If you're looking to add any integrations or tweak your knowledge base's favicon, Custom <head> is a powerful tool to help you customize your knowledge base.
You can access it using these steps:
- Go to Settings > Style.
- Below the preview pane, select Custom <head>.
- You can paste in any scripts, stylesheets, font files, etc., that may need to be loaded in your knowledge base.
- Be sure to Save your changes.
Here are some of the reasons you might need to use your Custom <head>:
Use your own custom favicon
See Change your favicon for full instructions on changing your knowledge base's favicon!
Script or stylesheet references
Some customizations require adding a script and/or a CSS stylesheet for the integration to work properly; these can be added directly into the Custom <head>. For example, adding an external syntax highlighter requires you to add both a .js script and a .css stylesheet.
If your organization already has stylesheets that you'd like to reference here, you can also load them straight into the Custom <head>.
Third-party analytics/tracking tools
Third-party analytics tools like Google Analytics and Plausible or heat map tools like Hotjar typically require a script be added to the Custom <head>. Follow these tools' instructions on what script to add to your knowledge base and, if it needs to be added to the Custom <head>, you have the power to do that!
See Google Analytics for more info on getting started with Google Analytics.