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- Add a category or sub-category
- Choose a category type
- Use default categories
- Use topic display categories
- Use blog style categories
- Use shared content categories
- Use custom content categories
- Use URL redirect categories
- Edit a category
- Internal note
- Internal category title
- Hide a category from navigation
- Customize category behavior in the table of contents
- Restrict a category to certain readers
- Delete a category and its content
- Reorder categories or articles
- Move categories or articles between levels
- Why is a category not coming up in search?
- Why is a category not displaying to readers?
- Exclude a category and all its content from search results
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- Create from template
- Share articles between categories and knowledge bases
- Full and Short Titles
- Internal note
- Internal title
- Publishing Status Updated
- Topic Articles
- New, Updated, and Video Callouts
- Restrictions
- Versions
- Related Articles section
- Pages to Recommend On (Contextual Help)
- Redirect old articles to a new permalink
- Modern WYSIWYG Editor
- Search phrases
- Autosave
- SCAYT Spell Check
- Adding images and files to articles
- Editing and updating files in articles
- Working with links to other websites
- Link to Article
- Display Code
- Reorder articles
- Move articles between levels
- Working with Anchors
- Structure Template (Sample)
- Sharing "draft" articles
- What kind of article change history does KnowledgeOwl keep?
- URL redirect article
- Editor keyboard shortcuts
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- Who can access the files and images in my knowledge base?
- Find the URL to your File Library file
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- Adding files and images inside of articles
- Adding files and images in bulk
- Adding videos to your articles
- Editing and updating files
- File upload errors
- Display PDF file in articles
- Display Microsoft Office OneDrive files in articles
- Display Microsoft Office file in articles
- Custom image captions
- Adjust image width for all images
- Display images side-by-side
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- Homepage Overview
- Change the background image on my homepage
- Remove the homepage title
- Change the color of the homepage title
- Article Widgets
- New Articles Widget
- Updated Articles Widget
- Popular Articles Widget
- Recent Articles Widget
- Create a custom home page articles widget
- Add a custom banner using built-in div styles
- Add a custom icon and header link on your homepage
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- Logos
- Custom Colors
- Themes
- Layouts
- Add a link to the upper right (top navigation)
- Custom Fonts
- Undo changes to Settings > Style
- Configuring reCAPTCHA
- Theme Builder
- Favicons
- Breadcrumbs
- Click to zoom / enlarge images
- Customize style or layout using HTML/CSS
- Display a back to top icon when scrolling
- Only Play GIFs While Hovering
- Localizing your knowledge base to your timezone
- Different Logos for Different Reader Groups
- Access to the Header via Custom Head
- Set your footer copyright to automatically update
- Fix Anchor Links Hidden by Top Navigation
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- Article Table of Contents
- Split up article content into tabs
- Create expanding/collapsing sections in an article
- Using H5 and H6 as Standard Formatting
- Adjust Line Spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Make the PDF icon prettier
- Setup a JavaScript redirect
- Fix Email Article for Articles with Apostrophes
- Conditional content based on tags
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- Display categories open by default
- Add Home button to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the width when the table of contents collapses
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- How it works
- Where do Related Articles show up?
- Adding Related Articles
- Reordering or removing Related Articles
- Enabling and disabling automatic suggestions for Related Articles
- Backward suggest Related Articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- Customize Contact Form Link
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Install Zendesk App
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- Manage Articles overview
- Using standard Manage filters
- Creating a custom Manage filter
- Editing a custom Manage filter
- Deleting a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk editing articles in Manage
- Bulk activating "ready for review" versions
- Archiving articles in bulk in Manage New
- Deleting articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Overview
- Glossary formatting
- Populate the glossary
- Add glossary terms to your search results New
- Style the glossary snippet search results
- When should I use alternate titles?
- View the glossary
- Style the letters at the top of the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Customize how glossary terms look
- Keep glossary header visible when scrolling
- Add search to the glossary page
- Glossary FAQs
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- Requirements for enabling subscriptions
- Configure SMTP for subscriptions
- Configure subscription notification schedule and email subject
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe using their reader account email address
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- Widget 2.0 overview
- Widget 2.0 display settings
- Widget 2.0 installation
- Customize widget tabs, headers, and text
- Customize widget contact form
- Widget authentication--when and how to use it
- Widget 2.0 JWT authentication
- Widget 2.0 Oauth2 authentication
- Customize the widget look and feel
- Using Widget 2.0 on Single Page Applications
- Open widget to specific tab
- Open widget to a specific article or category
- Transition checklist: from Modern Widget to Widget 2.0
- Advanced option: add the widget in your own div wrapper New
- Hide one of the Widget 2.0 tabs
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- Get started
- Best practices
- KnowledgeOwl SEO features
- Promote your knowledge base
- Make your knowledge base public
- Generate your sitemap
- Optimize your homepage
- Custom title tags and meta descriptions
- Public Sitemaps and SEO
- Duplicate content
- Hide from search engines
- Measure SEO performance
- Google Search Console
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my article that's linked to another article not showing up in search?
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- Use secure links (SSL/HTTPS )
- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Security Setting
- Restrict Content to Logged In Readers
- Requiring login to view files/images
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- What is a user?
- User permissions
- Add a user
- User login type Updated
- What is the difference between an editor and a writer?
- Custom roles
- Available custom role permissions Updated
- What are user teams?
- Create user teams
- Restrict content to user teams
- Change the order of user teams
- Edit users and permissions
- Reset a user password
- Can users share logins?
- Deleting a user
- What happens when I delete a user?
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- What's the difference between a user and a reader?
- Create a reader
- Create readers in bulk
- Can I show different content to different readers?
- Reader password security
- What's the difference between admin managed and self-administered reader passwords?
- Set up self-administered reader options
- Allow Google log in for readers
- Allow readers to log in using SSO
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Features
Learn about the features available in KnowledgeOwl.
Related Articles
Contact Form
Help your readers contact you or open tickets from your knowledge base. 
Manage articles
Search, sort, filter, bulk edit, and export articles under Knowledge Base > Manage.
Ratings
Capture feedback from your readers so you can identify content that is and isn't working well. 
Comments
Engage with your readers by allowing them to comment on your articles. 
Glossary
Populate a glossary with your own terms and provide contextual definitions through your knowledge base.
Subscriptions
Enable subscriptions to let your readers subscribe to receive mail notifications of new/updated content. 
Contextual Help Widget (2.0)
Embed a widget of your knowledge base in your website, company intranet, or web-based software application to show knowledge base content where your users need it most. 
Contextual Help Widget (Modern & Legacy)
Embed a widget of your knowledge base in your website, company intranet, or software application to show knowledge base content where your users need it most. 
PDFs
Create PDFs of individual articles, your entire knowledge base, or a selection of articles. 
HTML Zip export
Create an HTML Zip export of your knowledge base for use as a back-up. 
SEO guide
Search Engine Optimization (SEO) is a huge field and is important for your public knowledge base. It’s a way of enhancing the findability of your content for your users and giving others the opportunity to discover your knowledge base. 
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Powered by KnowledgeOwl knowledge base software.