Glossary FAQs

Can you add links to articles in glossary definitions?

Yes, you can add links in your glossary definitions using plain html. 

Here's an example of what it might look like: 

This is the definition. For more information, see <a href="/help/amazing-article"> this amazing article</a>.

Do glossary items show up in search?

Not right now but we do have a feature requests to add the glossary to search results.   Contact us if you are interested in this feature and we can add you to the list!

Can you add synonyms for glossary terms?

You can add synonyms as part of a definition or add synonyms as separate terms with text like "See xyz". We recommend definition the most commonly used term and listing synonyms in the definition. You can always manually provide definitions for the synonyms in articles using the Add Glossary Term option.

Example:

This is a definition. Synonyms: this, that, the other thing

 We do have a feature request to add a synonyms feature.   Contact us if you are interested in this feature and we can add you to the list!

Can you link from one glossary term to another?

Not currently. You can alternative use text like "See also: this, that, this other thing" or link to an article.   Contact us if you are interested in this feature and we can add you to the list!

Can you have more than one glossary?

Each knowledge base has a single glossary that is used for the glossary page as well as providing contextual definitions. If you need multiple glossaries, you can alternatively create separate articles for the separate glossaries. We can make the page look and function like the glossary. Contact us and we can help you get it set up!

Can you share a glossary between multiple knowledge bases?

We don't currently have a way to share a single glossary across multiple knowledge base. However, you can create a glossary in one, export the terms, and import them into other kb. You will need to manage the kb in multiple places. 

Can you insert the full definition into an article as plain text rather than a popover?

Not currently but we do have a feature request to create a merge code or snippet for glossary terms.   Contact us if you are interested in this feature and we can add you to the list!