Reorder and move articles

Reorder articles within a section, or move articles between sections.

Reorder articles

Reorder categories or articles by rearranging their order in Knowledge Base > Articles

  1. Hover over the article or category you want to move.
  2. Click on the up and down arrow icon to the right of each category or article, and drag and drop the content where you want it. Follow these instructions to move content outside the current level.
    Screenshot highlighting the drag and drop arrow icon

Move articles between levels

In Knowledge Base > Articles, in addition to reordering content inside the current level, you can also:

  • Move articles and categories to the top category level
  • Move articles and categories into other categories (note that some category types cannot contain subcategories)
  • Move articles and categories into other subcategories

To do this:

  1. Click and hold on the title of the article or category you want to move.
  2. Drag and drop it into the desired category, or drop it in the outline box for "Move to Top Level".

If you don't want to mess with drag and drop, you can also change the category an article or subcategory is located in the editor. To do so:

  1. Open the article or category you want to move for editing.
  2. In the righthand column of the editor, find the Category section.
  3. To replace the current category with a different category, select the gear cog icon.
  4. To make the content a top-level category or article, select the red X icon to remove the category entirely.
  5. Be sure to Save your changes.