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  • Release notes
  • Contact support
  • Home
  • Glossary
  • Write the docs
    • Categories
      • Add a category or sub-category
      • Choose a category type
      • Use default categories
      • Use topic display categories
      • Use blog style categories
      • Use shared content categories
      • Use custom content categories
      • Use URL redirect categories
      • Edit a category
      • Internal note
      • Internal category title
      • Hide a category from navigation
      • Customize category behavior in the table of contents
      • Restrict a category to certain readers
      • Delete a category and its content
      • Reorder categories or articles
      • Move categories or articles between levels
      • Why is a category not coming up in search?
      • Why is a category not displaying to readers?
      • Exclude a category and all its content from search results
    • Articles
      • Create from template
      • Share articles between categories and knowledge bases
      • Full and Short Titles
      • Internal note
      • Internal title
      • Publishing Status Updated
      • Topic Articles
      • New, Updated, and Video Callouts
      • Restrictions
      • Versions
      • Related Articles section
      • Pages to Recommend On (Contextual Help)
      • Redirect old articles to a new permalink
      • Modern WYSIWYG Editor
      • Search phrases
      • Autosave
      • SCAYT Spell Check
      • Adding images and files to articles
      • Editing and updating files in articles
      • Working with links to other websites
      • Link to Article
      • Display Code
      • Reorder articles
      • Move articles between levels
      • Working with Anchors
      • Structure Template (Sample)
      • Sharing "draft" articles
      • What kind of article change history does KnowledgeOwl keep?
      • URL redirect article
      • Editor keyboard shortcuts
    • Files and images
      • Who can access the files and images in my knowledge base?
      • Find the URL to your File Library file
      • Adding images and files to articles
        • Adding files and images inside of articles
        • Adding files and images in bulk
        • Adding videos to your articles
        • Editing and updating files
        • File upload errors
        • Display PDF file in articles
        • Display Microsoft Office OneDrive files in articles
        • Display Microsoft Office file in articles
        • Custom image captions
        • Adjust image width for all images
        • Display images side-by-side
      • Managing images and files
        • Editing and updating files in the File Library
        • Find a file's URL
        • Using labels as filters
    • File Labels
      • What are file labels?
      • Create a file label
      • Edit a file label
      • Delete a file label
      • Add an existing label to a file
      • Remove a label from a file
      • Merge labels
      • What does merging labels do?
      • Using file labels as File Library filters
    • Tags
      • What are tags?
      • Create a tag
      • Edit a tag
      • Delete a tag
      • Add an existing tag to an article
      • Remove a tag from an article
      • Tags in searches
      • Hide tags from Search Results
      • Merge tags
      • What does merging tags do?
    • Snippets
      • What is a snippet?
      • Creating a snippet
      • Using snippets
      • Snippet Library
      • Snippet use cases
      • Snippet references
    • Shared & synced content
      • Shared content articles
      • Why aren't some of my shared content articles showing up in search?
      • How can I tell multiple shared child articles apart? New
    • Import content
      • Import best practices
      • Import from Zendesk
      • Import from Freshdesk
      • Import using the API
      • Testing imports
    • Generate content
      • Using SurveyGizmo Surveys to Generate Content in KnowledgeOwl
  • Look and feel
    • Homepage look and feel
      • Homepage Overview
      • Change the background image on my homepage
      • Remove the homepage title
      • Change the color of the homepage title
      • Article Widgets
      • New Articles Widget
      • Updated Articles Widget
      • Popular Articles Widget
      • Recent Articles Widget
      • Create a custom home page articles widget
      • Add a custom banner using built-in div styles
      • Add a custom icon and header link on your homepage
    • Overall look and feel
      • Logos
      • Custom Colors
      • Themes
      • Layouts
      • Add a link to the upper right (top navigation)
      • Custom Fonts
      • Undo changes to Settings > Style
      • Configuring reCAPTCHA
      • Theme Builder
      • Favicons
      • Breadcrumbs
      • Click to zoom / enlarge images
      • Customize style or layout using HTML/CSS
      • Display a back to top icon when scrolling
      • Only Play GIFs While Hovering
      • Localizing your knowledge base to your timezone
      • Different Logos for Different Reader Groups
      • Access to the Header via Custom Head
      • Set your footer copyright to automatically update
      • Fix Anchor Links Hidden by Top Navigation
      • Using your own domain
        • Create a CNAME record on your DNS
        • Add a private domain
        • Set up your SSL cert
        • Add reCAPTCHA
        • SSL cert troubleshooting: CNAME record has not fully synced
        • SSL cert troubleshooting: CAA policy does not allow
    • Article look and feel
      • Article Table of Contents
      • Split up article content into tabs
      • Create expanding/collapsing sections in an article
      • Using H5 and H6 as Standard Formatting
      • Adjust Line Spacing
      • Format numbered list spacing and borders
      • Customize nested numbered list styles
      • Make the PDF icon prettier
      • Setup a JavaScript redirect
      • Fix Email Article for Articles with Apostrophes
      • Conditional content based on tags
    • Table of contents & organization
      • Display categories open by default
      • Add Home button to table of contents
      • Add search bar to table of contents
      • Add glossary link to table of contents
      • Add a link to the full PDF download to table of contents
      • Add contact us link to table of contents
      • Change the width when the table of contents collapses
      • Change the slideout Table of Contents' width (Minimalist Theme)
      • Hide the table of contents
    • Search look and feel
      • Change your search bar placeholder
      • Customize the search "No Results" message
      • Hide tags from Search Results
      • Style the glossary snippet search results New
    • PDF look and feel
      • Add page numbers to PDFs
      • Display content only in PDFs
      • Snippet to force page breaks in PDFs
      • Prevent Page Breaks in PDF Table Rows
      • Display clickable links in PDFs
    • Default HTML
      • Default Home Page Article HTML
      • Default Home Page HTML
      • Default Body HTML
      • Default Top Navigation HTML
      • Default Article HTML
      • Default Login HTML
      • Default 404 Page HTML
      • Default Restricted Access Page HTML
      • Default Right Column HTML
    • Merge codes
      • Article
      • Homepage
      • Reader
      • Body
      • Other
  • Features
    • Related Articles
      • How it works
      • Where do Related Articles show up?
      • Adding Related Articles
      • Reordering or removing Related Articles
      • Enabling and disabling automatic suggestions for Related Articles
      • Backward suggest Related Articles
      • Hide Related Articles section from a specific article
      • Hide Related Articles when there are none
      • Hide Related Articles when there is only one or less
    • Contact Form
      • Contact form overview
      • Customize Contact Form Link
      • What data is collected in the Contact Form?
      • Create Tickets from Customers in your Help Desk or CRM
      • Create Zendesk Tickets
      • Create Freshdesk Tickets
      • Bypass contact form self-serve
      • Open the contact form with certain details filled in
      • Add template text to the start or end of the contact form's subject
      • Install Zendesk App
    • Manage articles
      • Manage Articles overview
      • Using standard Manage filters
      • Creating a custom Manage filter
      • Editing a custom Manage filter
      • Deleting a custom Manage filter
      • Export the Manage Articles list to CSV
      • Bulk editing articles in Manage
      • Bulk activating "ready for review" versions
      • Archiving articles in bulk in Manage New
      • Deleting articles in bulk in Manage
      • How do bulk edits, archives, and deletes work?
    • Ratings
      • Ratings overview
      • Enable ratings
      • Add ratings to all articles
      • Add ratings to individual articles
      • Ratings reporting
      • Reset article ratings
    • Comments
      • Add Comments section to articles
      • Comment restrictions and permissions
      • Comment security
      • View comments pending approval
      • Commenter icons / images / avatars
      • Limit the max characters allowed in comments
    • Glossary
      • Overview
      • Glossary formatting
      • Populate the glossary
      • Add glossary terms to your search results New
      • Style the glossary snippet search results
      • When should I use alternate titles?
      • View the glossary
      • Style the letters at the top of the glossary
      • Automatically highlight definitions in articles
      • Add glossary definitions in articles manually
      • When one glossary term contains another glossary term
      • Customize how glossary terms look
      • Keep glossary header visible when scrolling
      • Add search to the glossary page
      • Glossary FAQs
    • Subscriptions
      • Using subscriptions
        • How subscriptions work
        • Subscribing to a category
        • Unsubscribing from a category
      • Configuring subscriptions
        • Requirements for enabling subscriptions
        • Configure SMTP for subscriptions
        • Configure subscription notification schedule and email subject
        • Configure public subscriptions
        • Enable subscriptions
        • Add Subscribe button to topic and custom content categories
        • Style the Subscribe button differently
        • Force readers to subscribe using their reader account email address
    • Contextual Help Widget (2.0)
      • Widget 2.0 overview
      • Widget 2.0 display settings
      • Widget 2.0 installation
      • Customize widget tabs, headers, and text
      • Customize widget contact form
      • Widget authentication--when and how to use it
      • Widget 2.0 JWT authentication
      • Widget 2.0 Oauth2 authentication
      • Customize the widget look and feel
      • Using Widget 2.0 on Single Page Applications
      • Open widget to specific tab
      • Open widget to a specific article or category
      • Transition checklist: from Modern Widget to Widget 2.0
      • Advanced option: add the widget in your own div wrapper New
      • Hide one of the Widget 2.0 tabs
    • Contextual Help Widget (Modern & Legacy)
      • How the widget works
      • Installation
      • Using the Widget for Contextual Help: Pages to Recommend On
      • Widget Authentication with Oauth2
      • Using the Widget on Single Page Applications
      • Modern Widget + Zendesk Contact Form
    • PDFs
      • PDF overview
      • Individual article PDFs
      • Standard PDF export (Full PDF Download)
      • Custom PDF exports
      • PDF Watermarks and Passwords
    • HTML Zip export
      • Overview
      • Creating an HTML Zip export
      • HTML export of categories with question marks in the title
    • SEO guide
      • Get started
      • Best practices
      • KnowledgeOwl SEO features
      • Promote your knowledge base
      • Make your knowledge base public
      • Generate your sitemap
      • Optimize your homepage
      • Custom title tags and meta descriptions
      • Public Sitemaps and SEO
      • Duplicate content
      • Hide from search engines
      • Measure SEO performance
      • Google Search Console
  • Search
    • Using search
      • Searching the knowledge base
      • Autosuggest search
      • Full text search
      • Exact match searches
      • Tag Searches
    • Configuring search
      • Pagination
      • Sorting
      • Glossary snippets New
      • Article blurbs
      • Filter search by categories
      • Autosuggest
      • Exclude category
      • Linked articles
      • Index large PDFs
      • Search weights
      • Search testing
      • Primary search language
      • Synonyms
      • Tags versus search phrases
    • How search works
      • Search basics
      • Indexing
      • Stemming
      • Search relevance scoring
    • Search FAQs
      • Why is my category not showing up in search?
      • How do I add keywords to my article?
      • Search doesn't work for unhyphenated versions of hyphenated words.
      • Use Google Custom Search Engine in KnowledgeOwl
      • Can I exclude an entire category--and all its articles--from search?
      • Why is my article that's linked to another article not showing up in search?
  • Reporting
    • Reporting Dashboard
      • Your Knowledge Base at a Glance
      • Article Ratings Report
      • Popular Articles Report
      • Published Articles with 0 Views
      • Searches with no Results
      • Reset article views in the Popular Articles report
    • Contact form reporting
      • Contact form reporting
    • Widget reporting
      • Pages Searched using the Widget
      • Recommended Article Weights
    • Comments reporting
      • Overview
      • How do I know when there are comments pending approval?
      • Approving or deleting comments
      • Who can view, approve, and delete comments?
      • What happens when I delete a comment?
    • Google Analytics
      • Set Up Google Analytics
      • Set Up Google Analytics Site Search and Page-Specific Traffic
  • Security and permissions
    • General security options
      • Use secure links (SSL/HTTPS )
      • Create a public knowledge base
      • Create a public knowledge base with some private content
      • Create a private knowledge base
      • Create a private knowledge base with different content for different readers
      • Security Setting
      • Restrict Content to Logged In Readers
      • Requiring login to view files/images
    • User management
      • What is a user?
      • User permissions
      • Add a user
      • User login type Updated
      • What is the difference between an editor and a writer?
      • Custom roles
      • Available custom role permissions Updated
      • What are user teams?
      • Create user teams
      • Restrict content to user teams
      • Change the order of user teams
      • Edit users and permissions
      • Reset a user password
      • Can users share logins?
      • Deleting a user
      • What happens when I delete a user?
    • Reader management
      • What's the difference between a user and a reader?
      • Create a reader
      • Create readers in bulk
      • Can I show different content to different readers?
      • Reader Groups
        • How do reader groups work?
        • Create a reader group
        • Display conditional content based on reader logins
        • Test reader group access
        • Auto-assign groups by email rules
        • Checking if an article or category is restricted to reader groups
      • Reader signups
        • Using reader signups
        • Add custom fields to the reader signup form
        • Approve new reader signups
        • Auto-assign new readers to groups upon signup
      • Reader emails
        • Customize your reader welcome emails
        • Customize your reader password reset emails
        • Configure SMTP for reader emails
        • How custom SMTP from/reply impacts the email template from/reply to fields
      • Reader password security
      • What's the difference between admin managed and self-administered reader passwords?
      • Set up self-administered reader options
      • Allow Google log in for readers
      • Allow readers to log in using SSO
    • Single sign-on (SSO)
      • Single Sign-on (SSO) Overview
      • SSO FAQs
      • SSO instructions
        • Configure SAML SSO (generic instructions)
        • Configure SSO using Active Directory Federation Services (ADFS)
        • Configure SSO using Azure Active Directory (Azure AD)
        • Configure SSO using G Suite (formerly Google Apps)
        • Remote authentication
        • Salesforce SSO
        • SSO options for different knowledge base setups
      • Opening links to SSO knowledge bases from Microsoft Office
  • Account and billing
    • Adding and editing knowledge bases
      • Creating an additional knowledge base
      • Copy a knowledge base
      • Delete a knowledge base
    • Billing
      • Payment options
      • Discounts
      • Update credit card
      • View past receipts and invoices
      • Change billing email
      • Pause or suspend subscription
      • Cancel my account
    • Company and Product Info
      • Contact support
      • How do I stay up-to-date on KnowledgeOwl?
      • System requirements and supported browsers
      • Terms and conditions
      • Troubleshooting software issues
      • KnowledgeOwl status page
      • KnowledgeOwl W-9
      • Company website
      • How can I send product feedback?
    • Security, privacy, and compliance
      • Security and reliability
      • Cookie declaration
      • Data processing addendum (DPA)
      • HIPAA compliance
      • GDPR
      • Privacy policy
      • Uptime SLAs
      • List of Sub-processors
    • Plans, pricing, and trials
      • 30-day free trial
      • Extend my trial
      • Pricing
      • Plans
      • Priority Support
      • Professional Services
      • Enterprise
  • API and webhooks
    • API
      • How to generate a new API key
      • API Overview
      • Articles Endpoint
        • List Articles
        • Get Article
        • Create an Article
        • Suggest articles (API)
        • Article Version Endpoint
        • Article Comment Endpoint
        • List Comments
      • Readers Endpoint
        • Reader Endpoint
        • List Readers
        • Reader Group Endpoint
        • List Reader Groups
      • Objects
        • Article
        • Article Version Object
        • Category
        • Comment
        • File
        • Reader
        • Reader Group
        • Tag
      • API calls in snippets
      • Update an existing API key
      • Examples
        • Create a Category
        • Get a List of Articles Based on a Word in the URL
        • Pull and update article HTML
        • Upload File to the Library
        • Update File in the Library
      • Delete an API key
    • Webhooks
      • Webhooks overview and creation
      • Available webhook events
      • Webhook API calls
      • Using Webhooks with Slack
    • Zapier
      • What is Zapier?
      • Zapier and KnowledgeOwl webhooks
        • Prerequisites
        • Quickstart
        • Tutorial
        • More use cases
      • Zapier and the KnowledgeOwl API
        • Prerequisites
        • Quickstart
        • Tutorial
        • More use cases
  • Getting started
    • Before you start
    • Set up your account
    • Create your knowledge base
    • Create categories
    • Create articles
    • Customize your branding
    • Set up who can access your site and how
    • Next steps
    • Integrate KnowledgeOwl into your Web Site or Application
  • CAPRA
    • An overview of the CAPRA self-assessment in KnowledgeOwl
    • CAPRA KnowledgeOwl orientation
      • The basics: app vs. knowledge base
      • The basics: editing standards
      • The basics: adding documents, files, and more
      • The basics: adding links to other websites or online resources
      • Managing multiple users making changes
    • Tracking your self-assessment progress
      • Tracking complete/incomplete standards
      • Alternative workflow: Draft rather than Needs Review
      • Using tags to track more detailed progress
    • Final review checklist
    • Moving your self-assessment report into the NRPA Portal
    • Customizing your self-assessment knowledge base
    • How do I give access to my CAPRA self-assessment?
      • Granting access to your self-assessment
      • Default setting - shared password
      • No login required (publicly available)
      • Individual reviewer accounts
    • Updating standards that have changed
      • How to create a new standard
      • Updating an existing standard
  • Release notes
  • Home
  • Features

Subscriptions

Enable subscriptions to let your readers subscribe to receive mail notifications of new/updated content.

Using subscriptions (3)

  • How subscriptions work
  • Subscribing to a category
  • Unsubscribing from a category

Configuring subscriptions (8)

  • Requirements for enabling subscriptions
  • Configure SMTP for subscriptions
  • Configure subscription notification schedule and email subject
  • Configure public subscriptions
  • Enable subscriptions
  • Add Subscribe button to topic and custom content categories
  • Style the Subscribe button differently
  • Force readers to subscribe using their reader account email address
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