Our customer referral program rewards our valued customers—both current and former—for referring new businesses to KnowledgeOwl. We believe the best recommendations come from those who know our platform best: you!
Who can participate?
Pretty much anyone can participate if you've been a KnowledgeOwl customer at any point.
Current customers
If you're a current KnowledgeOwl customer in good standing, you're eligible to participate in our referral program.
Former customers
Former KnowledgeOwl customers can also participate! We just ask that you complete a brief questionnaire about your KnowledgeOwl experience before we create your referral link.
Individual referrers only
Referrers must be individuals, not companies or organizations.
What you'll earn
When someone you refer becomes a paying customer and stays with us for at least three consecutive months, you'll receive $500 USD paid via electronic transfer.
What counts as a qualified referral?
Your referral needs to:
- Sign up for a new KnowledgeOwl account using your unique link OR mention you by name when they create their trial
- Convert from a trial to a paid subscription
- Remain an active, paying customer for at least three consecutive months
How it works
The process looks a little different for current customers and former customers, so check the steps below that fit your status.
For current customers
- Generate your link: Access your unique referral link through your KnowledgeOwl account dashboard.
- Share your link: Send your link to colleagues, connections, or anyone who could benefit from KnowledgeOwl.
- They sign up: Your contact creates a trial account using your link.
- They subscribe: The new customer converts to a paid subscription.
- You get paid: After 3 months of paid service, you'll receive $500 USD.
For former customers
- Contact us: Email support@knowledgeowl.com to request a referral link.
- Share your experience: Complete our brief questionnaire about your time with KnowledgeOwl.
- Receive your link: We'll create and send your unique referral link.
- Share your link: Send your link to colleagues, connections, or anyone who could benefit from KnowledgeOwl.
- They sign up: Your contact creates a trial account using your link.
- They subscribe: The new customer converts to a paid subscription.
- You get paid: After 3 months of paid service, you'll receive $500 USD.
If they sign up without your link
What if your contact signs up for a trial without using the link you sent? Don't worry, we've got your back!
If your contact signs up without using your unique link, they can still give you credit:
- Have them select Referral when they're asked How did you hear about KnowledgeOwl? during their trial creation process.
- They'll need to enter your full name in the additional details field. We will reach out to them for more information, if needed.
- We'll manually attribute the referral to you.
Payment details
Payments are processed quarterly. The 3-month qualification period begins on the date of the first paid subscription payment.
Payment example
Here's how the timeline works:
- December 1, 2026: Referred customer makes first payment.
- April 1, 2027: Referred customer completes 3 months of paid service.
- April 15, 2027: We process your $500 USD payment.
Payment dates
Payments will be processed quarterly, on the 15th. If the 15th falls on a weekend or holiday, they'll be processed the following business day.
- January 15
- April 15
- July 15
- October 15
Payment method
We'll send your payment via electronic bank transfer (ACH or wire transfer).
What we'll need from you
To process your payment, you'll need to provide all of the following:
- Full legal name
- Valid email address
- Bank account information for the electronic transfer
Keeping the program fair
We've designed this program to reward genuine recommendations, and we expect all participants to act in good faith.
What we're watching for
We reserve the right to deny payment if a referral appears fraudulent. This includes things like:
- Self-referrals
- Referrals using false information
- Abuse of trial accounts
- Referrals from accounts created solely to generate referral revenue
Additional verification
If a referral requires additional verification, we may extend the review period by an additional three months (for a total of six months of paid subscription).
Program violations
We can suspend or terminate participation in the referral program for violations of these terms. We reserve the right to not pay out any participants who seem suspicious to us. This is meant to reward true advocates of KnowledgeOwl.
Tracking your referrals
We track referrals through:
- Unique referral links: Automatically tracked when used to create trials
- Manual attribution: Customer self-reporting during trial signup
Checking your referral status
Contact us if you're unsure about the status of any referral you've made.
Additional details
Limitations
- Referral rewards are paid to individuals only, not to companies or organizations.
- You're responsible for any tax obligations related to referral payments.
- We're not liable for technical issues preventing proper referral attribution.
Program changes
We reserve the right to modify or discontinue this program at any time. We'll post any changes here in the Support knowledge base. If you have referrals in progress when we make program changes, we'll honor them under the original terms.
Questions?
If you have questions or concerns about the referral program, contact us.