Single Sign-on (SSO) Overview

KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels. 

  • SAML SSO
    Use an existing SAML identity provider (IdP) such as ADFS, G Suite, Azure AD, or Okta to authenticate and log in your readers. This is the most secure method of authentication and popular for internal knowledge bases.
  • Remote authentication
    Host an authentication script in a 3rd party to authenticate and log in your readers. This is the most popular way for software companies to authenticate their customers through their own website or application.
  • Salesforce SSO
    Restrict access to only your Salesforce users. Mainly used when creating an internal knowledge base for your Salesforce agents. 

Here's a quick overview of what's available with each:

Feature
SAML SSO
Remote authentication
Salesforce SSO
SSO readers
Yes
YesYes
SSO users
YesNoNo
Can also have public (non-logged in) content
YesYesNo
Can be used in conjunction with other authentication methods (SSO, remote auth, reader logins)
Yes Yes No
Can pass over reader groups for access to restricted content
YesYesYes