Your Knowledge Base at a Glance

Your Reporting Dashboard gives you a high-level view of your knowledge base at a glance. This section includes and links to:

  • Number of Published Articles (links to Published articles in Knowledge Base > Manage)
  • Number of Draft Articles (links to Draft articles in Knowledge Base > Manage)
  • Number of Categories, including Sub-categories (links to Knowledge Base > Articles)
  • Current Published Articles with No Views (report is further down the page)
  • Searches in the last week with zero results found (report is further down the page)
  • Articles six month or older (links to Outdated Articles in Knowledge Base > Manage)