Glossary | KnowledgeOwl Support

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A

Application Programming Interface (API)

An Application Programming Interface (API) is a way for programs to talk to each other. KnowledgeOwl’s API allows you to use code to perform many of the actions that you normally do through the interface. For example, you can use the API to create and edit articles.

Athena

Athena is our animated mascot (and a very cute owl).

C

Crepuscular

Active mostly during low-light periods such as dusk and dawn.

E

Early access release

This is the second step in our fledgling feature release process. This indicates a feature we are rolling out slowly to get an early feedback cycle, but do expect it to survive to wider release.

Experimental release

First step of our fledgling features release process. We are trying the feature out with limited customers to see how it works. This indicates the feature may not survive, if it's not proven helpful.

G

Goods and Services Tax (GST)

GST acts as a stand-in for all Canadian sales tax. HST/QST/GST/PST are differently composed in each province. Our Merchant of Record asks for your "GST number" but that is the same as your HST number, or whatever number is used in your province, by your company.

H

Hard refresh

A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page, including new scripts, styles, or features.

There are operating system- and browser-specific ways to hard refresh:

Hold down the Shift key and click on the browser's refresh icon (should work across all browsers and operating systems)
Windows: Ctrl + F5
Macs: Cmd + Shift + R

I

Identity Provider (IdP)

Identity Provider (IdP), sometimes called an Identity Service Provider or Identity Assertion Provider, is an online service or website that authenticates users on the Internet by means of security tokens. In this case, via SAML 2.0.

L

Linus

Linus is our in-app owl mascot. He's been here for as long as we've been called KnowledgeOwl, and he makes an appearance in a lot of our documentation. To add a little Linus delight to your day, go to your profile > My settings and check the box to Party with Linus. (Refer to Set up your account for more information.)

N

New release

This is the final phase of our fledgling features release process. This indicates a new feature we have released across the app, and we are confident it will work and be helpful.

Nocturnal

Active mostly during the darkest parts of the night.

Nocturnal Owl

Active mostly during the darkest parts of the night. Many owls are nocturnal and are equipped with large, sensitive eyes to make the most of what little light may be available. The keen hearing is another important sense for nocturnal owls, and their hearing can be so sensitive that they can hear the scuffling of prey from great distances, even when their prey is covered with leaves, snow, or other muffling material.

O

Owl Intelligence

Owl Intelligence is KnowledgeOwl’s built-in generative AI feature that helps authors create content more efficiently. Access can be managed at the account and author role levels, and usage is credit-based depending on your plan. Learn more in our Owl Intelligence feature guide.

S

Service Provider (SP)

Service provider (SP) is the term used for a 3rd party application that consumes login information from identity providers.

In this case, KnowledgeOwl acts as the SP which allows users / readers to log in via an outside system such as Okta.

System for Cross-domain Identity Management (SCIM)

A cloud-based identity management solution that enables organizations to efficiently manage user identities and access rights across various applications and systems. Also known as SCIM provisioning.

T

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