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- Adding images and files to articles
- Editing and updating files in articles
- Working with links to other websites
- Editing permalinks
- Working with anchors
- Adding code
- Adding banners and thumbnails
- URL redirect article
- Editor keyboard shortcuts
- Autosave
- Modern WYSIWYG editor vs legacy editor
- SCAYT Spell Check
- Sharing "draft" articles
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- Full and short titles
- Internal note
- Internal title
- Publishing status
- Schedule an article to be published
- Schedule an article to be archived
- Edit or remove an article's scheduled publication or archival
- New, updated, and video callouts
- Restrictions
- Automatically redirect when you update an article's URL
- Redirect old articles to a new permalink
- Search phrases
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- Who can access the files and images in my knowledge base?
- Find a file's URL
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- Introduction to the File Library
- List View
- Which File Library view should I use?
- Adding files and images directly in File Library
- Editing and updating files in the File Library
- File references Updated
- Restoring deleted files
- Find a file's URL
- Managing files using file labels
- Using labels as filters
- Who can access the files stored in my knowledge base?
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- Homepage Overview
- Change the welcome text on my home page
- Change the background image on my homepage
- Remove the homepage welcome text
- Change the color of the homepage welcome text
- Add category icons to your homepage category panels
- Article Lists
- New Articles List
- Updated Articles List
- Popular Articles List
- Recent Articles List
- Create a custom home page articles list
- Add a custom banner using built-in div styles
- Add a custom icon and header link on your homepage
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- Access the theme builder
- Choose your logo
- Choose your colors
- Color picker: Which colors control which parts of my theme?
- Choose your theme
- Use the new Support theme
- Choose your layout
- Change your favicon
- Set your knowledge base time zone, date, and language
- Customize style or layout using HTML/CSS
- Add a link to the upper right (top navigation)
- Custom fonts
- Undo changes to Settings > Style
- Breadcrumbs
- Access to the header via Custom Head
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- Use your own syntax highlighter for code blocks
- Create an article table of contents (TOC) from headers
- Split up article content into tabs
- Create expanding/collapsing sections in an article
- Using H5 and H6 for custom formatting
- Adjust line spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Use thumbnails and banner images
- Update your article actions merge code
- Remove the PDF, print, or email icon from all articles
- Fix email article for articles with apostrophes
- Make the PDF icon prettier
- Conditional content based on tags
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- Display categories open by default
- Add Home button to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the icons used in the table of contents
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- How it works
- Where do Related Articles show up?
- Adding related articles
- Reordering or removing Related Articles
- Enabling and disabling automatic suggestions for Related Articles
- Set the number of Related Articles to automatically display
- Backward suggest Related Articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Customize Contact Form Link
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Install Zendesk App
- Fix error for site owner on Contact Form
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- Manage Articles overview
- Using standard Manage filters
- Creating a custom Manage filter
- Editing a custom Manage filter
- Included Tags vs. Excluded Tags
- Deleting a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk editing articles in Manage
- Bulk activating "ready for review" versions
- Archiving articles in bulk in Manage
- Deleting articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Overview
- Glossary formatting
- Populate the glossary
- Add glossary terms to your search results
- Add the glossary page to your search results
- When should I use display titles?
- View the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Change the style of glossary terms, the glossary page, or glossary search results
- Troubleshooting glossary term imports
- Glossary FAQs
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- Requirements for enabling subscriptions
- Configure SMTP for subscriptions
- Configure subscription notification schedule and email subject
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe using their reader account email address
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- Widget 2.0 overview
- Modern Widget vs. Widget 2.0 Comparison
- Transition checklist: from Modern Widget to Widget 2.0
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- Widget Settings section
- Widget Admin Settings
- Widget Customize Text section
- Widget Contact Form section
- Custom Widget Styles
- Custom Widget Javascript
- Protect Widget 2.0 Contact Form with reCAPTCHA
- Open widget to a specific article or category
- Using Widget 2.0 for Contextual Help: Pages to Recommend On
- Hide one of the Widget 2.0 tabs
- Widget 2.0 installation
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- Get started
- Best practices
- KnowledgeOwl SEO features
- Promote your knowledge base
- Make your knowledge base public
- Generate your sitemap
- Optimize your homepage
- Custom title tags and meta descriptions
- Public Sitemaps and SEO
- Duplicate content
- Hide from search engines
- Measure SEO performance
- Google Search Console
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my article that's linked to another article not showing up in search?
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- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Default access options
- Restrict Content to Logged In Readers
- Basic authentication
- HTTP response headers
- Requiring login to view files/images
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- Where can you set reader groups?
- How do reader groups work?
- Create a reader group
- Display conditional content based on reader logins
- Test reader group access
- Auto-assign groups by email rules
- Checking if an article or category is restricted to reader groups
- Display different logos for different reader groups
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- Single sign-on (SSO) overview
- SSO options for different knowledge base setups
- SSO FAQs
- Update your x509 certificate
- Opening links to SSO knowledge bases from Microsoft Office
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- SAML SSO setup overview
- Configure SAML SSO (generic instructions)
- Configure SSO using Active Directory Federation Services (AD FS)
- Configure SSO using Azure Active Directory (Azure AD)
- Configure SSO using G Suite (formerly Google Apps)
- SSO Advanced Options
- Direct Reader Attribute Map
- Custom Attribute Map rules
- Missing SSO ID mapping warning
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- Purpose & audience
- Create a Knowledge Base Brief
- Look & feel
- Set up your domain
- Configure your KB access
- Decide which features to use
- Determine your content hierarchy
- User roles and permissions
- Version guidelines
- Reporting and analytics
- Content audit cycle
- Create a style or author's guide
- Document your knowledge base's setup
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- How do I add more users to my trial?
- How do I add more knowledge bases to my trial?
- How do I extend my trial?
- What happens when my trial expires?
- What are my pricing and plan options?
- How do I update my trial to the Business or Enterprise plan?
- What happens when I subscribe to KnowledgeOwl?
- How do I cancel my trial?
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- Overview
- February 1st: Sharing files: embeds, links, and URL directs, oh my! New
- Customize Text Tool (Jan. 18th) Updated
- Intro to File References (Jan. 4th) Updated
- New theme updates! (Dec. 14th)
- Updating images & files (Nov. 30th)
- Using tags + Manage filters for fast docs updates/audits (Nov. 16th)
- How to get the most from glossary (Oct.26th)
- In-line and side-by-side images (Oct. 19th)
- Get the most out of search (Oct. 12th)
- Broken Links Report (Oct. 5th)
Features
Learn about the features available in KnowledgeOwl.
Related Articles
Help your readers find related content by using our Related Articles feature. 
Contact Form
Help your readers contact you or open tickets from your knowledge base. 
Manage articles
Search, sort, filter, bulk edit, and export articles under Knowledge Base > Manage.
Ratings
Capture feedback from your readers so you can identify content that is and isn't working well. 
Article Favorites
If you're using individual reader accounts, you can allow your readers to favorite the content they care about the most for quick access.
Comments
Engage with your readers by allowing them to comment on your articles. 
Glossary
Populate a glossary with your own terms and provide contextual definitions through your knowledge base.
Broken link checker & report
Use the Broken Link Checker to generate a report of all the broken links in your knowledge base.
Customize Text tool
The Customize Text tool (IN BETA) will let you customize the default text strings we use at various places across your knowledge base. For our initial beta release, we've included Search and Table of Contents/Breadcrumb text strings only.
Subscriptions
Enable subscriptions to let your readers subscribe to receive mail notifications of new/updated content. 
Contextual Help Widget (2.0)
Embed a widget of your knowledge base in your website, company intranet, or web-based software application to show knowledge base content where your users need it most. 
PDFs
Create PDFs of individual articles, your entire knowledge base, or a selection of articles. 
HTML Zip export
Create an HTML Zip export of your knowledge base for use as a back-up. 
SEO guide
Search Engine Optimization (SEO) is a huge field and is important for your public knowledge base. It’s a way of enhancing the findability of your content for your users and giving others the opportunity to discover your knowledge base. 
Modern & Legacy Contextual Help Widget (deprecated)
As of August 2022, we have deprecated the Legacy and Modern widgets. See Deprecation of Modern & Legacy widget for more information.
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