Release Notes

A record of all notable changes made to KnowledgeOwl since March 15, 2017.

July 12, 2018

07/12/2018KnowledgeOwl Support
Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra &nb...

July 9, 2018

07/09/2018KnowledgeOwl Support
Feature Requests Upgrade to Froala Version 2.8.4 (modern editor) Bug Fixes  Paste from Word  was not properly formatting headers, bolds,  italics, and hyperlinks Paste from Google Docs was missing headers and doing weird things...

July 6, 2018

07/06/2018KnowledgeOwl Support
Feature Requests We removed the character limit for category and article meta-descriptions. Bug Fixes Previously you could try to add multi-word synonyms even though they didn't save or work. Now there will be an alert if you try to set up...

June 21, 2018

06/21/2018KnowledgeOwl Support
Bug Fixes The new articles widget and page were displaying articles with published dates before those without, leading to confusion. Sub-categories were losing their parent property in the API. Some articles weren't displaying in the applica...

May 28, 2018

05/28/2018KnowledgeOwl Support
Feature Requests New setting to allow the indexing of large PDFs (greater than 100 pages). Previously we were not indexing large PDFs as they would show up in most searches. This is still the default but you can override it now under Settings >...

May 26, 2018

05/26/2018KnowledgeOwl Support
Bug Fixes The article parameter inherited_roles was not being set when creating articles in a restricted category.

May 24, 2018

05/24/2018KnowledgeOwl Support
Updates to bring KO into compliance with the GDPR.

May 15, 2018

05/15/2018KnowledgeOwl Support
Feature Requests Import from Zendesk, Help Scout, or Freshdesk

May 7, 2018

05/07/2018KnowledgeOwl Support
Feature Requests Microsoft Azure Active Directory Integration with KnowledgeOwl https://docs.microsoft.com/en-us/azure/active-directory/active-directory-saas-knowledgeowl-tutorial Comments permissions for custom user roles (create, approve, and...

April 26, 2018

04/26/2018KnowledgeOwl Support
Feature Requests Topic articles now work across kbs Topic-based category PDFs now update each time one of its articles is updated Updated an article in a topic-based category updates the date last modified of the category New article merge code...

April 24, 2018

04/24/2018KnowledgeOwl Support
Feature Requests Improved mp4 video loading and playback Upgrade to Froala 2.8 (modern editor) Bug Fixes Couldn't copy all kbs Keyboard shortcuts weren't working in tables Couldn't highlight and delete text in tables (had to bac...

April 20, 2018

04/20/2018KnowledgeOwl Support
Feature Requests Pagination for API snippets Current kb variable for API snippets Learn more about API calls in snippets.

April 16, 2018 Round Two

04/16/2018KnowledgeOwl Support
Bug Fixes Fix for private files not consistently displaying in widget using OATH authentication

April 16, 2018 Round One

04/16/2018KnowledgeOwl Support
Bug Fixes Fixed kb deletion process. Previously linked/synced articles were still displaying even if the kb was deleted. Now deleting kbs automatically unlinks content. Updated in-app text and links for  recent SAML SSO enhancements ...

April 15, 2018

04/15/2018KnowledgeOwl Support
Enhancements Simplified SAML SSO setup process (removing the separate reader mapping endpoint step) Added debug mode for troubleshooting SSO ...

April 13, 2018

04/13/2018KnowledgeOwl Support
Bug Fixes Duplicate reader warning was displaying when editing existing readers and preventing updates

April 12, 2018

04/12/2018KnowledgeOwl Support
Feature Requests Warning when creating a new reader with the same username/email Bug Fixes Quotes in article titles were breaking PDFs Home page preview wasn't working URL Redirect categories without content weren't visible to non-us...

April 10, 2018

04/10/2018KnowledgeOwl Support
Feature Request Ability to specify multiple URL redirects to an article New importer MadCap Flare (for internal use only - contact us if you need help importing from Flare) ...

April 9, 2018

04/09/2018KnowledgeOwl Support
Bug Fixes JavaScript was being disabled in the modern editor. If you tried to save new JS or saved an article with existing JS, it was being escaped. You can now saved it properly again! Toggling between the WYSIWYG and code view was adding a str...

April 5, 2018

04/05/2018KnowledgeOwl Support
Bug Fixes Minor style tweaks including partially hidden Add Kb button in Add Reader page and focus states for buttons when using tab Updated file library to force unknown file types to download so the browser doesn't try to open them (.ics, ....