KnowledgeOwl supports multiple flavors of single sign-on (SSO) depending on your needs. SSO is available on Business and Enterprise plans.
- SAML SSO
Use an existing SAML identity provider (IdP) such as ADFS, G Suite, Azure AD, or Okta to authenticate and log in your readers. This is the most secure method of authentication and popular for internal knowledge bases. - Remote authentication
Host an authentication script in a third party to authenticate and log in your readers. This is the most popular way for software companies to authenticate their customers through their own website or application. - Salesforce SSO
Restrict access to only your Salesforce users. Mainly used when creating an internal knowledge base for your Salesforce agents.
Feature availability
This feature is available on select plans.
Here's a quick overview of what's available with each:
Feature | SAML SSO | Remote authentication | Salesforce SSO |
|---|---|---|---|
SSO readers | Yes | Yes | Yes |
SSO authors | Yes | No | No |
Can also have public (non-logged in) content | Yes | Yes | No |
Can be used in conjunction with other authentication methods (SSO, remote auth, reader logins) | Yes | Yes | No |
Can pass over reader groups for access to restricted content | Yes | Yes | Yes |
