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- Adding images and files to articles
- Editing and updating files in articles
- Working with links to other websites
- Editing permalinks
- Working with anchors
- Adding code
- Adding banners and thumbnails
- Editor keyboard shortcuts
- Autosave
- Modern WYSIWYG editor vs legacy editor
- SCAYT Spell Check
- Sharing "draft" articles
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- Who can access the files and images in my knowledge base?
- Find the URL to your File Library file
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- Adding files and images inside of articles
- Adding files and images in bulk
- Adding videos to your articles
- Wistia video embeds
- Editing and updating files
- File upload errors
- Display PDF file in articles
- Display Microsoft Office OneDrive files in articles
- Display Microsoft Office file in articles
- Custom image captions
- Adjust image width for all images
- Display images side-by-side
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- Homepage Overview
- Change the background image on my homepage
- Remove the homepage title
- Change the color of the homepage title
- Article Lists
- New Articles List
- Updated Articles List
- Popular Articles List
- Recent Articles List
- Create a custom home page articles list
- Add a custom banner using built-in div styles
- Add a custom icon and header link on your homepage
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- Logos
- Custom Colors
- Themes
- Layouts
- Add a link to the upper right (top navigation)
- Custom Fonts
- Undo changes to Settings > Style
- Configuring reCAPTCHA
- Theme Builder
- Favicons
- Breadcrumbs
- Click to zoom / enlarge images
- Customize style or layout using HTML/CSS
- Display a back to top icon when scrolling
- Only Play GIFs While Hovering
- Localizing your knowledge base to your timezone
- Different Logos for Different Reader Groups
- Access to the Header via Custom Head
- Set your footer copyright to automatically update
- Fix Anchor Links Hidden by Top Navigation
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- Article Table of Contents
- Split up article content into tabs
- Create expanding/collapsing sections in an article
- Using H5 and H6 as Standard Formatting
- Adjust Line Spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Use thumbnails and banner images
- Setup a JavaScript redirect
- Fix Email Article for Articles with Apostrophes
- Conditional content based on tags
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- Display categories open by default
- Add Home button to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the width when the table of contents collapses
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- What are merge codes?
- Article
- Homepage
- Reader Updated
- Body Updated
- Custom content category merge codes
- Other
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- How it works
- Where do Related Articles show up?
- Adding related articles
- Reordering or removing Related Articles
- Enabling and disabling automatic suggestions for Related Articles
- Set the number of Related Articles to automatically display
- Backward suggest Related Articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- Customize Contact Form Link
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Install Zendesk App
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- Manage Articles overview
- Using standard Manage filters
- Creating a custom Manage filter
- Editing a custom Manage filter
- Included Tags vs. Excluded Tags
- Deleting a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk editing articles in Manage
- Bulk activating "ready for review" versions
- Archiving articles in bulk in Manage
- Deleting articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Overview
- Glossary formatting
- Populate the glossary
- Add glossary terms to your search results
- Add the glossary page to your search results
- When should I use display titles?
- View the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Change the style of glossary terms, the glossary page, or glossary search results
- Glossary FAQs
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- Requirements for enabling subscriptions
- Configure SMTP for subscriptions
- Configure subscription notification schedule and email subject
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe using their reader account email address
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- Widget 2.0 overview
- Widget 2.0 display settings
- Widget 2.0 installation
- Customize widget tabs, headers, and text
- Customize widget contact form
- Widget authentication--when and how to use it
- Widget 2.0 JWT authentication
- Widget 2.0 Oauth2 authentication
- Customize the widget look and feel Updated
- Using Widget 2.0 on Single Page Applications
- Open widget to specific tab
- Hide one of the Widget 2.0 tabs
- Open widget to a specific article or category
- Prepopulate Widget 2.0 Contact Form fields
- Advanced option: add the widget in your own div wrapper
- Transition checklist: from Modern Widget to Widget 2.0
- Modern Widget vs. Widget 2.0 Comparison New
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- Get started
- Best practices
- KnowledgeOwl SEO features
- Promote your knowledge base
- Make your knowledge base public
- Generate your sitemap
- Optimize your homepage
- Custom title tags and meta descriptions
- Public Sitemaps and SEO
- Duplicate content
- Hide from search engines
- Measure SEO performance
- Google Search Console
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my article that's linked to another article not showing up in search?
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- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Security Setting
- Restrict Content to Logged In Readers
- Requiring login to view files/images
- HTTP response headers
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- What is a user?
- User permissions
- Add a user
- User login type
- What is the difference between an editor and a writer?
- Custom roles
- Available custom role permissions
- What are user teams?
- Create user teams
- Restrict content to user teams
- Change the order of user teams
- Edit users and permissions
- Reset a user password
- Can users share logins?
- Deleting a user
- What happens when I delete a user?
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- Single sign-on (SSO) overview
- SSO options for different knowledge base setups
- SSO FAQs
- Opening links to SSO knowledge bases from Microsoft Office
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- SAML SSO setup overview
- Configure SAML SSO (generic instructions)
- Configure SSO using Active Directory Federation Services (ADFS)
- Configure SSO using Azure Active Directory (Azure AD)
- Configure SSO using G Suite (formerly Google Apps)
- SSO Advanced Options
- Direct Reader Attribute Map
- Custom Attribute Map rules
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Reader management
A reader is anyone who can view your knowledge base. You can also create Reader Groups to segment readers and show different content to different readers. Learn how to create and manage your readers, groups, and signup options, and create filtered views of your readers. 
Readers and reader filters
Learn how to navigate the Readers interface, create and edit readers, and create and edit reader filters.
Reader Groups
Learn how to use reader groups to segregate content.
Reader emails
Learn how to customize your reader welcome email, password reset email, and add your own SMTP to send the emails.
Reader security, passwords, and login options
Learn about the settings for reader password expiration and complexity, Google login, and SSO login for readers.
Reader signups
If your knowledge base is set up so that some or all readers must login to see content, you can allow your readers to sign up for access. This can help reduce administrative time and oversight so that readers can request access without you having to manually create accounts for them.
With signups enabled, your login page will show a link for those without an account to sign up for access:
Sample login page with a sign up link
You have several options when adding signups:
- You can have readers automatically granted a reader account as soon as they sign up OR require an admin to approve their access
- You can choose to send email notifications when a new reader has signed up
- You can include up to five custom fields to gather additional information about readers when they sign up
- You can auto-assign new reader signups to reader groups based on their email address domain
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