Add a Word document to your file library

Use this import option if you have an existing Microsoft Word document you want to add to your Files storage without creating any articles.

How the Word import works

For this import option, the importer will upload your Word document to your knowledge base's Files storage.

How to add a Word document to your file library

Follow these steps to add a Word document to your Files storage:

1. In KnowledgeOwl, go to Pages.
2. Select + Add > Import. The Import file modal opens.
3. Add your Word file by dragging and dropping it into the modal or select Browse files to navigate your computer and select the file for upload. The modal updates to display the name of the file you selected.
4. Select Continue. Our file importer process your file, then the modal updates to What would you like to do?
5. Choose the Add to file library option. Then select Continue.
6. The modal updates to confirm the file's been added to your library.

The modal updates to read Added to your library. You can copy the File URL to share with others or add a link or URL redirect to it from any article, or Go to library to view the file there. Refer to Add files to articles for more information on adding files from your library to articles.