Copy a Knowledge Base

If you have room on your account, you can make a copy of an existing knowledge base either for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. 

To copy your knowledge base...

  1. Go to Your Account > Knowledge Bases or click on the little owl in the top left of the navigation bar.
  2. Click on the gear icon in the top right of the knowledge base you want to copy.
  3. Click Copy.
  4. Give the copy a new name and URL.
  5. Click Copy Project.

Everything is copied except your file library. All images and files in your content will link to the original knowledge base's library.

If you have a private domain set up, you will want to disable it on the copy so that the View KB and content links take you to the copy and not the original.

  1. Go to Settings > Basic.
  2. Click to edit your private domain and delete it from the URL field.
  3. Uncheck "Enable private domain links".
  4. Save.