Create a new synced category

You must have more than one knowledge base to create new synced categories.

To create a new synced category:

1. Go to Articles in the knowledge base where you want to create the synced category.
2. Select + Add, then select Category. The New category modal opens.
3. Under Body, select Synced content.
4. Use the dropdown to Select Knowledge Base where the parent category you want to sync to exists.
5. Enter part of the category name in the text box. The field autosuggests as you type. Select the category you want to sync to.
6. Select Quick create if you don't need to review anything; select Create and edit to create the synced category and open it for review.

Refer to Create a category for more information on creating categories.