If you have room on your account, you can make a copy of an existing knowledge base either for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template.
To copy your knowledge base...
- Go to Your Account > Knowledge Bases or click on the little owl in the top left of the navigation bar.
- Click on the gear icon in the top right of the knowledge base you want to copy.
- Click Copy.
- Give the copy a new name and URL. Leave the option to sync all the content unchecked unless you are sure you want to do this.
- Click Copy Project.
Everything is copied except your file library. All images and files in your content will link to the original knowledge base's library.