Copy a Knowledge Base

If you have room on your account, you can make a copy of an existing knowledge base either for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. 

To copy your knowledge base...

  1. Go to Your Account > Knowledge Bases or click on the little owl in the top left of the navigation bar.
  2. Click on the gear icon in the top right of the knowledge base you want to copy.
  3. Click Copy.
  4. Give the copy a new name and URL. Leave the option to sync all the content unchecked unless you are sure you want to do this.
  5. Click Copy Project.

Everything is copied except your file library. All images and files in your content will link to the original knowledge base's library.