KnowledgeOwl supports multiple flavors of single sign-on (SSO) depending on your needs. SSO is available on all plan levels.
- SAML SSO
Use an existing SAML identity provider (IdP) such as ADFS, G Suite, Azure AD, or Okta to authenticate and log in your readers. This is the most secure method of authentication and popular for internal knowledge bases. - Remote authentication
Host an authentication script in a third party to authenticate and log in your readers. This is the most popular way for software companies to authenticate their customers through their own website or application. - Salesforce SSO
Restrict access to only your Salesforce users. Mainly used when creating an internal knowledge base for your Salesforce agents.
Here's a quick overview of what's available with each:
Feature | SAML SSO | Remote authentication | Salesforce SSO |
|---|---|---|---|
SSO readers | Yes | Yes | Yes |
SSO authors | Yes | No | No |
Can also have public (non-logged in) content | Yes | Yes | No |
Can be used in conjunction with other authentication methods (SSO, remote auth, reader logins) | Yes | Yes | No |
Can pass over reader groups for access to restricted content | Yes | Yes | Yes |
