A favicon is the tiny image that appears to the left of website names in browser tabs. Here is an example: Sample favicon
If you are interested in learning more about them, take a look at the favicon Wikipedia article.
By default, when readers view your knowledge base, they will see a document favicon like this:
Default favicon in your knowledge base
Change your favicon
To change the favicon displayed when anyone views your knowledge base, you will need to have an .ico
, .png
, or .gif
file of the image you'd like to use. We recommend using an .ico or .png file, as .gifs generally don't display as well as you want them to. 😉
If you don't have an existing file, there are a number of Favicon Generators and instructions online on how to create your own. Get creative!
Most favicon generators suggest a 100px x 100px image or icon. We recommend 32px x 32px, but the main point is to have something that's square and small.
Once you have your file:
- Go to Settings > Style.
- In the lefthand pane, click to expand the Favicon section.
- Select the Update Favicon button.
The Favicon section
- This will open the Update Favicon pop-up. You can drag to add the file or click to browse to your file:
The Update Favicon popup
- Once you've added your file, the window will display a preview of your file. If everything looks correct, click the Update Favicon button.
Your uploaded favicon will display
- Be sure to Save your changes once you're done.
Your new favicon will now be live!
Our previous instructions for adding a favicon had you add some HTML code to the Custom <head> section, which looked like this:
<link href="{url}" rel="shortcut icon" type="image/x-icon" />
For example:
If you already had a favicon in your knowledge base added this way, we recommend removing that line of HTML from your Custom <head> section after you've uploaded the favicon. The uploaded favicon will still work properly if you don't, but removing it helps to keep that Custom <head> section tidy!