Disable comments in your knowledge base

You can disable comments for specific articles by checking the box next to Remove comment ability in the Restrictions section of the Article Editor.

But if you'd prefer to disable comments completely in your knowledge base:

  1. Go to Settings > Comments.
  2. Uncheck the box next to Enable comments.
    Uncheck the Enable comments box to disable commenting across your entire knowledge base
  3. Be sure to Save your changes.

Any existing comments submitted while comments were enabled will still be available in Reporting > Comments.