A tag is a word or short phrase that "describes" the article. An article may have as many tags as you like. They can be a great way to add organization and navigation to your knowledge base.
The easiest way to think about tags is to consider them like filters for your content. These filters can be used:
- By your readers using a tag search (which begins with ":" followed by the tag name)
- As custom filters in Knowledge Base > Manage: if you're using tags for these kinds of internal filters only, you can mark tags as "hidden" so they won't show up to readers