Add and remove author seats

If you pay for KnowledgeOwl with a credit card entered in Billing, you can add or remove author seats yourself, at any time. We'll automatically pro-rate and adjust your upcoming payments based on the changes you make.

Before you add a new author seat, be sure you're using all of your current seats. (We'd hate to see you pay for something you don't need!)

To check this:

1. Select Account > Authors.
2. If you see the + Add Author button, you have one or more empty author seats and you can create a new author without paying for an additional seat. You can follow the directions at Add an author.
3. If you do not see a + Add Author button, and instead see Upgrade for More Author Seats, you need to add another author seat.
   If you see this button, you'll need to add more author seats to add an author!
   
4. To add the author seat, select your profile icon/name in the upper right again.
5. Select Billing from the dropdown.
6. The Authors number is the number of author seats available to your account. Use the + and - controls to adjust the number of author seats to your desired total.
   
7. You can toggle the controls to see the cost of additional author seats. Your card will not be charged yet.
8. Once you've made changes to add an author seat, an Upgrade button will appear at the bottom of the Plan Cost section. Click this button to save your changes.
   
9. A pop-up confirmation window will appear, which explains that we will charge you a prorated amount for the remainder of your current subscription and will confirm your new subscription cost. Select OK to continue with the upgrade and charge your card.
   
10. Once you click OK, we will charge the credit card on file. That author seat will become immediately available and you can head back to Authors to create your new author account. See Add an author for full instructions.

If you pay for KnowledgeOwl with a credit card entered directly in Billing, you can add or remove author seats yourself, at any time. We'll automatically pro-rate a credit and adjust your upcoming payments based on the changes you make.

To remove an author seat you aren't using:

1. Go to Account > Billing.
2. The Authors number is the number of author seats available to your account. Use the + and - controls to adjust the number of author seats to your desired total.
   
   • If you try to remove an author seat but are currently using all author seats, you'll see a warning telling you that you'll need to delete at least xx authors in order to downgrade:
     Warning message you'll see if you don't have empty author seats
     
   • If you see this warning, you'll need to head to delete an author from the Authors page before you can remove the author seat. See What happens when I delete an author? for more information.
3. You can toggle the controls to see the cost of removing author seats.
4. Once you've made changes to remove an author seat, a Downgrade button will appear at the bottom of the Plan Cost section. Click this button to save your changes.
   
5. A pop-up confirmation window will appear, which explains that we will credit you a prorated amount for the remainder of your current subscription and will confirm your new subscription cost. Select OK to continue with the downgrade.
6. Once you click OK, we will remove the author seats and add the credit to your subscription.

If you have trouble doing any of the above, please contact us !

If you pay for KnowledgeOwl through an invoice, you can add author seats at any time. Please contact us with the number of author seats you'd like to add.

We will calculate:

• The prorated charge for the additional seat(s) through the rest of your current subscription term, which we will add as a separate line item to your next renewal invoice
• Adjust the total charge for author accounts on your next renewal invoice

We take this approach so that you don't have to process a separate invoice for the prorated amount before your next renewal is due. If, however, you explicitly need this as a separate invoice, let us know when you request the additional author seats.

We generally try to make these new author seats available as soon as we engage in the conversation. 

Refer to Add an author for instructions on creating your new author account once you have the seat added!

If you pay for KnowledgeOwl through an invoice, you can remove author seats at any time. Please contact us with the number of author seats you'd like to remove.

Be sure that you don't currently have authors assigned to the seats you'd like removed. You may need to Delete an author to free up the seat for removal. See What happens when I delete an author? for further details.

We will calculate a prorated credit for the removed seats through the rest of your current subscription term and adjust future invoices to remove the cost of those seats.

We generally add this prorated credit to your next renewal invoice.