directory (Azure AD)
        • Configure SSO using G Suite (formerly Google Apps)
        • SSO Advanced Options
        • Direct Reader Attribute Map
        • Custom Attribute Map rules
        • Missing SSO ID mapping warning
      • Remote Authentication Instructions
        • Overview
        • Prerequisites
        • Enable remote authentication
        • Create your remote auth token request and script
      • Salesforce SSO Instructions
        • Salesforce configuration intro
        • Step 1: Enable Salesforce SSO in KnowledgeOwl
        • Step 2: Create LoginController apex class in Salesforce
        • Step 3: Add the Remote Site in Salesforce
        • Step 4: Create a Visualforce page in Salesforce
        • Step 5: Create final apex classes in Salesforce
  • Account and billing
    • Adding and editing knowledge bases
      • Creating an additional knowledge base
      • Copy a knowledge base
      • Delete a knowledge base
    • Adding and removing user seats
      • Adding a user seat: in-app credit card
      • Removing a user seat: in-app credit card
      • Adding a user seat: invoice
      • Removing a user seat: invoice
    • Billing
      • Payment options
      • Discounts
      • Update credit card
      • How do I add or remove user seats?
      • View past receipts and invoices
      • Change billing email
      • Switch from monthly to annual billing
      • Pause or suspend subscription
      • Cancel my account
    • Company and Product Info
      • Company Website
      • Contact support
      • How do I stay up-to-date on KnowledgeOwl?
      • System requirements and supported browsers
      • Terms and conditions
      • Troubleshooting software issues
      • KnowledgeOwl status page
      • KnowledgeOwl W-9
      • How can I send product feedback?
    • Security, privacy, and compliance
      • Security and reliability
      • Cookie declaration
      • Data processing addendum (DPA)
      • HIPAA compliance
      • GDPR
      • Privacy policy
      • Uptime SLAs
      • List of Sub-processors
      • Supported cipher suites
    • Plans and trials FAQ
      • 30-day free trial
      • Extend my trial
      • Pricing
      • Plans
      • Priority Support
      • Professional Services
      • Enterprise
  • API and webhooks
    • API
      • Using the KnowledgeOwl API
        • Introducing the KnowledgeOwl API
        • Authentication
        • API keys
        • Pagination and limiting results
        • Usage limits
        • Input and output formats
        • Query operators
        • API calls in snippets
      • Endpoint reference
      • Working with APIs
        • Introduction
        • What is an API?
        • What is a REST API?
        • Calling an API: terminology and tools
        • Calling an API: curl
        • Calling an API: Postman
        • Learn more
      • Cookbook: examples with curl and Postman
        • Using the cookbook
        • Create a category
        • Upload and edit files
    • Webhooks
      • Webhooks overview and creation
      • Available webhook events
      • Webhook API calls
      • Using Webhooks with Slack
      • Reactivating a webhook
    • Zapier
      • What is Zapier?
      • Send Contact Form submissions to Google Sheet via Zapier + webhooks
        • Prerequisites
        • Quickstart
        • Tutorial
        • More use cases
      • Zapier and the KnowledgeOwl API
        • Prerequisites
        • Quickstart
        • Tutorial
        • More use cases
  • Release notes
  • Getting Started Guide
    • Intro to KnowledgeOwl
      • Before you start
      • Set up your account
      • What is a knowledge base?
      • How are KnowledgeOwl knowledge bases structured?
      • The KnowledgeOwl app vs. a knowledge base
      • Get oriented in the app
    • Get started with a new knowledge base
      • Purpose & audience
      • Create a Knowledge Base Brief
      • Look & feel
      • Set up your domain
      • Configure your KB access
      • Decide which features to use
      • Determine your content hierarchy
      • User roles and permissions
      • Version guidelines
      • Reporting and analytics
      • Content audit cycle
      • Create a style or author's guide
      • Document your knowledge base's setup
    • Explore features
      • Navigation-related features
      • Content-related features
      • Integration-related features
      • Metadata-related features
      • Permissions-related features
    • Trial FAQs
      • How do I add more users to my trial?
      • How do I add more knowledge bases to my trial?
      • How do I extend my trial?
      • What happens when my trial expires?
      • What are my pricing and plan options?
      • How do I update my trial to the Business or Enterprise plan?
      • What happens when I subscribe to KnowledgeOwl?
      • How do I cancel my trial?
  • Spread the word
    • SoftwareReviews
    • Capterra
    • G2
  • Wisdom Wednesdays
    • Overview
    • February 1st: Sharing files: embeds, links, and URL directs, oh my! New
    •  Customize Text Tool (Jan. 18th) Updated
    •  Intro to File References (Jan. 4th)
    •  New theme updates! (Dec. 14th)
    •  Updating images & files (Nov. 30th)
    •  Using tags + Manage filters for fast docs updates/audits (Nov. 16th)
    •  How to get the most from glossary (Oct.26th)
    •  In-line and side-by-side images (Oct. 19th)
    •  Get the most out of search (Oct. 12th)
    •  Broken Links Report (Oct. 5th)
  • Home
  • Features

Contextual Help Widget (2.0)

Embed a widget of your knowledge base in your website, company intranet, or web-based software application to show knowledge base content where your users need it most.

Articles

Widget 2.0 overview
Get to know Widget 2.0 and what it can do for you.
Modern Widget vs. Widget 2.0 Comparison
See a side-by-side comparison of the feature sets each contextual help widget offers.
Transition checklist: from Modern Widget to Widget 2.0
If you're using the Modern Slideout widget (now deprecated), here are the steps you should consider to transition to Widget 2.0.

Widget configuration & installation (11)

  • Widget Settings section
  • Widget Admin Settings
  • Widget Customize Text section
  • Widget Contact Form section
  • Custom Widget Styles
  • Custom Widget Javascript
  • Protect Widget 2.0 Contact Form with reCAPTCHA
  • Open widget to a specific article or category
  • Using Widget 2.0 for Contextual Help: Pages to Recommend On
  • Hide one of the Widget 2.0 tabs
  • Widget 2.0 installation

Widget authentication (3)

  • Widget authentication--when and how to use it
  • Widget 2.0 JWT authentication
  • Widget 2.0 Oauth2 authentication

Advanced widget configuration & methods (5)

  • Open widget to specific tab
  • Using Widget 2.0 on Single Page Applications
  • Prepopulate Widget 2.0 Contact Form fields
  • Advanced option: add the widget in your own div wrapper
  • Widget methods and functions dictionary
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