Synonyms allow you to augment the search by telling it to treat one word like another. The base word is the word you use in your documentation, and the synonyms are words that your readers might use that mean the same thing.
- Click on Library > Synonyms.
- Click on Add New Synonym.
- Add the Base Word (the word that you use in your knowledge base), the Synonym (the word that your customers may search for) and click Save Synonyms.