Use New & Updated article callouts

Use New and Updated callouts to draw your readers' attention to content that is brand-new or recently updated. These callouts add a visual badge with the word "New" or "Updated" in it to the right of the article title anywhere it's listed or summarized.

New and Updated callouts are displayed:

• To the right of the article title in the table of contents
  • Summary counts of New/Updated callouts are also displayed next to the category that contains them to help highlight the callouts even if the table of contents doesn't currently show the article
• To the left of the article title in Article Lists
• To the right of the article title in search results
• To the right of the article title in default category landing pages

New and Updated callouts are automatically removed from articles when their expiration date passes.

When to use New and Updated callouts

While you can use these callouts at any time, here are some general best practices for using them:

• Add a New callout when you first publish an article to draw attention to it
• Add an Updated callout when you make important changes to an existing article
• Add New or Updated callouts to trigger Subscription notification emails to your readers. Refer to our Subscription feature overview to learn more about working with subscriptions.

Sample New callout

The New callout adds a green "New" badge next to the article title:

Sample New callout in the table of contents and search results

Sample New callout in an article list

Sample Updated callout

The Updated callout adds a blue "Updated" badge next to the article title:

Sample Updated callout in the table of contents and search results

Sample Updated callout in an article list

Add New or Updated callout

To add a New or Updated callout to an article:

1. Open your article for editing.
2. Select the callout you want from the Article Callouts menu:

   Sample Article Callouts section

3. A Status Expiration date displays automatically added based on your knowledge base's settings. Once the status expires, the callout is automatically removed from the article. Refer to Change default expiration dates for New/Updated callouts
   • To manually override this date, select anywhere in the date field and use the date picker that appears.
4. Be sure to Save your article. The callout is immediately visible to your readers.

Change default expiration dates for New/Updated callouts

By default, all New and Updated callouts will expire in one week.

To change the default used across your knowledge base:

1. Go to KB settings > Article editor.
2. Change the Default article callout expiration dropdowns to set the number and measure of your choice. (Options include numbers 1-12 and durations of days, weeks, or months.)
3. Save your changes.

This will update the default date that gets generated whenever a callout is added; authors can manually edit/override that date.