When you create a copy of a knowledge base, you can choose to make that a synced copy.
Selecting this option will:
- Create the new (child or clone) knowledge base.
- Create all the top-level categories of the original/parent knowledge base as Shared content categories in the child knowledge base.
However, the cloned knowledge base will not automatically get cloned copies of new top-level categories created in the original knowledge base moving forward.
When you create a new top-level category in the original knowledge base after you've created the synced KB, you'll need to manually create a new Shared content categories in the clone knowledge base.
For more details on how edits, content creation, and syncing happen, see Shared content categories.
