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- Add images and files to articles
- Edit and update files in articles
- Working with links to other websites
- Use action links with # or javascript:void(0)
- Edit permalinks
- Add anchors within articles
- Add code samples
- Add banners and thumbnails
- URL redirect article
- Editor keyboard shortcuts
- Autosave
- Modern WYSIWYG editor vs legacy editor
- SCAYT Spell Check
- Sharing "draft" articles
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- Full and short titles
- Internal note
- Internal title
- Publishing status
- Published date
- Schedule an article to be published
- Schedule an article to be archived
- Edit or remove an article's scheduled publication or archival
- Article callouts (New, Updated, and Video)
- Display Settings
- Automatically redirect when you update an article's URL
- Redirect old articles to a new permalink
- Search phrases
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- Who can access the files and images in my knowledge base?
- File size limits
- Find a file's URL
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- Add images to articles: Modern Editor
- Add images to articles: Legacy Editor
- Add alternative text to images
- Custom image captions
- Adjust image width for all images
- Display images side-by-side
- Add files and images directly in File Library
- Edit and update files
- Image upload errors
- Why are some screenshots blurry?
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- Introduction to the File Library
- List View
- Which File Library view should I use?
- Add files and images directly in File Library
- Edit and update files in the File Library
- Find a file's URL
- File references
- Restoring deleted files
- Purge and fully remove files
- Manage files with file labels
- Use labels as filters
- Who can access the files stored in my knowledge base?
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- Homepage overview
- Change the homepage welcome text
- Add a background image to my homepage
- Change the background image on my homepage
- Remove the homepage welcome text
- Change the color of the homepage welcome text
- Add category icons to your homepage category panels
- Article Lists
- New Articles list
- Updated Articles list
- Popular Articles list
- Recent Articles list
- Remove article lists from your homepage
- Create a custom homepage articles list
- Add a custom banner with built-in div styles
- Add a custom icon and header link on your homepage
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- Access the theme builder
- Choose your colors
- Color picker: Which colors control which parts of my theme?
- Choose your font
- Custom fonts
- Choose your logo
- Choose your theme
- Use the new Support theme
- Choose your layout
- Change your favicon
- Choose your table of contents behavior
- Set your knowledge base time zone, date, and language
- Customize style or layout with HTML/CSS
- Add a link to the upper right (top navigation)
- Undo changes to Settings > Style
- Breadcrumbs
- Access to the header via Custom Head
- Reset your theme
- Copy a knowledge base's theme
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- Use your own syntax highlighter for code blocks
- Create an article table of contents (TOC) from headers
- Create expanding/collapsing sections in an article
- Adjust line spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Use thumbnails and banner images
- Update your article actions merge code
- Remove the PDF, print, or email icon from all articles
- Fix for article editor removing a script
- Fix email article for articles with apostrophes
- Make the PDF icon prettier
- Conditional content based on tags
- Style your table footer
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- Display categories open by default
- Add Home link to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the icons used in the table of contents
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- Default Homepage HTML
- Default Body HTML
- Default Top Navigation HTML
- Default Article HTML
- Default Article Version HTML
- Default Login HTML
- Default Manage Reader Subscriptions HTML
- Default 404 Error Page HTML
- Default Restricted Access Page HTML
- Default Right Column HTML
- Default CSS
- Default Homepage Article HTML (deprecated)
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- Overview
- Add or edit your own text string
- Reset a customized text string
- Section breakdown: Search
- Section breakdown: Table of Contents
- Section breakdown: Top Navigation
- Section breakdown: Reader Login
- Section breakdown: Article
- Section breakdown: Miscellaneous
- Section breakdown: Required Reading
- Section breakdown: Article ListsUpdated
- Section breakdown: Contact Form
- Update Style Settings with Customize Text merge code
- Update Homepage with Customize Text merge code
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- Turn on automatic Related Article suggestionsUpdated
- Backward suggest Related ArticlesUpdated
- Set the number of Related Articles to automatically display
- Disable automatically suggested Related Articles
- Display Related Articles only in specific articles
- Readd the Related Articles section to my articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Update wording in the Contact Form
- Customize Contact Form Link
- Contact form submission email delivery issues
- Custom fields
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Fix error for site owner on Contact Form
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- Manage Articles overview
- Use standard Manage filters
- Create a custom Manage filter
- Edit a custom Manage filter
- Included Tags vs. Excluded Tags
- Delete a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk edit articles in Manage
- Bulk activate "ready for review" versions
- Bulk edit articles to make them required reading
- Archive articles in bulk in Manage
- Delete articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Enable favorites
- Display favorites in the table of contents
- Display favorites outside the table of contentsUpdated
- Change the favorites star icon
- Change how many favorites are displayed in the Current reader's favorites article listUpdated
- Add a top navigation link to the Favorite Articles pageNew
- Fix missing favorites icon
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- Overview
- Glossary formatting
- Add a new glossary term
- Import glossary terms
- Add glossary terms to your search results
- Add the glossary page to your search results
- Add glossary link to table of contents
- When should I use display titles?
- View the glossary
- Rename the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Change the style of glossary terms, the glossary page, or glossary search results
- Troubleshooting glossary term imports
- Glossary FAQs
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- Requirements to enable subscriptions
- Configure subscription notification schedule and email subject
- Configure SMTP for subscriptions
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe with their reader account email address
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- Widget 2.0 overview
- Modern Widget vs. Widget 2.0 Comparison
- Transition checklist: from Modern Widget to Widget 2.0
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- Widget Settings section
- Widget Admin Settings
- Widget Customize Text section
- Widget Contact Form section
- Custom Widget Styles
- Custom Widget Javascript
- Protect Widget 2.0 Contact Form with reCAPTCHA
- Open widget to a specific article or category
- Use Widget 2.0 for Contextual Help: Recommend on Pages
- Hide one of the Widget 2.0 tabs
- Widget 2.0 installation
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- Overview
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- Enable Required Reading
- Add the Required Reading flag to your article template
- Add the Required Reading flag to your Right Column template
- Add the Acknowledgements section to your article template
- Change the Required Reading text
- Add a Required Reading link to Table of Contents
- Add a Required Reading article list to your homepage
- Make individual articles required
- Access the Required Reading page
- Bulk edit articles to make them required reading
- Retrigger the same article for new acknowledgement
- Remove requirement or start date
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- How search works: the basics
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my shared content article not showing up in search?
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- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Restrict content to logged in readers
- Restrict by IP address, shared passwords, reader logins, or a combination
- Convert a private knowledge base to mixed public and private
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- What is an author?
- Author permissions
- Add an author
- Edit authors and permissions
- Reset an author password
- Author login type
- Default author roles
- Export a list of authors
- Delete an author
- What happens when I delete an author?
- Can authors share logins?
- Can multiple authors work on the same article?
- Author email delivery issues
- Why is this email address saying it's on a suppression list?
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- Where can you set reader groups?
- How do reader groups work?
- Create a reader group
- Display content only to specific readers
- Test reader group access
- Auto-assign groups by email rules
- Checking if an article or category is restricted to reader groups
- Display different logos for different reader groups
- Delete a reader group
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- Single sign-on (SSO) overview
- SSO options for different knowledge base setups
- SSO FAQs
- Update your x509 certificate
- Opening links to SSO knowledge bases from Microsoft Office
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- SAML SSO setup overview
- Configure SAML SSO (generic instructions)
- Configure SSO with Active Directory Federation Services (AD FS)
- Configure SSO with Azure Active Directory (Azure AD)
- Configure SSO with Google Workspace
- SSO Advanced Options
- Direct Reader Attribute Map
- Custom Attribute Map rules
- Missing SSO ID mapping warning
- Auto-Assign Groups By Email Rules (SSO Edition)
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- Cookie declaration
- Privacy policy
- Data Processing Addendum (DPA)
- HIPAA compliance
- Security and reliability
- Payment card industry (PCI) compliance
- Consensus Assessments Initiative Questionnaire (CAIQ)
- GDPR
- Maintain GDPR compliance with your own data
- Uptime SLAs
- List of Sub-processors
- Supported cipher suites
- Required IP addresses
- Vulnerability Disclosure Policy
- Knowledge base backup
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- Payment options
- Discounts
- Update credit card
- How do I add or remove knowledge bases?
- How do I add or remove author seats?
- View past receipts and invoices
- Change billing email
- Switch from monthly to annual billing
- Pause or suspend subscription
- Cancel my account
- Resolve payment
- Why is an American company charging me, a non-American, sales tax?
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- Purpose & audience
- Create a Knowledge Base Brief
- Look & feel
- Set up your domain
- Configure your KB access
- Decide which features to use
- Determine your content hierarchy
- Author roles and permissions
- Version guidelines
- Reporting and analytics
- Content audit cycle
- Create a style or author's guide
- Document your knowledge base's setup
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- Overview
- September 27th: SMTP changes and Microsoft OAuth2 SMTP
- Advanced Search walkthrough (Aug. 30th)
- Use the Customize Text tool to change your article template (July 5th)
- Version review and activation (June 7th)
- Versions & revisions (May 24th)
- Topic display category tabs layout (April 26th)
- Article Favorites (April 12th)
- Guest presentation on a reader Scavenger Hunt (March 29th)
- Three use cases for snippets (March 15th)
- Get the most from topic display categories (March 1)
- Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
- Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
- Customize Text Tool (Jan. 18th)
- Intro to File References (Jan. 4th)
- New theme updates! (Dec. 14th)
- How to update images & files (Nov. 30th)
- Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
- How to get the most from glossary (Oct.26th)
- In-line and side-by-side images (Oct. 19th)
- Get the most out of search (Oct. 12th)
- Broken Links Report (Oct. 5th)
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Merge codes
Learn how merge codes allow you to create custom look and feel. 
Articles
What are merge codes?
Merge codes act as placeholders for content. KnowledgeOwl replaces the merge code with the appropriate content when it builds the page. They are mainly used when creating custom layouts, look and feel. They can also allow you to create dynamic conte...
KB Merge Codes
Learn more about the merge codes available for use across your knowledge base.
Article Merge Codes
Here are the available template merge codes for use in Settings > Style, Custom HTML > Article. Many can also be used directly within individual articles, categories, and subcategories. Template Merge Code Description Example ...
Homepage Merge Codes
Learn the HTML merge codes you can use to display information from your Homepage content editor other places.
Reader Merge Codes
Use this list of merge codes to add or display information about your reader in your knowledge base.
Body Merge Codes
Here are the available template merge codes for use in Settings > Style > Custom HTML > Body. All merge codes except "contents" will also work inside articles.
Template Merge Code
Description
Example
[template(" pr...
PDF Merge Codes
See the merge codes available for use in the Standard PDF export, Custom PDF exports, and individual article PDFs.
Custom content category merge codes
These merge codes can be used in Custom content categories to display subcategories. Template Merge Code Description [template(" content-list ")] The template content-list merge code will display subcategories in content list format...
Other merge codes
These merge codes can be used in Custom HTML but also in individual articles, categories, etc. See usage notes: Template Merge Code Description Usage [template(" object-id ")] The "object-id" merge code can be used in articles ...
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