Synonyms

Synonyms are a great way to enhance KnowledgeOwl's search capabilities. Let's say you have a feature called "piping" and you know that your customers sometimes refer to it as "repeating". By creating a "repeating" synonym for "piping", any search for "repeating" will return results for "piping".

Setup

  1. Click on Library > Synonyms.
  2. Click on Add New Synonym. 
  3. Add the Base Word (the word that you use in your knowledge base), the Synonym (the word that your customers may search for) and click Save Synonyms.