Reporting

Get the data you need to improve your knowledge base.

Articles

Ratings
The Ratings Widget will allow your readers to give feedback on each article.  Setup To get started go to Settings > Article Ratings .   Feedback Options The Ratings Widget allows for two types of feedback, a thumbs up/thum...
Advanced Reporting via Google Analytics
Are you interested in the where your knowledge base users are coming from? Want to know which articles are most popular? Would you like to better understand what search terms users are entering to search your knowledge base? Google Analytics is a ...
Your Knowledge Base at a Glance
Your Reporting Dashboard gives you a high-level view of your knowledge base at a glance. This section includes and links to: Number of Published Articles (links to Published articles  in Knowledge Base > Manage) Number of Draft...
Article Ratings Report
Article Ratings will display all rated articles and allows for sorting. Thumbs Up / Down displays a column for each. Star Rating displays the average rating out of 5 stars. Ratings can be reset upon request either for your entir...
Popular Articles Report
Popular Articles displays all your articles based on number of views and quality views. Views are similar to hits, which means a visitor went to that URL. A Quality View means a visitor hit the page and stayed there for at least two minutes. This lis...
Published Articles with 0 Views
Published Articles with 0 Views alerts you to content that is not getting hits. While it might mean the content is not useful to your readers, it could also mean that it is not getting found for some reason. These are articles you might want to inves...
Searches with no Results
Searches with no Results alerts you to unsuccessful searches by your readers. This is a great way to determine what content needs to be written, what content might need an update, and what synonyms you may want to add to your library to augment searc...
Contact Form Activity
The Contact Form Activity report lets you know how well your knowledge base is deflecting support emails. The following information is available and can be filtered by date range: Hits: The number of readers who clicked on your contact form...
Pages Searched using the Widget
Pages Searched using the Widget displays a list of all the URL path names from your knowledge base, website, or application that generated hits to the contact form. This allows you to see where in your site readers are looking for help.
Comments Pending Approval
New comments will appear in the Comments Pending Approval report. Editors will be able to approve or deny each comment. Only approved comments will appear in the knowledge base.
Recommended Article Weights
Recommended Article Weights are available for all URL paths listed in Pages Searched using the Widget. For each page, it will list the articles that were recommended using Pages to Recommend On or the search, along with their starting weight, l...