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  • Release notes
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  • Status page
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  • Home
  • Glossary
  • Write your docs
    • Categories
      • Create a category
        • Add a category or subcategory
        • Choose a category type
        • Default categories
        • Topic display categories
        • Blog style categories
        • Shared content categories
        • Custom content categories
        • URL redirect categories
        • Category appearance in the table of contents
      • Edit a category
        • Edit a category
        • Internal note
        • Internal category title
        • Category icons
        • Control subcategory display
        • Customize category behavior in the table of contents
        • Delete a category and its content
      • Visibility and permissions
        • Hide a category from navigation
        • Restrict a category to certain readers
        • Exclude category
      • Reorder and move categories
        • Reorder categories or articles
        • Move categories or articles between levels
      • Why isn't my category showing up in search?
      • Why is a category not displaying to readers?
    • Articles
      • Create a new article
        • Article creation guide
        • Create a new article from scratch
        • Article templates
        • Structure template (sample)
        • Copy an existing article
        • Share articles between categories and knowledge bases
        • Generate article from title
        • URL redirect article
      • Edit an article
        • Add images and files to articles
        • Edit and update files in articles
        • Working with links to other websites
        • Use action links with # or javascript:void(0)
        • Edit permalinks
        • Add anchors within articles
        • Add code samples
        • Add banners and thumbnails
        • URL redirect article
        • Editor keyboard shortcuts
        • Autosave
        • Modern WYSIWYG editor vs legacy editor
        • SCAYT Spell Check
        • Sharing "draft" articles
      • Reuse, link, and recommend articles
        • Share articles between categories and knowledge bases
        • Topic articles
        • Related articles section
        • Use Widget 2.0 for Contextual Help: Recommend on Pages
        • Link to article or category
      • Article settings
        • Full and short titles
        • Internal note
        • Internal title
        • Publishing status
        • Published date
        • Schedule an article to be published
        • Schedule an article to be archived
        • Edit or remove an article's scheduled publication or archival
        • Article callouts (New, Updated, and Video)
        • Display Settings
        • Automatically redirect when you update an article's URL
        • Redirect old articles to a new permalink
        • Search phrases
      • Versioning and history
        • Versions
          • Overview
            • What is a version?
            • Benefits of using versions
            • Use cases for versions
            • Are revisions stored for versions?
          • How to use versions
            • Open and edit versions
            • Create a version
            • Activate a version
            • Delete a version
          • Version notes
            • What are version notes?
            • View version notes
            • Edit version notes
          • Version sharing/review process
            • Article in-app version review process
            • Version review process for readers
            • In-app version review process, custom content categories
          • Version PDFs
            • Generate a version PDF
            • Change the version PDFs' format or text
        • Revisions
          • What is a revision?
          • Use cases for revisions
          • View revisions and revision history
          • Compare revisions
          • Recover a revision
          • Delete a revision
          • Are revisions stored for versions?
      • Reorder and move articles
        • Reorder articles
        • Move articles between levels
      • Delete and recover articles
        • Delete an article
        • Delete articles in bulk in Manage
        • Recover a deleted article
        • Recover multiple deleted articles
      • Change article styles (layout, lists, and other tricks)
      • Files and images
        • Who can access the files and images in my knowledge base?
        • File size limits
        • Find a file's URL
        • Add images to articles
          • Add images to articles: Modern Editor
          • Add images to articles: Legacy Editor
          • Add alternative text to images
          • Custom image captions
          • Adjust image width for all images
          • Display images side-by-side
          • Add files and images directly in File Library
          • Edit and update files in the Files library
          • Image upload errors
          • Why are some screenshots blurry?
          • Image best practices
            • Intro
            • File types for screenshots/larger images
            • File types for icons
            • Resizing images
            • Accessible images
            • Gif and animation usage
            • Create consistent screenshots
        • Add videos to articles
          • Add videos to your articles
          • Wistia video embeds
          • Add videos in bulk
          • Video upload errors
          • Edit and update videos
        • Add other files to articles
          • Add files to articles: Modern Editor
          • Add files to articles: Legacy Editor
          • Display PDF file in articles
          • Embed Google Drive files in articles
          • Display Microsoft Office OneDrive files in articles
          • Display Microsoft Office file in articles
          • Add files in bulk
          • Edit and update files
          • File upload errors
        • File Library: Manage images and files
          • Introduction to the File Library
          • List View
          • Which File Library view should I use?
          • Add files and images directly in File Library
          • Edit and update files in the Files library
          • Find a file's URL
          • File references
          • Restoring deleted files
          • Purge and fully remove files
          • Manage files with file labels
          • Use labels as filters
          • Who can access the files stored in my knowledge base?
      • Tags
        • What are tags?
        • Create a tag
        • Edit a tag
        • Delete tags
        • Add an existing tag to an article
        • Remove a tag from an article
        • Tags in searches
        • Hide tags from Search Results
        • Merge tags
        • What does merging tags do?
        • Tags usage report
      • File Labels
        • What are file labels?
        • Create a file label
        • Edit a file label
        • Delete a file label
        • Add an existing label to a file
        • Remove a label from a file
        • Merge labels
        • What does merging labels do?
        • Use labels as filters
      • Snippets
        • What is a snippet?
        • Snippets library
        • Create a snippet
        • Snippet references
        • Copy existing snippet
        • Add snippets in content
        • Undo changes to a snippet
        • Snippet use cases
        • Snippet best practices
      • Shared & synced content
        • Synced content overview
        • Shared content articles
        • Sync behavior in shared content categories
        • Why isn't my shared content article showing in search results?
        • How can I tell multiple shared child articles apart?
        • Synced content in copied knowledge base
        • Synced knowledge base
      • Import content
        • Import from Confluence
        • Import from Zendesk
        • Import from Freshdesk
        • Import with the API
        • Testing imports
        • Import best practices
        • Import from Word
      • Create REST API documentation
        • REST API documentation in KnowledgeOwl
        • Prerequisites
        • Create your API documentation
        • Custom styles
        • Limitation: content security policy header
        • Understand Redoc's standalone API docs
        • Next steps
      • Generate content
        • Use SurveyGizmo Surveys to Generate Content in KnowledgeOwl
    • Look and feel
      • Homepage look and feel
        • Homepage overview
        • Change the homepage welcome text
        • Add a background image to my homepage
        • Change the background image on my homepage
        • Remove the homepage welcome text
        • Change the color of the homepage welcome text
        • Add category icons to your homepage category panels
        • Article Lists
        • New Articles list
        • Updated Articles list
        • Popular Articles list
        • Recent Articles list
        • Remove article lists from your homepage
        • Create a custom homepage articles list
        • Add a custom banner with built-in div styles
        • Add a custom icon and header link on your homepage
      • Overall look and feel
        • Style your overall theme
          • Access the theme builder
          • Choose your colors
          • Color picker: Which colors control which parts of my theme?
          • Choose your font
          • Use a custom font
          • Choose your logo
          • Choose your theme
          • Use the new Support theme
          • Choose your layout
          • Change your favicon
          • Choose your table of contents behavior
          • Set your knowledge base time zone, date, and language
          • Customize style or layout with HTML/CSS
          • Add a link to the upper right (top navigation)
          • Undo changes to Customize > Style
          • Breadcrumbs
          • Access to the header via Custom Head
          • Reset your theme
          • Copy a knowledge base's theme
        • Configure default behavior
          • Basic settings
          • Domain settings
          • Website settings
          • Article editor settings
        • How to use your own domain
          • Private domain overview
          • Create a CNAME record on your DNS
          • Add a private domain
          • Set up your SSL cert
          • Make all requests use your new private domain
          • Add reCAPTCHA
          • SSL cert troubleshooting: CNAME record has not fully synced
          • SSL cert troubleshooting: CAA policy does not allow
          • Update your private domain
        • Other overall look and feel customizations
          • Add Fancybox to click to zoom/enlarge images
            • About Fancybox
            • Installation
            • Style images
            • Change toolbar
            • Specific images only
            • Skip images
            • Upgrade
          • Remove "Made with KnowledgeOwl" statement from footer
          • Change Alert div icon or colors
          • Display a back to top icon when scrolling
          • Only play GIFs while hovering
          • Use different logos for different reader groups
          • Set your footer copyright year to automatically update
          • Fix anchor links hidden by top navigation
      • Article look and feel
        • Use your own syntax highlighter for code blocks
        • Create an article table of contents (TOC) from headers
        • Create expanding/collapsing sections in an article
        • Adjust line spacing
        • Format numbered list spacing and borders
        • Customize nested numbered list styles
        • Use thumbnails and banner images
        • Update your article actions merge code
        • Remove the PDF, print, or email icon from all articles
        • Fix for article editor removing a script
        • Fix email article for articles with apostrophes
        • Make the PDF icon prettier
        • Conditional content based on tags
        • Style your table footer
      • Category look and feel
        • Icon panels styles
        • Topic display: Hide category description
        • Topic display: Style your tabs
        • Icon panels: Change panel background color/category title color
        • Topic display: Change Quick Links style and/or add header
      • Table of contents & organization
        • Display categories open by default
        • Add or remove Home link in table of contents
        • Add search bar to table of contents
        • Add glossary link to table of contents
        • Add a link to the full PDF download to table of contents
        • Add contact us link to table of contents
        • Change the icons used in the table of contents
        • Change the slideout Table of Contents' width (Minimalist Theme)
        • Hide the table of contents
      • Search look and feel
        • Change your search bar placeholder
        • Customize the search "No Results" message
        • Hide tags from Search Results
        • Style the glossary term callouts in search results
      • PDF look and feel
        • Add page numbers to PDFs
        • Display content only in PDFs
        • Snippet to force page breaks in PDFs
        • Prevent Page Breaks in PDF Table Rows
        • Display full URL of links in PDFs
      • Glossary look and feel
        • Customize how highlighted glossary terms and definitions look
        • Keep glossary header visible when scrolling
        • Style the letters at the top of the glossary
        • Add search to the glossary page
        • Style the glossary snippet search results
        • Add a print icon to the Glossary page
      • Default HTML and CSS
        • Default HTML
          • Default Homepage HTML
          • Default Body HTML
          • Default Top Navigation HTML
          • Default Article HTML
          • Default Article Version HTML
          • Default Login HTML
          • Default Manage Reader Subscriptions HTML
          • Default 404 Error Page HTML
          • Default Restricted Access Page HTML
          • Default Right Column HTML
          • Default Homepage Article HTML (deprecated)
        • Default Custom CSS
        • Customize default text
          • Overview
          • Add or edit your own text string
          • Reset a customized text string
          • Section breakdown: Search
          • Section breakdown: Table of Contents
          • Section breakdown: Top Navigation
          • Section breakdown: Reader Login
          • Section breakdown: Article
          • Section breakdown: Miscellaneous
          • Section breakdown: Required Reading
          • Section breakdown: Article Lists
          • Section breakdown: Contact Form
          • Update Style Settings with Customize Text merge code
          • Update Homepage with Customize Text merge code
        • Merge codes
          • What are merge codes?
          • KB Merge Codes
          • Article
          • Homepage
          • Reader
          • Body
          • PDF Merge Codes
          • Custom content category merge codes
          • Other
      • Features
        • Related Articles
          • Feature overview
            • How it works
            • Where do Related Articles show up?
            • Do deleted or archived articles show in Related Articles?
            • Use automatic Related Articles
            • Manually suggest Related Articles
            • Use both manual and automatic Related Articles
          • Set up Related Articles
            • Turn on automatic Related Article suggestions
            • Backward suggest Related Articles
            • Set the number of Related Articles to automatically display
            • Turn off automatically suggested Related Articles
            • Display Related Articles only in specific articles
            • Readd the Related Articles section to my articles
            • Hide Related Articles section from a specific article
            • Hide Related Articles when there are none
            • Hide Related Articles when there is only one or less
          • Add and remove Related Articles
            • Add Related Articles
            • Reorder or remove Related Articles
        • Contact Form
          • Contact form overview
            • What data is collected in the Contact Form?
          • Set up your contact form
            • Set up contact form to send emails to one or more addresses
            • Custom fields
            • Integrate contact form with Zendesk
            • Integrate contact form with Freshdesk
            • Update wording in the Contact Form
            • Customize Contact Form link
            • Contact form submission email delivery issues
          • Advanced setup
            • Bypass contact form self-serve
            • Open the contact form with certain details filled in
            • Add template text to the start or end of the contact form's subject
            • Fix error for site owner on Contact Form
        • Manage articles
          • Manage articles feature overview
            • Use Manage filters
              • Use standard Manage filters
              • Create a custom Manage filter
              • Edit a custom Manage filter
              • Included Tags vs. Excluded Tags
              • Delete a custom Manage filter
            • Bulk edit articles
              • Bulk edit articles in Manage
              • Bulk activate "ready for review" versions
              • Bulk edit articles to make them required reading
              • Archive articles in bulk in Manage
              • Delete articles in bulk in Manage
              • How do bulk edits, archives, and deletes work?
            • Export Manage articles to CSV
              • When to use the CSV export
              • Generate your CSV export
              • CSV export tips and tricks
          • Ratings
            • Ratings feature overview
              • Set up ratings
                • Enable ratings
                • Change the location of the Ratings section
                • Add ratings to individual articles
                • Disable ratings
                • Add ratings to all articles
              • Ratings reports and resets
                • Ratings reporting
                • Reset article ratings
            • Article favorites
              • Feature overview
                • Set up favorites
                  • Turn on favorites
                  • Display favorites in the table of contents
                  • Display favorites outside the table of contents
                  • Change the favorites star icon
                  • Change how many favorites are displayed in the Current reader's favorites article list
                  • Add a top navigation link to the Favorite Articles page
                  • Fix missing favorites icon
                • Add and access favorite articles
                  • Add an article to your favorites
                  • Remove an article from your favorites
                  • Reorder your favorites
                  • Access your favorite articles
              • Comments
                • Change your commenter icon or avatar
                • Comments feature overview
                  • Set up comments
                    • Comments configuration overview
                    • Change comments placeholder, prompt, or button text
                    • Set who can submit and view comments
                    • Get emails when comments are submitted
                    • Comment spam protection and security
                    • Limit the max characters allowed in comments
                    • Turn off comments in your knowledge base
                  • Moderate and approve comments
                  • Glossary
                    • Glossary feature overview
                      • Add terms to your Glossary
                        • Glossary formatting
                        • Add a new glossary term
                        • Import glossary terms
                        • When should I use display titles?
                        • Troubleshooting glossary term imports
                      • Set up Glossary
                        • Add or remove glossary link in table of contents
                        • Add glossary terms to your search results
                        • Add the glossary page to your search results
                        • Rename the glossary
                        • Glossary setup FAQs
                        • View the glossary
                      • Add Glossary definitions in articles
                        • Add glossary definitions in articles manually
                        • Automatically highlight definitions in articles
                        • When one glossary term contains another glossary term
                      • Style Glossary terms and definitions
                      • Broken link checker & report
                        • Overview
                        • Generating a Broken Links Report
                        • Additional content options
                        • Exclude codes
                        • Which codes should I worry about?
                        • How to read the Broken Links Report
                        • What content is checked
                        • What is not checked
                        • Tips & tricks for broken links
                        • Who can run the Broken Links Report?
                      • Advanced search
                        • Advanced search feature overview
                          •  Advanced Search video walkthrough
                        • Run Advanced searches
                          • Run an Advanced search
                          • Exact matches searches
                          • Regex pattern searches
                        • Review Advanced search results
                          • Advanced search Results table
                          • Advanced search CSV download
                      • Subscriptions
                        • How to use subscriptions
                          • How subscriptions work
                          • Subscribe to a category
                          • Unsubscribe from a category
                          • Trigger/retrigger subscriptions
                        • Configure subscriptions
                          • Requirements to turn on subscriptions
                          • Set the subscription notification schedule and email subject
                          • Set up SMTP for subscriptions
                          • Set up public subscriptions
                          • Enable subscriptions
                          • Add Subscribe button to topic and custom content categories
                          • Style the Subscribe button differently
                          • Force readers to subscribe with their reader account email address
                      • Contextual Help Widget (2.0)
                        • Widget 2.0 overview
                        • Modern Widget vs. Widget 2.0 Comparison
                        • Transition checklist: from Modern Widget to Widget 2.0
                        • Widget configuration & installation
                          • Widget Settings section
                          • Widget Admin Settings
                          • Widget Customize Text section
                          • Widget Contact Form section
                          • Custom Widget Styles
                          • Custom Widget Javascript
                          • Add spam protection to Widget 2.0 Contact Tab
                          • Open widget to a specific article or category
                          • Use Widget 2.0 for Contextual Help: Recommend on Pages
                          • Hide one of the Widget 2.0 tabs
                          • Widget 2.0 installation
                        • Widget authentication
                          • Widget authentication--when and how to use it
                          • Widget 2.0 JWT authentication
                          • Widget 2.0 OAuth2 authentication
                        • Advanced widget configuration & methods
                          • Open widget to specific tab
                          • Use Widget 2.0 on Single Page Applications
                          • Prepopulate Widget 2.0 Contact Form fields
                          • Advanced option: add the widget in your own div wrapper
                          • Widget methods and functions dictionary
                      • Required Reading
                        • Overview
                        • Enable and configure Required Reading
                          • Enable Required Reading
                          • Add the Required Reading flag to your article template
                          • Add the Required Reading flag to your Right Column template
                          • Add the Acknowledgements section to your article template
                          • Change the Required Reading text
                          • Add a Required Reading link to Table of Contents
                          • Add a Required Reading article list to your homepage
                        • Make individual articles required
                        • Access the Required Reading page
                        • Bulk edit articles to make them required reading
                        • Retrigger the same article for new acknowledgement
                        • Remove requirement or start date
                      • SMTP
                        • SMTP feature overview
                          • Create an SMTP service
                            • Create a new SMTP service: Basic authentication
                            • Gmail for two-factor authentication
                            • Create a new SMTP service: Microsoft OAuth2
                            • Create a new SMTP service: Unauthenticated
                        • PDFs
                          • PDF overview
                          • Individual article PDFs
                          • Standard PDF export (Full PDF Download)
                          • Custom PDF exports
                          • Styling PDFs
                          • Hyperlinks in PDFs
                          • PDF Watermarks and Passwords
                        • HTML Zip export
                          • Overview
                          • Generate an HTML Zip export
                          • HTML export of categories with question marks in the title
                        • SEO guide
                          • Get started
                          • Best practices
                          • KnowledgeOwl SEO features
                          • Promote your knowledge base
                          • Make your knowledge base public
                          • Generate your sitemap
                          • Optimize your homepage
                          • Custom title tags and meta descriptions
                          • Public Sitemaps and SEO
                          • Duplicate content
                          • Hide from search engines
                          • Measure SEO performance
                          • Google Search Console
                        • Modern & Legacy Contextual Help Widget (deprecated)
                          • How the widget works
                          • Installation
                          • Use the Modern Widget for Contextual Help: Recommend on Pages
                          • Modern Slideout Widget Authentication with OAuth2
                          • Use the Modern Slideout Widget on Single Page Applications
                          • Modern Widget + Zendesk Contact Form fix email address dropdown
                          • Deprecation of Modern & Legacy widget
                        • Linus Assist
                          • What is Linus Assist?
                          • Enable Linus Assist
                          • Generate your first article
                          • Generate new article from title
                          • Article title prompts for Linus Assist
                          • Generate content for an existing article
                          • Add your own OpenAI API key to Linus Assist
                          • Interruption to Linus Assist
                      • Search
                        • Search feature overview
                          • Set up search
                            • General search settings
                              • General settings overview
                              • Pagination
                              • Sorting
                              • Filter by category
                              • Exclude category
                              • Shared content articles
                              • Article blurbs
                              • Glossary term callouts
                              • Glossary page
                              • Language
                            • Change search text and styles
                              • Fine tuning search
                                • Fine tuning search overview
                                • Autosuggest behavior
                                • Fuzzy search
                                • Search fields
                                • Search field weights
                                • Preview field weight changes
                              • Synonyms
                                • Intro to synonyms
                                • Create a synonym
                                • Edit a synonym
                                • Delete a synonym
                              • Large PDFs
                            • Search your knowledge base
                              • Keyword search
                                • Keyword search overview
                                • Autosuggest search
                                • Full search results
                                • Exact match searches
                                • Autosuggest versus full text search
                              • Tag search
                                • Tag search overview
                                • Tag search case sensitivity
                                • Save a tag search
                                • Tags versus search phrases
                            • Optimize search
                              • Optimize search intro
                              • Use search settings
                              • Use indexed fields well
                              • Use search field weights
                              • Use search phrases
                              • Use synonyms
                              • Use Searches with no results
                            • Run a search reindex
                              • Run a required search reindex
                              • Run an optional search reindex
                              • Delayed reindex
                            • Search FAQs
                              • Why isn't my category showing up in search results?
                              • How do I add keywords to my article?
                              • Why doesn't search work for unhyphenated versions of hyphenated words?
                              • Can I exclude an entire category--and all its articles--from search?
                              • Why doesn't my shared content article show in search results?
                              • Use Google Custom Search Engine in KnowledgeOwl
                            • How search works: advanced
                              • Search basics
                              • Indexing
                              • Stemming
                              • Search relevance scoring
                          • Reporting
                            • Reporting Dashboard
                              • Overview
                              • Your Knowledge Base at a Glance
                              • Article Ratings Report
                              • Popular Articles Report
                              • Published Articles with 0 Views
                              • Searches with no Results
                              • Reset article views in the Popular Articles report
                            • Contact form reporting
                              • Overview
                              • Contact Form Activity
                              • Search Activity
                              • Export searches to CSV
                              • Page Breakdown
                            • Widget reporting
                              • Widget reporting overview
                              • Articles Viewed from Remote Pages
                              • Recommended Article Weights
                            • Comments reporting
                              • Overview
                              • View comments pending approval
                              • Approve or delete comments
                              • Who can view, approve, and delete comments?
                              • What happens when I delete a comment?
                              • Create a CSV export of your Comments report
                            • Required Reading reporting
                              • Required Reading reporting overview
                              • Reading the Required Reading report
                            • Analytics
                              • Set up third-party analytics
                              • Search term analytics
                              • Reader-specific analytics
                          • Security and permissions
                            • KB visibility and access
                              • Create a public knowledge base
                              • Create a public knowledge base with some private content
                              • Create a private knowledge base
                              • Create a private knowledge base with different content for different readers
                              • Restrict content to logged in readers
                              • Restrict by IP address, shared passwords, reader logins, or a combination
                              • Convert a private knowledge base to mixed public and private
                            • Advanced security options
                              • Requiring login to view files/images
                              • Spam protection
                              • HTTP response headers
                              • Basic authentication
                              • Change authentication type for image / file security
                            • Author management
                              • Authors
                                • What is an author?
                                • Author permissions
                                • Add an author
                                • Edit authors and permissions
                                • Reset an author password
                                • Author login type
                                • Default author roles
                                • Export a list of authors
                                • Delete an author
                                • What happens when I delete an author?
                                • Can authors share logins?
                                • Can multiple authors work on the same article?
                                • Author email delivery issues
                                • Why is this email address saying it's on a suppression list?
                              • Author Teams
                                • What are author teams?
                                • Create author teams
                                • Change the order of author teams
                                • Restrict content to author teams
                                • Inherited author team restrictions
                                • Remove author team restrictions
                              • Author roles & custom roles
                                • Default author roles
                                • Custom author roles
                                • Available custom role permissions
                            • Reader management
                              • Readers and reader filters
                                • Readers overview
                                • What's the difference between an author and a reader?
                                • Enable reader logins
                                • Create a reader
                                • Create readers in bulk
                                • Search for readers
                                • Create a custom reader filter
                                • Edit a custom reader filter
                                • Delete a custom reader filter
                                • Edit readers in bulk
                                • Purge deleted readers
                                • How do reader groups work?
                              • Reader Groups
                                • Where can you set reader groups?
                                • How do reader groups work?
                                • Create a reader group
                                • Restrict content to logged in readers
                                • Test reader group access
                                • Auto-assign groups by email rules
                                • Checking if an article or category is restricted to reader groups
                                • Display different logos for different reader groups
                                • Delete a reader group
                              • Reader emails
                                • Customize your reader welcome emails
                                • Customize your reader password reset emails
                                • Configure SMTP for reader emails
                                • How custom SMTP from/reply impacts the email template from/reply to fields
                                • Reader email delivery issues
                              • Reader security, passwords, and login options
                                • Reader password security
                                • What's the difference between admin managed and self-administered reader passwords?
                                • Set up self-administered reader options
                                • Allow Google log in for readers
                                • Allow readers to log in through SSO
                                • Help readers reset their passwords
                              • Reader signups
                                • Overview
                                • Enable reader signups
                                • Change the default text of the reader signup form
                                • Add custom fields to the reader signup form
                                • Approve or deny single new reader
                                • Approve or deny multiple readers
                                • Auto-assign new readers to groups upon signup
                            • Single Sign-On (SSO)
                              • Single sign-on (SSO) overview
                              • SSO options for different knowledge base setups
                              • SSO FAQs
                              • Update your x509 certificate
                              • Opening links to SSO knowledge bases from Microsoft Office
                              • SAML SSO instructions
                                • SAML SSO setup overview
                                • Configure SAML SSO (generic instructions)
                                • Configure SSO with Active Directory Federation Services (AD FS)
                                • Configure SSO with Azure Active Directory (Azure AD)
                                • Configure SSO with Google Workspace
                                • SSO Advanced options
                                • SAML attribute map
                                • Custom attribute map rules
                                • Missing SSO ID mapping warning
                                • Auto-Assign Groups By Email Rules (SSO Edition)
                              • Remote authentication instructions
                                • Overview
                                • Prerequisites
                                • Enable remote authentication
                                • Create your remote auth token request and script
                              • Salesforce SSO instructions
                                • Salesforce configuration intro
                                • Step 1: Enable Salesforce SSO in KnowledgeOwl
                                • Step 2: Create LoginController apex class in Salesforce
                                • Step 3: Add the Remote Site in Salesforce
                                • Step 4: Create a Visualforce page in Salesforce
                                • Step 5: Create final apex classes in Salesforce
                            • Security, privacy, and compliance
                              • Cookie declaration
                              • Privacy policy
                              • Data Processing Addendum (DPA)
                              • HIPAA compliance
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                              • Payment card industry (PCI) compliance
                              • Consensus Assessments Initiative Questionnaire (CAIQ)
                              • GDPR
                              • Maintain GDPR compliance with your own data
                              • Uptime SLAs
                              • List of Sub-processors
                              • Supported cipher suites
                              • Required IP addresses
                              • Vulnerability Disclosure Policy
                              • Knowledge base backup
                          • Account and billing
                            • Plans & pricing
                              • 30-day free trial
                              • Pricing model
                              • Plans
                              • Fair Pricing Policy
                              • Priority support
                              • Subscription add-ons
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                              • Update payment method
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                              • How we calculate sales tax
                              • Change your billing email address
                              • Resolve failed payment or overdue account
                              • Switch from monthly to yearly subscription
                              • Switch from yearly to monthly subscription
                              • Cancel your account
                            • Trial FAQs
                              • How do I subscribe to KnowledgeOwl?
                              • Which features are available during my trial?
                              • How do I extend my trial?
                              • What happens when my trial expires?
                              • What are my pricing and plan options?
                              • How do I add more authors to my trial?
                              • How do I add more knowledge bases to my trial?
                              • How do I choose my plan?
                              • What happens when I subscribe to KnowledgeOwl?
                              • How do I cancel my trial?
                              • Why does my Security settings page prevent public access?
                            • Add and remove knowledge bases
                              • Create an additional knowledge base
                              • Copy a knowledge base
                              • Delete a knowledge base
                              • Remove an unused knowledge base slot
                            • Add and remove author seats
                              • Add an author seat: Automatic payments
                              • Remove an author seat: Automatic payments
                              • Add an author seat: Invoice
                              • Remove an author seat: Invoice
                            • SLAs
                              • Overview
                              • SLA definitions
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                          • Integrations, API, and webhooks
                            • Integrations
                              • Slack
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                                • Use Webhooks with Slack (build your own app)
                              • Zapier
                                • Send Contact Form submissions to Google Sheet via Zapier + webhooks
                                  • Prerequisites
                                  • Quickstart
                                  • Tutorial
                                  • More use cases
                                • Zapier and the KnowledgeOwl API
                                  • Prerequisites
                                  • Quickstart
                                  • Tutorial
                                  • More use cases
                              • Zendesk
                                • Install Zendesk App
                                • Create Zendesk Tickets
                                • Import from Zendesk
                            • API
                              • Use the KnowledgeOwl API
                                • Introducing the KnowledgeOwl API
                                • Authentication
                                • API keys
                                • Find your knowledge base ID or project ID
                                • Pagination and limiting results
                                • Usage limits
                                • Input and output formats
                                • API date formats
                                • Query operators
                                • API calls in snippets
                              • API endpoint reference
                                • How to work with APIs
                                  • Introduction
                                  • What is an API?
                                  • What is a REST API?
                                  • Calling an API: terminology and tools
                                  • Calling an API: curl
                                  • Calling an API: Postman
                                  • Learn more
                                • Cookbook: examples with curl and Postman
                                  • Cookbook usage instructions
                                  • Create a category
                                  • Upload and edit files
                                  • Update version metadata
                                • Cookbook: code samples
                                  • Create a list of articles from a specific category
                              • Webhooks
                                • Webhooks overview and creation
                                • Available webhook events
                                • Webhook API calls
                                • Reactivate a webhook
                            • Release notes
                              • Getting Started Guide
                                • Intro to KnowledgeOwl
                                  • Before you start
                                  • Set up your account
                                  • What is a knowledge base?
                                  • How are KnowledgeOwl knowledge bases structured?
                                  • The KnowledgeOwl app vs. a knowledge base
                                  • Get oriented in the app
                                • Get started with a new knowledge base
                                  • Purpose & audience
                                  • Create a Knowledge Base Brief
                                  • Look & feel
                                  • Set up your domain
                                  • Configure your KB access
                                  • Decide which features to use
                                  • Determine your content hierarchy
                                  • Author roles and permissions
                                  • Version guidelines
                                  • Reporting and analytics
                                  • Content audit cycle
                                  • Create a style or author's guide
                                  • Document your knowledge base's setup
                                • Explore features
                                  • Intro
                                  • Navigation-related features
                                  • Content-related features
                                  • Integration-related features
                                  • Metadata-related features
                                  • Permissions-related features
                                • Transition to KO from another tool
                                  • How to start your knowledge base
                                    • 2 minute demo video
                                      • Common trial questions
                                      • Spread the word
                                        • SoftwareReviews
                                        • Capterra
                                        • G2
                                      • Wisdom Wednesdays
                                        • Overview
                                        • September 27th: SMTP changes and Microsoft OAuth2 SMTP
                                        •  Advanced Search walkthrough (Aug. 30th)
                                        •  Use the Customize Text tool to change your article template (July 5th)
                                        •  Version review and activation (June 7th)
                                        •  Versions & revisions (May 24th)
                                        •  Topic display category tabs layout (April 26th)
                                        •  Article Favorites (April 12th)
                                        •  Guest presentation on a reader Scavenger Hunt (March 29th)
                                        •  Three use cases for snippets (March 15th)
                                        •  Get the most from topic display categories (March 1)
                                        •  Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
                                        •  Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
                                        •  Customize Text Tool (Jan. 18th)
                                        •  Intro to File References (Jan. 4th)
                                        •  New theme updates! (Dec. 14th)
                                        •  How to update images & files (Nov. 30th)
                                        •  Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
                                        •  How to get the most from glossary (Oct.26th)
                                        •  In-line and side-by-side images (Oct. 19th)
                                        •  Get the most out of search (Oct. 12th)
                                        •  Broken Links Report (Oct. 5th)
                                      • Video Library
                                        • 2 minute demo of KnowledgeOwl
                                          • How to start building your knowledge base
                                            • Articles & Categories - the very basics of your knowledge base
                                              • Do you need a private, public or mixed use knowledge base?
                                                • Readers vs. Authors
                                                  • Search feature overview
                                                    • Tips for setting up a customer-facing knowledge base
                                                      • Fave features: Glossary, Favoriting and Comments
                                                        • Contextual help widget demo
                                                          • How to set up a knowledge base with both private and public content
                                                            • Reporting feature overview
                                                              • Product Newsletter video archive
                                                                • July 2023
                                                                  • August 2023
                                                                    • September 2023
                                                                      • October 2023
                                                                        • November 2023
                                                                        • Wisdom Wednesday Archives
                                                                          • Get the most out of search
                                                                            • Working with inline and side-by-side images
                                                                              • Kate's tags + manage articles process for fast documentation updates
                                                                                • Get the most out of Glossary
                                                                                  • How to update files and images
                                                                                    • New theme updates
                                                                                      • Intro to file references
                                                                                        • Customize text tool
                                                                                          • Sharing files: embeds, links, URL redirects, oh my!
                                                                                            • Icon panel subcategory display option
                                                                                              • Get the most out of topic display categories
                                                                                                • Three use cases for snippets
                                                                                                  • Driving reader engagement: A scavenger hunt (aka the Knowledge Games)
                                                                                                    • Article favorites
                                                                                                      • Tabs display
                                                                                                        • Versions part one
                                                                                                          • Versions part two (review and activation)
                                                                                                            • Customize text article template
                                                                                                              • Advanced search walkthrough
                                                                                                            • Full PDF Download
                                                                                                            • Home
                                                                                                            • Features

                                                                                                            Subscriptions

                                                                                                            Enable subscriptions to let your readers subscribe to receive mail notifications of new/updated content.

                                                                                                            How to use subscriptions (4)

                                                                                                            • How subscriptions work
                                                                                                            • Subscribe to a category
                                                                                                            • Unsubscribe from a category
                                                                                                            • Trigger/retrigger subscriptions

                                                                                                            Configure subscriptions (8)

                                                                                                            • Requirements to turn on subscriptions
                                                                                                            • Set the subscription notification schedule and email subject
                                                                                                            • Set up SMTP for subscriptions
                                                                                                            • Set up public subscriptions
                                                                                                            • Enable subscriptions
                                                                                                            • Add Subscribe button to topic and custom content categories
                                                                                                            • Style the Subscribe button differently
                                                                                                            • Force readers to subscribe with their reader account email address
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