Features

Help your readers find related content by using our Related Articles feature.

Contact Form

Help your readers contact you or open tickets from your knowledge base.

Manage articles

Search, sort, filter, bulk edit, and export articles under Knowledge Base > Manage.

Ratings

Capture feedback from your readers so you can identify content that is and isn't working well.

Comments

Engage with your readers by allowing them to comment on your articles.

Glossary

Populate a glossary with your own terms and provide contextual definitions through your knowledge base.

Subscriptions

Enable subscriptions to let your readers subscribe to receive mail notifications of new/updated content.

Contextual Help Widget (2.0)

Embed a widget of your knowledge base in your website, company intranet, or web-based software application to show knowledge base content where your users need it most.

Contextual Help Widget (Modern & Legacy)

Embed a widget of your knowledge base in your website, company intranet, or software application to show knowledge base content where your users need it most.

PDFs

Create PDFs of individual articles, your entire knowledge base, or a selection of articles.

HTML Zip export

Create an HTML Zip export of your knowledge base for use as a back-up.

Search Engine Optimization (SEO) is a huge field and is important for your public knowledge base. It’s a way of enhancing the findability of your content for your users and giving others the opportunity to discover your knowledge base.