You can set up your contact form and embedded contact widget to automatically create tickets in your Freshdesk account. The contact form will then create ticket via the API as your specified user and include some helpful metadata in a private comment.
- Go to Knowledge Base > Contact Form.
- Click Enable Contact Form.
- Choose Freshdesk as your Send Method.
- Specify your Freshdesk domain and API Key.
- Customize your Contact Form text.