There are two ways you'll know about new comments:
- You'll see a green dot in the notifications area in the KnowledgeOwl banner.
If you click on the bell icon, a message will tell you how many comments you have, and you can click the new comments link to jump directly to Reporting > Comments:
- If you've enabled email notifications for comments in Settings > Comments, the email address(es) you've added will receive an email based on the Email frequency you've selected. See Enable and configure comments for more details.
Only approved comments will show in your knowledge base.
