💌 Email notifications have arrived!

For a long time, if you wanted to be notified that certain events had occurred in your knowledge base, you needed to set up a webhook or a Slack webhook.

Thanks to customer feedback, we're happy to announce a new form of webhook notification: Email notifications!

Email notifications

Set up email notifications to receive automated emails whenever authors complete certain actions in your knowledge base, like:

• Creating a new article
• Publishing an article or changing its publishing status in general
• Adding a New or Updated callout
• Approving a comment
• And more! Refer to Available email notification events for more information on all the events you can send emails with.

Or when readers complete these actions:

• Submitting a comment
• Submitting the contact form

A sample email notification

You can set up different notifications for different email addresses, send the same notifications to multiple email addresses, choose which knowledge bases to send notifications to, and--for notifications on a single knowledge base--select article events that occur in a specific category only.

This lets you tailor the notifications to the people who are most interested in them.

And, since these are KnowledgeOwl system emails, you don't need to set up SMTP to use them! All notification emails are sent from KnowledgeOwl Notifications using our support email address.

New Account-level menu option: Notifications

We used to have an option for Webhooks in the Account menu.

We've changed this to Notifications, which is now where you can go to create:

• Email notifications
• Slack notifications
• Webhook notifications

We hope the menu label change makes things clearer.

If you're an existing webhooks user, go to Account > Notifications and open either Slack notifications or Webhook notifications to view or update existing notifications.

Let us know what you think

We hope this feature will help you stay informed on what's happening in your knowledge base. We plan to improve it based on your feedback, so we're owl ears if you have ideas on how we could add it! Contact us with your thoughts!