August 18, 2017

Feature Requests

  • Allow users to log in using Google
  • Allow readers to sign up and log in using a Google account

Bug Fixes

  • Last Updated date disappeared from search results.
  • Blog style categories weren't properly linked in the table of contents.
  • Insert topic article didn't work in custom content categories.
  • Checkbox for Case Insensitive Login wouldn't update.  
  • Image class names were temporarily replaced with inline styles. 

August 10, 2017

Feature Requests

  • Version previews for custom content categories
  • Ability to unlink shared articles in the editor
  • Ability to copy articles on other user teams
  • In-line display option for articles in category pages

August 8, 2017

Upgrades to the new editor (highlights)

  • URL detection while typing
  • Improved pasting from Word and Excel
  • Add trademark character to special characters plugin
  • Enable pasting images in Safari from the clipboard
  • Add a new line after/before the last/first element when clicking at the bottom/top of it
  • Word paste was not detected in IE (fixed)

Feature Requests

  • Allow "nodownload" attribute for videos in new editor
  • Allow MathML tags in new editor to display equations using MathJax plugin.

Bug Fixes

  • HTML zip exports sometimes didn't contain all articles. 
  • Hide from navigation wasn't hiding from blog style categories.
  • New editor was stripping out video attributes to allow fullscreen (webkitallowfullscreen, mozallowfullscreen, allowfullscreen).
  • Shared articles were slowing links to deleted kbs.
  • You couldn't un-italicize headers in the new editor.
  • Editor was stripping out fullscreen and nodownload attributes from video embeds.
  • Clicking the table of contents options would make content list options disappear.

July 19, 2017

Feature Requests

  • Automatically display new comments when automatically approved (no refresh required)

Bug Fixes

  • The image style (magic wand) option disappeared in the new editor. We brought it back.
  • European date formats and published dates weren't playing nicely together, and published dates were display as 31/12/1969. Now they should be displaying properly.
  • Some new article pages were only displaying 9 articles with a broken next button. They should be working properly now.
  • Snippets stopped working in article blurbs. That's been fixed.

July 11, 2017

Feature Requests

  • New setting to automatically approve comments
  • New option in content list sub-category display type to show all content (not just the first 5)
  • Ability to create trials with more than 1 kb or user from the website

Bug Fixes

  • Feedback messages were not appearing consistently.

June 29, 2017

Feature Requests

  • New permissions in custom roles to restrict the ability to:
    • Edit home page
    • Add, edit, and delete glossary terms
    • Edit and delete files in the file library
  • Wider label displays in the file library
  • Shared articles now display a helpful list of where the article is linked.

Bug Fixes

  • Users with super secure passwords were having trouble logging back in after using some special characters. Now you can set your password to something uber secure AND log in with it :)
  • If you ran into an error importing glossary terms, there was no error messages. Now you get error messages and helpful feedback on what went wrong. Progress!
  • Double-clicking to create articles and sub-categories were double creating articles and sub-categories. That shouldn't happen any more.

June 16, 2017

Feature Requests

  • Someone ask for a "No Teams" filter in Manage? Owl ready if you want to check it out!

Bug Fixes

  • .ko-pdf-clickable-link {display: initial;} was not working in standard or custom PDFs. It is now.
  • Articles with large PDFs were showing up in almost owl the search results. We stopped indexing externally linked PDFs as well as PDFs uploaded in KO with over 100 pages. We're looking at you, Environmental Protection Act of 1970.
  • Manage filters with Needs Review and user teams were not inheriting user team permissions from parent parent categories. Owl better now.
  • New articles were displaying in a confusing order for some customers. We were sorting by new callout icon articles first , date published (if set) next, and then date created  – but, when owl is said and done, we were always displaying date created. If set, we now show the date published to eliminate this confusion.
  • Customers were previously able to skip required fields during SAML reader mapping. Now we have error messages. Owl right.
  • Some articles were getting mysteriously updated with no revision history.  After some serious troublesHOOTing, we tracked it down to PDFs. Remember those large PDFs causing search issues? They also caused some individual PDFs not to generate, so when people would try to download them, the article would reindex to regenerate the PDF, causing the date to update. Regenerating PDFs will not longer update the date last updated.  

June 9, 2017

Feature Requests

  • The widget is owl the rage right now, and someone made the observation that you couldn't get to ours without clicking on Help > Contact Us. Well, we remedied that right up. Clicking Help now launches the widget, powered by KnowledgeOwl. 
  • Speaking of the widget and contextual help, we added the ability for you to delete pages in the Widget report. HOOT if you like cleaning up your widget report!
  • That silly widget also didn't have a name field on the contact form, but, owlelujah, it does now.

Bug Fixes

  • Manage > Needs Review did not show owl articles in Needs Review. Don't you worry 'cause it does now!
  • The Last Updated field in the contact form search results was displaying 12/31/1969 for all articles owl of a sudden. The correct dates are displaying now, and you can learn more about epoch and why it shows up randomly here.
  • When creating readers from a spreadsheet, reader groups were not getting properly assigned. Owl should be working properly now.
  • Not choosing a group or site column from the spreadsheet when importing readers was adding reader to all groups and first site. Not owlright. We fixed it so that the help site is now required, and not assigning a group doesn't assign any groups. 
  • Custom fonts stopped working in both editors, but like The Terminator, they said "Owl be back". And now they are.
  • Silly new editor was stripping fullscreen attributes for videos, but it's not any more. Hoot for the moon and go full screen!
  • "Currently using x out of y available users" was always shows x as 50 if you have more than 50 users. X now displays the correct number, and owl is right with the message on the users tab.
  • The suggest API endpoint was breaking with multibyte languages like Chinese in the article summary. Owl better now.
  • Sub-categories in Content List pages did not display in app order. What the hoot? Anyway, they do now.

Owl for one and one for owl.

June 4, 2017

New editor upgrades (highlights)

  • New option to keep or clean Word formatting when pasting from Word
  • Detect and convert email addresses to mailto links

Bug Fixes

  • Daily comment notifications emails were sometimes going to the wrong place.

May 31, 2017

May 30, 2017

May 27, 2017

Feature Requests

  • Sub-category display type merge codes for custom content categories
    • [template("content-list")]
      The template content-list merge code will display sub-categories in content list format.
    • [template("panel-list")]
      The template panel-list merge code will display sub-categories in sub-category panel format.
  • Use the page query strings to suggest content in the widget and replace matched RegEx patterns in the recommended article URL with {custom}.

May 25, 2017

Feature Requests

May 9, 2017

Feature Requests

  • Ability to organize the file library using labels
  • Add file labels in bulk
  • Filter by labels
  • Filter by file type
  • Show 20, 50, or 100 files per page


May 1, 2017

Feature Requests

  • Filter by date fields in the API

Bug Fixes

  • Some non-admin users were seeing errors trying to update their passwords in the application.

April 27, 2017

Feature Requests

  • Gated cascading reader logic
    Previously if you restricted a category to a group or groups, you could only further restrict within those groups. Now you can restrict a higher level category to a group(s) while restricting content within the category to other groups. It's confusing but it makes group permission more powerful and, surprisingly, easier to set up :)

Bug Fixes

  • Custom PDFs were missing content.
  • Date published was a day behind in blog style categories but okay in articles.
  • We put the kibosh on category inception. You were previously able to put categories inside themselves, which caused all sorts of problems. Some people did it accidentally. Some people did it to see what would happen. Either way, now you can't do it (or at least we hope so).

April 20, 2017

Bug Fixes

  • 301 redirects for private domains caused the preview in Style not to work.
  • Some custom fonts were not generating properly in PDFs.
  • Some merge codes were improperly displaying in PDFs.
  • Exact match search was returning non-exact matches in some cases.
  • Suggest API endpoint did not exactly mirror in-app search.
  • Duplicate trial accounts were sometimes created, creating some login problems.
  • Phantom support tickets were being generated from the login screen.

April 18, 2017

Feature Requests

Bug Fixes

  • Added space after inserted links in PDFs in the middle of a sentence.

April 10, 2017

Bug Fixes

April 6, 2017

Feature Requests

  • Add date created to reader export
  • Prepopulate standard contact form with name and email of the current user or reader
  • Set from name when submitting contact form emails
  • Merge code for Reader ID

Bug Fixes

  • Imported readers were not getting date created set.

April 5, 2017

Feature Requests

  • POST to ticket form with 200 returned (Customer wanted to be able to post to our widget contact form and get a status 200 back instead of the current 300 redirect)

Bug Fixes

  • Article links were breaking in API calls after we made them relative. We're back to returning the full URL for API calls.
  • Date published was displaying the merge code in PDFs.
  • Files names with spaces were getting spaces replaced with dashes due to a previous fix for file names. Reverted to allow for spaces.
  • Videos in articles were breaking PDF downloads.
  • Large HTML exports were failing.

March 30, 2017

Feature Requests

  • Bulk add tags to articles in Manage
  • Updated article links to generate relative links rather than populating the domain

Bug Fixes

  • Apostrophes and plus symbols in file names were breaking files being displayed in the legacy editor.
  • Legacy editor was having strange issues with Windows 7 IE11 (recover auto-save not working and clicking hyperlinks freezing the browser). Turned out to be another tool we use, and the issue has been solved.
  • Preview was sometimes displaying errors in Chrome 57.

March 27, 2017

Feature Requests

  • Import glossary terms in bulk
  • Ability to set from/reply to for comment notification emails
  • Remove the quick delete option for snippets so you have to confirm deletion
  • Ability to restrict access to SSO while still allowing reader login

Bug Fixes

  • The new editor was missing options on smaller screen sizes. Now the responsive styles show all options.
  • Scrolling was buggy in Custom CSS and HTML when you have a lot content.
  • Scrolling was similarly buggy in large snippets.
  • Style blocks were breaking in the new editor.

March 18, 2017

Bug Fixes

  • Blog style was always displaying in reverse chronological order even when other option was selected.
  • Blog style category link did nothing when inside another category in the TOC.
  • Some PPTX couldn't be uploaded via the editor.
  • Default right column HTML wasn't display in the Custom HTML.

March 15, 2017

New Editor Updates (highlights)

  • Upload images when pasting from Word
  • Enhanced Word and Excel Paste plugin

Feature Requests

  • Internal article titles

Bug Fixes

  • Restricted article titles were displaying in the updated articles widget
  • Font Awesome icons did not display in the editor.
  • Paperclip icon for files didn't work nicely in Windows 10 Chrome.
  • The "img-responsive" class was not being added to images that were copy/pasted or drag/dropped.