For more detailed questions about the security and safeguards we use in our AI chatbot, refer to AI security and privacy at KnowledgeOwl.
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- Add images and files to articles
- Edit and update files in articles
- Work with links to other websites
- Add scripts to articles
- Use action links with # or javascript:void(0)
- Edit permalinks
- Add anchors within articles
- Add code samples
- Add banners and thumbnails
- Change existing article to a URL redirect article
- Change existing URL redirect article to a regular article
- Editor keyboard shortcuts
- Autosave
- Sharing "draft" articles
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- Full and short titles
- Use New & Updated article callouts
- Publishing status
- Display Settings
- Redirect old articles to a new permalink
- Automatically redirect when you update an article's URL
- Internal title
- Author note (Internal article note)
- Search phrases
- Summary
- Published date
- Schedule an article to be published
- Schedule an article to be archived
- Edit or remove an article's scheduled publication or archival
- Create a template
- Add a video callout
- Title tags
- Turn off comments for specific articles
- Turn off ratings for specific articles
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- Supported file types
- File size limits
- Who can access the files and images in my knowledge base?
- Find a file's URL
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- Introduction to the Files page
- List View
- Which Files page view should I use?
- Add files and images directly in your Files page
- Edit and update files in the Files page
- Add a file description for alt text
- Find a file's URL
- File references
- Restoring deleted files
- Purge and fully remove files
- Manage files with file labels
- Use labels as filters
- Who can access the files stored in my knowledge base?
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- Homepage overview
- Change the homepage welcome text
- Add a background image to my homepage
- Change the background image on my homepage
- Remove the homepage welcome text
- Change the color of the homepage welcome text
- Add category icons to your homepage category panels
- Article Lists
- New Articles list
- Updated Articles list
- Popular Articles list
- Recent Articles list
- Remove article lists from your homepage
- Create a custom homepage articles list
- Add a custom alert or banner to your homepage
- Add a custom icon and header link on your homepage
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- Access the theme builder
- Choose your colors
- Color picker: Which colors control which parts of my theme?
- Choose your font
- Use a custom font
- Choose your logo
- Use the new Support theme
- Change your favicon
- Choose your table of contents behavior
- Set your knowledge base time zone, date, and language
- Customize style or layout with HTML/CSS
- Add a link to the upper right (top navigation)
- Undo changes to Customize > Style
- Breadcrumbs
- Access to the header via Custom Head
- Reset your theme
- Copy a knowledge base's theme
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- Use your own syntax highlighter for code blocks
- Create an article table of contents (TOC) from headers
- Create expanding/collapsing sections in an article
- Adjust line spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Use thumbnails and banner images
- Update your article actions merge code
- Remove the PDF, print, or email icon from all articles
- Fix for article editor removing a script
- Conditional content based on tags
- Style image captions
- Style your table footer
- Add Font Awesome icons into articlesNew
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- Default Homepage HTML
- Default Body HTML
- Default Top Navigation HTML
- Default Article HTML
- Default Article Version HTML
- Default Login HTML
- Default Manage Reader Subscriptions HTML
- Default 404 Error Page HTML
- Default Restricted Access Page HTML
- Default Right Column HTML
- Default Homepage Article HTML (deprecated)
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- Overview
- Add or edit your own text string
- Reset a customized text string
- Section breakdown: Search
- Section breakdown: Table of Contents
- Section breakdown: Top Navigation
- Section breakdown: Reader Login
- Section breakdown: Article
- Section breakdown: Miscellaneous
- Section breakdown: Required Reading
- Section breakdown: Article Lists
- Section breakdown: Contact Form
- Customize AI chatbot text
- Update Style settings with Customize Text merge code
- Update Homepage with Customize Text merge code
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- Turn on automatic Related Article suggestions
- Backward suggest Related Articles
- Set the number of Related Articles to automatically display
- Turn off automatically suggested Related Articles
- Display Related Articles only in specific articles
- Readd the Related Articles section to my articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is one or less
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- Turn on favorites
- Rename favorites
- Display favorites in the table of contents
- Display favorites outside the table of contents
- Change the favorites star icon
- Change how many favorites are displayed in the Current reader's favorites article list
- Add a top navigation link to the Favorite Articles page
- Fix missing favorites icon
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- Requirements to turn on subscriptions
- Set the subscription notification schedule and email subject
- Set up SMTP for subscriptions
- Set up public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe with their reader account email address
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- Add spam protection to Widget 2.0 Contact Tab
- Open widget to specific tab
- Hide one of the Widget 2.0 tabs
- Custom Widget Javascript
- Open widget to a specific article or category
- Use Widget 2.0 on Single Page Applications
- Prepopulate Widget 2.0 Contact Form fields
- Widget methods and functions dictionary
- Display the widget in your own div wrapper
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- Turn on Required Reading
- Add the required reading flag to your article template
- Add the required reading flag to your Right Column template
- Add the acknowledgements section to your article template
- Change the Required Reading text
- Add a Required Reading link to Table of Contents
- Add a Required Reading article list to your homepage
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- How the widget works
- Installation
- Use the Modern Widget for Contextual Help: Recommend on Pages
- Modern Slideout Widget Authentication with OAuth2
- Use the Modern Slideout Widget on Single Page Applications
- Modern Widget + Zendesk Contact Form fix email address dropdown
- Deprecation of Modern & Legacy widget
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- Why isn't my category showing up in search results?
- How do I add keywords to my article?
- Why doesn't search work for unhyphenated versions of hyphenated words?
- Can I exclude an entire category--and all its articles--from search?
- Why doesn't my shared content article show in search results?
- Use Google Custom Search Engine in KnowledgeOwl
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- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Restrict content to logged in readers
- Restrict by IP address, shared passwords, reader logins, or a combination
- Convert a private knowledge base to mixed public and private
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- What is an author?
- Author permissions
- Add an author
- Edit authors and permissions
- Reset an author password
- Author login type
- Default author roles
- Export a list of authors
- Delete an author
- What happens when I delete an author?
- Can authors share logins?
- Can multiple authors work on the same article?
- Author email delivery issues
- Why is this email address saying it's on a suppression list?
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- Single sign-on (SSO) overview
- SSO options for different knowledge base setups
- SSO FAQs
- Update your x509 certificate
- Opening links to SSO knowledge bases from Microsoft Office
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- SAML SSO setup overview
- Configure SAML SSO (generic instructions)
- Configure SSO with Active Directory Federation Services (AD FS)
- Configure SSO with Azure Active Directory (Azure AD)
- Configure SSO with Google Workspace
- SSO Advanced options
- SAML attribute map
- Custom attribute map rules
- Missing SSO ID mapping warning
- Auto-Assign Groups By Email Rules (SSO Edition)
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- Consensus Assessments Initiative Questionnaire (CAIQ)
- Cookie declaration
- Privacy policy
- Data Processing Addendum (DPA)
- GDPR
- Maintain GDPR compliance with your own data
- HIPAA compliance
- List of Sub-processorsUpdated
- Knowledge base backup
- Payment card industry (PCI) compliance
- Required IP addresses
- Security and reliability
- Supported cipher suites
- Uptime SLAs
- Vulnerability Disclosure Policy
- AI security and privacy at KnowledgeOwl
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- How do I subscribe to KnowledgeOwl?
- Which features are available during my trial?
- How do I extend my trial?
- What happens when my trial expires?
- What are my pricing and plan options?
- How do I add more authors to my trial?
- How do I add more knowledge bases to my trial?
- How do I choose my plan?
- What happens when I subscribe to KnowledgeOwl?
- How do I cancel my trial?
- Why does my Security settings page prevent public access?
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- Purpose & audience
- Create a Knowledge Base Brief
- Look & feel
- Set up your domain
- Configure your KB access
- Decide which features to use
- Determine your content hierarchy
- Author roles and permissions
- Version guidelines
- Reporting and analytics
- Content audit cycle
- Create a style or author's guide
- Document your knowledge base's setup
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- Overview
- September 27th: SMTP changes and Microsoft OAuth2 SMTP
- Advanced Search walkthrough (Aug. 30th)
- Use the Customize Text tool to change your article template (July 5th)
- Version review and activation (June 7th)
- Versions & revisions (May 24th)
- Topic display category tabs layout (April 26th)
- Article Favorites (April 12th)
- Guest presentation on a reader Scavenger Hunt (March 29th)
- Three use cases for snippets (March 15th)
- Get the most from topic display categories (March 1)
- Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
- Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
- Customize Text Tool (Jan. 18th)
- Intro to File References (Jan. 4th)
- New theme updates! (Dec. 14th)
- How to update images & files (Nov. 30th)
- Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
- How to get the most from glossary (Oct.26th)
- In-line and side-by-side images (Oct. 19th)
- Get the most out of search (Oct. 12th)
- Broken Links Report (Oct. 5th)
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- Owlcademy
Use our AI chatbot to answer your readers' questions with information from your knowledge base. No separate accounts, complex integrations, or data import required. You can add the AI chatbot to your knowledge base, app, or website.
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