You can view the article ratings report in Reporting > Dashboard.
Ratings must be active
You must have the Ratings feature enabled and the ratings template added to your knowledge base for this report to work.
The Article Ratings report displays all articles and categories that have received a rating. It allows for sorting.
The layout depends on which rating scale you've selected:
- Thumbs Up / Down displays a column for each thumb.
- 5 Star Rating displays the average rating out of 5 stars.
Articles are displayed with the full title; categories are displayed with a folder to the left of the full title.
If you want to compare ratings over time, you can reset ratings for individual articles or your entire knowledge base. Refer to Reset article ratings for more detailed instructions.
Beware before you reset
Resetting an article's ratings permanently deletes all ratings from the dashboard and the CSV export. This action cannot be undone.
The table shows 10 articles at a time. To view the full list at once, use the Export to CSV link to generate a CSV export.
