Release notes

A record of all notable changes made to KnowledgeOwl since March 15, 2017.

January 29th, 2019

01/29/2019KnowledgeOwl Support
Bug fixes: In the embedable widget, if the end-user opened an article and then navigated to a different article, the "Open in Full Site" link was not updating to the new article.  Google logins for both the application and the read...

January 22nd, 2019

01/22/2019KnowledgeOwl Support
Bug fixes: Prevent glossary terms with empty values from being created Auto-highlight glossary terms was having an issue if the text that contained the term started with a < symbol Copied knowledge bases were not being properly indexed for se...

December 31st, 2018

12/31/2018KnowledgeOwl Support
Bug fixes: Code block was not showing as an option in the modern article editor on smaller screens Added auto-highlighting glossary term support for text inside of <em>, <strong>, and <u> HTML elements ...

December 3, 2018

12/03/2018KnowledgeOwl Support
Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discont...

November 28, 2018

11/28/2018KnowledgeOwl Support
Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were no...

November 18, 2018

11/18/2018KnowledgeOwl Support
Feature Requests Added support for reader created via the REST API: Reader Endpoint

November 15, 2018

11/15/2018KnowledgeOwl Support
Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...

November 12, 2018

11/12/2018KnowledgeOwl Support
Bug Fixes Some contact forms weren't suggesting articles (no search results). Some in-app searches weren't showing restricted articles. Some users couldn't see restricted content in the app. ...

November 9, 2018

11/09/2018Marybeth Alexander
Feature Requests Added the ability to include and require reader custom fields 1-5 on the reader signup form Bug Fixes Removed the silly placeholder text from the signup form

Search updates

11/07/2018Marybeth Alexander
We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word synonyms Suppor...

August 6, 2018

08/06/2018KnowledgeOwl Support
Bug Fixes Auto-assign groups by email was being buggy Search phrases were exporting as array instead of a comma-separated list Searches with no results was displaying partial searches. If searching via the API suggest endpoint, add the parameter...

August 3, 2018

08/03/2018KnowledgeOwl Support
Bug Fixes Hopeful fix for file caching issues

July 31, 2018

07/31/2018KnowledgeOwl Support
Bug Fixes Files not caching properly (testing a change)

July 22, 2018

07/22/2018KnowledgeOwl Support
Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.

July 21, 2018

07/21/2018KnowledgeOwl Support
Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...

July 16, 2018

07/16/2018KnowledgeOwl Support
Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.

July 12, 2018

07/12/2018KnowledgeOwl Support
Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra &nb...

July 9, 2018

07/09/2018KnowledgeOwl Support
Feature Requests Upgrade to Froala Version 2.8.4 (modern editor) Bug Fixes  Paste from Word  was not properly formatting headers, bolds,  italics, and hyperlinks Paste from Google Docs was missing headers and doing weird things...

July 6, 2018

07/06/2018KnowledgeOwl Support
Feature Requests We removed the character limit for category and article meta-descriptions. Bug Fixes Previously you could try to add multi-word synonyms even though they didn't save or work. Now there will be an alert if you try to set up...

June 21, 2018

06/21/2018KnowledgeOwl Support
Bug Fixes The new articles widget and page were displaying articles with published dates before those without, leading to confusion. Sub-categories were losing their parent property in the API. Some articles weren't displaying in the applica...