What is a favicon?

A favicon is the tiny image that appears to the left of website names in browser tabs. Here is an example:  If you are interested in learning more about them, take a look at this wikipedia article: http://en.wikipedia.org/wiki/Favicon

How do I change my knowledge base's favicon?

To change your favicon in KnowledgeOwl, you will first want to upload your .ico file into your file library. Once uploaded, you can right click on the image and choose copy image location to save the image url to your clipboard. Next, you will want to head over to the Style tab. There, you will see a text box labeled "Custom <head>". This is where we will be adding the code needed to update your favicon.

Constructing Your Favicon Link

In the text box mentioned above you will want to construct your favicon link to look like the following:

<link href="{url}" rel="shortcut icon" type="image/x-icon" />

Replace {url} with the image URL you have copied to your clipboard. Before you save, please remove the "https:" from the front of your URL. This will ensure that your favicon image loads regardless of whether your site is secure or not. 

That's it, you should be all set! The final result should look something like this: