Create Zendesk Tickets

You can set up your contact form and embedded contact widget to automatically create tickets in your Zendesk account. The contact form will then create ticket via the API as your specified user and include some helpful metadata in a private comment.

  1. Go to Knowledge Base > Contact Form.
  2. Click Enable Contact Form.
  3. Choose Zendesk as your Send Method.
  4. Specify your Zendesk domain, username, and API Key.
  5. Set up optional Zendesk fields like priority and custom fields.
  6. Customize your Contact Form text.
  7. Save.