Our default Editor and Writer roles have permission to use the URL checker. If you're using a custom author role, that role must have the Tools custom author role permission to Run URL checker reports.
To run the URL checker and generate a links report:
- Go to Tools > URL checker.
- The report will include articles with the Published or Needs Review publishing status. If you'd like to include articles in a draft or archived publishing status or to check article versions, check the appropriate boxes in the Additional content options section. Refer to Additional content options for more information on what these options do.
- Once you've finished making selections, select Generate Report.
- The checker displays a detailed progress bar as it's running, letting you know as it checks content. Refer to Which content is checked for a complete list of which fields are checked; refer to Which content isn't checked for the limitations or exceptions.
- Once the checker has completed, a success message displays and a Download option appears next to Generate Report. The timestamp for the "Last report ran on..." statement also updates.
- Select Download to download the URL checker links report in CSV format.
Review the report and update content as seems appropriate. Refer to How to read the URL checker links report for more information on working with the report.
Once the report has been generated, it remains available in Tools > URL checker until you generate a new one, so you can also start this report, go do other things, and then come back and download it later.
The checker will only allow one report per knowledge base to be generated at a time, so if you have multiple authors and one person starts it, everyone else will be prevented from running a new report until that report has finished generating.