Features

Related Articles

Suggest related content to your readers to help them find answers or browse content more easily.

Contact Form

Help your readers contact you or open tickets from your knowledge base.

Manage articles

Search, sort, filter, bulk edit, and export articles in Manage.

Ratings

Capture feedback from your readers so you can identify content that is and isn't working well.

Article favorites

Allow your readers to favorite up to 50 articles for quick access.

Comments

Engage with your readers by allowing them to comment on your articles.

Glossary

Define key terms & acronyms to provide contextual definitions in your content and search results.

Style guide

Define a style guide with your own rules and ensure consistent, on-brand content across your knowledge base. Now with AI support.

AI chatbot

Add an AI chatbot to your knowledge base, app, or website.

Owl Intelligence

Our AI features to generate article content and meta descriptions or evaluate adherence to a style guide. More features coming soon!

URL checker

Generate a report of all the links in your knowledge base and their status codes so you can fix broken links.

Find and replace

Use Find and replace to search the underlying HTML of your content and optionally replace what you find.

Subscriptions

Send readers email notifications when you publish new or updated content.

Contextual Help Widget (2.0)

Embed a widget of your knowledge base in your website to show knowledge base content where your users need it most.

Required Reading

Mark policies or procedures as required and track when different readers acknowledge reading them.

Notifications

Set up email, Slack, or webhook notifications when events occur in your knowledge base.

SMTP

Send subscription and reader emails from your own email provider.

PDFs

Create PDFs of individual articles, a selection of articles, or your entire knowledge base.

HTML Zip export

Create an HTML Zip export of your knowledge base for use as a back-up.

SEO guide

Follow these tips to improve your Search Engine Optimization (SEO).

Modern & Legacy Contextual Help Widget (deprecated)

For legacy customers only. Our deprecated Modern & Legacy contextual help widgets.