Custom fields

By default, KnowledgeOwl will ask for this information in the contact form:

• Subject
• Body/more detailed explanation
• Name
• Email
• File attachments

In some cases, you may want to ask your readers for a little more information. This might be things like their phone number, what product or product version they're writing in about, their department, their company, or their favorite owl species. 🦉

Depending on your Send Method, you may be able to add custom fields to your contact form to capture this information:

• Email: Add up to 5 custom fields. See below for more information on custom fields, or Create Tickets from Customers in your Help Desk or CRM on setting up the contact form with this method.
• Zendesk: Add up to 7 custom fields, but you'll need to map these to appropriate fields in Zendesk. See Create Zendesk Tickets for more information.
• Freshdesk: No custom fields supported. See Create Freshdesk Tickets for more information.

Custom fields display between the Email input and File attachment sections of the contact form.

To add custom fields to your contact form:

1. Go to Knowledge Base > Contact Form.
2. Scroll to the Contact Form Custom Inputs section.
3. Add the Label you want each custom field to have. This is the label that will be displayed in the contact form to your readers.
4. If you want your reader to have to add a value to the custom field before they can submit the form, check the Required box underneath the custom field's label.
5. Repeat with any additional custom fields you'd like to add. For example, here we've added a required custom field for Product and an optional field for Product version:
   Sample custom fields
   
6. Be sure to Save your changes.

These fields will display in the contact form below the email field and above the file attachment section:

Our custom fields will display the custom field label above a text box, just below the email address input