Update wording in the Contact Form

You can update wording for the Contact Form in two places:

• Customize > Default text: For all of the text-only fields in the Contact Form, go to Tools > Customize Text. Select Contact Form in the Knowledge Base Section dropdown and customize the text strings used. See Customize Contact Form text guide for more information on the individual strings, and Add or edit your own text string for using the tool.
• Customize > Contact form: The Contact Form supports three body fields that accept raw HTML: Intro Body, Successful Search Body, Form Submitted Body. This is the body of the form that's displayed at various steps along the way.
  • Intro Body: This text is displayed on the Contact Form intro page, below the search bar and the Next button:
    Sample Intro Body text
    
  • Successful Search Body: This text is displayed after the reader confirms a successful self-serve by clicking the "Yes! That Helped!" button or its equivalent. It displays beneath the Self-serve confirmation header text string:
    Sample Successful Search Body is displayed below the Self-serve confirmation header
    
  • Form Submitted Body: This text is displayed after the reader submits the contact form. It displays beneath the Contact form submitted confirmation header text string:
    Sample Form Submitted Body displays below the Contact form submitted confirmation header