Import from Zendesk

If you or one of your teams has already been using Zendesk as a knowledge base solution, you may have a lot of content there you'd like to move over to KnowledgeOwl. You can import that content from a Zendesk knowledge base/help center directly into your KnowledgeOwl knowledge base with a few clicks.

Before you start

Be sure you have admin access to your Zendesk account before you try to import, since you'll need access some options in Admin Center. Specifically, you'll need:

  • your Zendesk subdomain
  • a Zendesk user email with access to the Zendesk knowledge base you're importing content from
  • a valid Zendesk API token

Import your content from Zendesk

  1. Confirm you can get the required information from Zendesk. (Generally you can do all of this if you can access /admin/home in your Zendesk account.)
  2. In KnowledgeOwl, go to Knowledge Base > Import.
  3. Select Zendesk Import.
  4. Enter a Zendesk Domain: this is your Zendesk subdomain name. For example, knowledgeowl is the domain we'd enter for a help center located at
    • If you're using a private domain with your Zendesk account, you'll still want to use your Zendesk subdomain here, not the full private domain.
  5. Enter a Zendesk Username: this is the email address of an existing Zendesk user account which has access to the Zendesk knowledge base. If you've accessed Zendesk to gather this information, you can generally use your own.
  6. Enter a Zendesk API Key: Enter a valid Zendesk API token. See the Zendesk API documentation for instructions on creating a new API token. Here's what the import fields might look like importing from a knowledge base that's part of the account:
    Sample import fields
  7. Once you've filled in each of the fields, select Start Import.

The import will display a progress bar and confirm once it completes. If you're testing the import in a new knowledge base and want to make changes and try to re-import, you can delete this knowledge base and create a new knowledge base to re-test the import. See Testing imports for more details.