Synonyms are a great way to enhance KnowledgeOwl's search capabilities. Let's say you have a feature called "piping" and you know that your customers sometimes refer to it as "repeating". By creating a "repeating" synonym for "piping", any search for "repeating" will return results for "piping".
- Click on Library > Synonyms.
- Click on Add New Synonym.
- Add the Base Word (the word that you use in your knowledge base), the Synonym (the word that your customers may search for) and click Save Synonyms.