Choose a category type

When you create or edit a category, you can choose between several different types of categories. Category types can be changed at any point in time by editing the category. 

The types of categories control :

  1. How the category landing page appears in the knowledge base
  2. How the category looks and functions in the table of contents 
  3. Whether or not you can have sub-categories within the category
  4. Whether or not this category will pull and sync content from another knowledge base
  5. Whether or not the category will redirect to another web page when viewed

The five types of categories in KnowledgeOwl are:

  1. Default
    Displays articles in a simple list. Choose one of three sub-category display formats: title and description, sub-category panels, or content list. 
  2. Blog style
    Display a paginated list of articles with brief descriptions. Can only contain articles.
  3. Topic-based
    Displays the full text of all articles in a single page. Can only contain articles.
  4. Custom content
    Create a landing page from scratch like an article. This type of category will be available in search.
  5. Shared content
    Copy and sync a category and all its contents from another knowledge base.
  6. URL Redirect
    Clicking on this category to view it redirects the end-user to another webpage of your choice.